Complaints

• Initial Complaint

  04/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I booked Online Baymont By Wyndham North Dartmouth for April 1 to April 8, 2024 at the price of $619.22. Confirmation #*********, and at the Baymont By Wyndham North Dartmouth (Priceline reservation Request Number ***********). Upon arrival at the hotel, I was told that there were no rooms handicapped rooms left and I stated that I was OK with a non-handicap room as the wheelchair I was in was for a bad ankle. I said that if need be I was happy to take a second floor room. I was told that they did not have an elevator and they would not take the risk and said they would not honor my reservation. They proceeded to cancel my reservation and said I would need to contact Priceline for a refund.I contacted Priceline that Day on April 1st 2024 and they stated they would send an e-mail to get confirmation from the Hotel. I waited two Days and Contacted Priceline again on April 3rd, 5th, 12th and 15th as well as the hotel to reach the manager, each time I was told the manger was not in but he would be in the next day, and even though I would call and leave messages, the Manger would not return my messages nor would they respond to priceline so I could get me refund.********* has apologized numerous times and each time stated that the Hotel is not responding to there e-mails. I thing its bad enough they would refuse service to a handicapped person but the fact that they play games with a refund is unforgivable. The should eb closed and I would not recommend anyone to use this business.

  Business response

  04/23/2024

  BBB Case #: 21610964
  Hotel Site #: 46602
  Customer Care Case #: ********

  Dear Contact:
  

  Thank you for notifying our office of the concern filed by ********************** at the Baymont by Wyndham property in North Dartmouth, MA. To assist in reaching a resolution, *** informed the propertys general manager of the situation.The general manager will contact the guest on or before April 26th. As a company, were committed to delivering a great experience with every stay with us.

  Please note that our email address has changed.If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
  

  *******
  Liaison,Customer ********************** & Resorts. Inc.

• Initial Complaint

  08/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Checked in 8/13 accomodations unacceptable due to bathroom safety issues spoke to front desk they did not have any other rooms to give me said I would only be penalized for one night as did customer care. Checked out was told I would only be charged for two nights. I spoke to hotel manager and to customer care and was told I would only be charged two nights and I was charged 8 nights. I want my refund of 6 nights. These are fraudulent charges. I have called customer care filed disputes called loyalty program and still no resolution.

  Business response

  08/25/2022

  BBB Case #: 17767791
  ***** Site #: 46602
  Customer Care Case #: ********
  

  Dear Contact:
  

  Thank you for notifying our office of the concern filed by ***************************** at the Baymont by Wyndham property in North Dartmouth, MA. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.

  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.

  To aid us in resolving this matter, please reply with a copy of your official credit card statement showing the charges you incurred. For security purposes, please remove all personal credit card numbers from your statement. You may also fax the documents to ************.

  What we are able to accept as a VALID Statement of charges:
  
  1.    Must have banking ***************************** on the Statement
  2.    Personal/Confidential Information blacked out
  3.    Must be CURRENT most recent statement
  
  What we are not able to accept as a ************************************** ***** Folio
  2.    ******************** Information
  3.    No ******************* Information
  4.    Screenshot of just the charges/no other information included
  5.    A previous month statement
  
  For security purposes, please remove all personal credit card numbers from your statement. You may also fax the documents to ************.
  
  When we receive the requested information from you, we will be in a better position to evaluate your concern and determine the next steps.

  *******
  Liaison, Customer Care
  
  
  Wyndham *****s & Resorts, Inc.
  Office: ************

  Customer response

  08/26/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩