ComplaintsforNewburyport Fuel
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Complaint Details
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Initial Complaint
06/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Although I was on an auto fill program, I noticed the oil level low, I requesting (via telephone) an oil delivery on Feb 2, 2022. I was told that I would receive a delivery by Feb 4, 2022. I left on a vacation to the West Coast on Feb 5,2022, unbeknownst that the oil was never delivered. On the early morning of Feb 6, 2022 @ 5:30am (east coast time) my adult son phone me that the furnace was not working & basement was full of smoke. I reached the furnace service person ( a different *** who 1st arrived at my home said I was out of oil. He had previously been to my home on Friday Feb 4, for service, & stated that the oil level was very low. I stated that I had called them & that they were supposed to deliver that day (Friday). This service person FaceTimed w/ me on that morning holding an item tapping on the oil tank stating it was empty. I called the oil company who said they could deliver 10 gallons of oil. 10 gallons? In the coldest time of the year? Now Newburyport fuels is attempting to **** me w/ finance charges, an emergency delivery fee of $299.00.Had they delivered the oil timely, in addition to the automatic delivery concept. I wouldnt have needed an emergency delivery. In addition to only 10 gals, I asked my son to use the furnace sparingly due to the cold weather, & use for hot water as well. I couldnt be confident when they would make the full delivery. I did make the payment of the cost of the 10 gallons of oil. I have disputed the emergency chg of $299, over the phone but to no avail. In addition, they were not pleasant on the phone. I have since changed oil companies. This situation has/ is been very upsetting to me & would like a resolution, Im concerned w/ my credit score be affected.Business response
06/15/2022
Received call on Sunday February 6th from Customer who was not at home (vacation). Explained to customer when looking up account that the oil tank did not show being out of fuel, especially when customer stated system was running but basement filled up with smoke on the phone. At that time explained to customer if ********************* comes out to house and system is not out of fuel, customer will be charged emergency fee of $299.00 plus oil cost. Customer agreed at time of phone call. If system is out of fuel, NO emergency fee would be charged. Customer demanded us to come out, when arrived took picture of oil tank (see attached) and waited for different service company to finish the repairs (not due to the oil level) to start the system. System was NOT out of fuel and did not need a prime.
Monday February 7th 2022 made a delivery of ***** gallons of home heating oil to house that has a 275-gallon tank. NOT out of oil!
Sorry if you had been misled by another company you do business in regards to the oil tank oil level.
If you would like to settle this before any further action,call ************.
Thank **********************************Customer response
06/15/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
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FAQ
Regards,********
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.