Business ProfileforSchylling Inc

To Whom It May ********* am writing to express my deep dissatisfaction with my recent experiences attempting to purchase Lava Lamps, both online through Amazon and in person at ********* Store. Despite my efforts, I have encountered nothing but frustration and disappointment due to the poor quality and apparent lack of quality control associated with these products.Over the past two weeks, I have purchased multiple Lava Lamps, only to find them defective or broken upon unboxing and setting them up. I have diligently followed the instructions, waiting the expected 2-4 hours for the lamps to heat up and start working, but to no avail. The root causes appear to be inadequate quality control and possibly improper handling and storage during shipping. Regardless of the cause, the ultimate responsibility lies with the parent company that manufactures these products.My attempts to resolve these issues have been time-consuming and costly. After multiple returns and exchanges, both online and in-store, I have concluded that finding a functional, undamaged Lava Lamp is akin to finding a needle in a haystack. This situation is unacceptable and reflects poorly on the company's commitment to its customers.Moreover, my attempt to contact the company directly was met with an appalling lack of concern. The customer support representative I spoke with was dismissive and unhelpful, almost discouraging me from pursuing a resolution. This attitude is in ***** contrast to the customer-centric image portrayed in the brochure included with the product, which misleadingly suggests a high level of customer care.It is evident from the negative reviews on Amazon and the lack of awareness at ********* that these issues are widespread. I am deeply disappointed with the overall experience and the apparent disregard for customer satisfaction. I urge the company to address these quality control issues promptly and to reconsider its approach to customer service.Disappointed, *******