ComplaintsforKia of Dartmouth
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Complaint Details
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Initial Complaint
07/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My warranty from Kia of Dartmouth covers transmission issues and their warranty place Portfolio will not put in a new transmission in my rogue they want me to put money in , I'm not doing that , that's what having a extended warranty is forCustomer response
07/28/2023
I have not heard from the business in response to my complaint.Initial Complaint
03/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I brought my car for an oil change on February 18, 2023 which at that time I was told that Kia of Dartmouth service center could not give me my car back because the brake lines which were under warranty, had a recall and they needed to repair. My car was kept at the shop for repairs. When I picked it up, a few days later a noise was noticed coming from under the car. Apparently the shield under the car was not secured properly and it was touching the ground and in turn causing damages. I called to have it checked and replaced but Kia of Dartmouth refused to pay for expenses. This dealership is damaging customers property ir and then refusing to cover the repair costs. What can I do!Customer response
03/25/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.Company claimed they were not responsible for damages and I ended up repairing it at my expense because i was traveling and needed car fixed ASAP.
I would not recommend this auto repair business to anyone else.
Regards,
*****************************Initial Complaint
11/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Please see AttachmentInitial Complaint
04/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Leased a 2021 Kia ****** , a year ago . January 28 , 2022 went for an oil change and tire rotation at Kia of Dartmouth . A month later heard a weird noise coming from the car , had my father in law look at it ( retired mechanic) checked the oil 4x , not any oil in the car , called dealership said to tow it ,called aaa , got the car towed , said they couldnt look at it till Monday , called said the car was only down a quart and half of oil , filled it back up said it was good to go and for the next **** miles , every time we hit **** had to go back to get it looked at . Didnt make a week and the check engine light came on , brought it back , they said we need a new engine . Was approved for a new engine , 3 weeks later still no site of getting the car back today told we are 7th in line and the 1st car has been waiting since November, so paying a car payment and a rental they wont give a loaner and we have to pay for out of pocket retail for months . No help , no one has answers and outrageous that this is a new car and the engine blew lemon law .Initial Complaint
03/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My car has been at the dealership for about a month. They claim the part is on backorder and do not know how long it will take to get the part. They will not reimburse me for an auto rental until the car is repaired. I do not have the money to keep paying for a rental and pay my rent and other bills. The Dealership has been very rude and not offered any type of assistance. I have also call the corporate *** headquarters and they has also offered very little assistance. Each time I call they keep saying there is nothing they can do.Initial Complaint
03/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
To whom it may concern,My car was towed to the Kia of Dartmouth location after suffering a seized engine on January 23,2022 due to the engine recall class action settlement. I have called *** on a weekly basis to get information regarding my vehicle. I have been told repeatedly the kit needed to fix my vehicle has not arrived and is on back order and could potentially take months to come in. They have not provided me with any replacement vehicle or car rental. I have been coming out of pocket for a rental to get to work and bring my daughter to school. I also have been paying my car payment even though I do not have my vehicle to drive or a replacement provided from a *** *********** I have already paid $2,100 in rental fees for the last month and can not afford to pay out of pocket for another month or more, while also paying my car payment. *** has not been helpful or working with me to resolve the issue and it is costing me a lot of money. Im hope to speak with someone shortly, Thank you!*********************Initial Complaint
10/12/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Think lemon law applies purchased car 60 days ago. It had original and additional warranty but they refuse to cover car rental til its diagnosed 3-4wks later than wont be fixed for another 2-3 months. They threatened me to call whoever want including news they wont fix. Also with held my medications not allowing me access to my car and had to call police. Local 7 News said theyre doing SolveIt piece this week
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Customer Complaints Summary
7 total complaints in the last 3 years.
0 complaints closed in the last 12 months.