Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for 3 months of advertising on Alignable with ****** **********, Director of Ad Strategy, on 12/30/2024 at $50 per month ($150 total).Alignable charged my account $50 on 3/31/25 despite my clear cancellation of the subscription before the renewal date with my account manager, ***** ********* via email. She confirmed my cancellation, and I have a screenshot of the email.I reached out to Alignable Support about the issue, and they have refused to issue a refund stating that they are allowed to withhold the refund according to their Terms of Service.I believe their policies are deceptive and do not comply with fair billing practices. I am requesting a full refund of $50 and for Alignable to revise its misleading cancellation and refund policies.Desired resolution: Full refund and acknowledgement of cancellation.

  

  Business Response

  Date: 04/02/2025

  Hi *****,
  
  I've talked to the CS agent here about the response.  I issued the refund for you as it was our fault that it renewed.  You should see back to you in 5-10 business days (depending on your bank)

  Customer Answer

  Date: 04/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response and subsequent refund of my $50 does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 9, 2023, i received an email stating that there was a credit card dispute with them from a former business partner. I received an auto-reply stating: Antyon (Alignable)Dec 9, 2024, 18:59 EST Hi ******, Hope all is well! The hold on your account is due to a dispute that you filed with your bank. As part of their investigation, they have requested that we temporarily lock your account to prevent further transactions. Unfortunately, this process can take approximately 2-3 months, depending on the bank's timeline for resolution.I emailed them again: Jan 24th, 2025 RE: regarding ticket *******, with no response to date.I emailed them again on FEB 10, 2025 - no response to date.I emailed again on March 2, 2024 - no response from them to date.Their action has caused me harm - from being a client since 2022 winning for 3 years in a row for top business in my local area- and I was excluded in the ************************************************************************* and I cannot - making me look very bad and has now caused my company financial harm and to my excelled reputation.I need help!!

  

  Business Response

  Date: 03/25/2025

  Hi ******,
  
  The bank has just recently resolved your dispute, crediting the amount back to your credit card. While Alignable typically requires reimbursement for disputed payments and associated bank fees ($30 + $16.14 in your case) before reactivating accounts, we've waived these fees as a gesture of appreciation for your long-term membership. Your account has been reinstated since the dispute was resolved last night. Please note, if another dispute arises, access to Alignable may be permanently revoked. According to our Terms & Conditions, no credits will be issued, and Alignable is not liable for any losses.
  
  

• Initial Complaint

  Date:03/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alignable has erroneously charge my account for $288.00. I canceled my membership with them back in 2/2024 when I had access to ****************************** (an email address I no longer have access to) because I changed platforms. I canceled my 'premium' membership with them on their website. They did not have authorization and charged my **************** account $288 in March 2025. I disputed the charge but I think they sent in some 'false contact' and I have had to dispute the charge again. I tried to contact them about resetting my email on March 3th, they said it would take ***** hours and I never heard from them. Today, I left a message at ************. They do NOT have operators to address their calls so I left a message. They continue to ask you to 'leave the email address on record' which I have done previously and but they still have not gotten back to me. They asked me to reset my email with a different email which, I have done but they have not gotten back to me. I believe Alignable is business that makes reaching them difficult and I also believe these processes should be illegal; at least in the state of ********. Please ask me with closing my account and having this business credit the eroneous change to my AmEX card.

  

  Business Response

  Date: 03/12/2025

  Hi ******,
  
  We aren't sure how you did not receive our responses to your calls, however if you did not, we apologize for the crosses in communication.   We have no records of you visiting the My Membership page which is the only area on the Alignable website to cancel your membership subscription.  If cancelled you would have visited this page to do so and you would have received email confirmation that this, was cancelled.  
  
  The authorization to charge the card is granted to us when you agree to the terms and conditions when signing up for a paid subscription. "If you purchase any services that we offer for a fee ******************* those **************** are subject to this Agreement and any additional terms which you accept in connection with registering for the ****************. When you purchase ****************, you agree that we may store your payment information and that we may use that payment information to charge the applicable fees for the **************** (including, without limitation, periodic subscription fees for premium accounts) as they become due plus all related taxes, and to reimburse us for all collection costs and interest for any overdue amounts. Your obligation to pay fees continues through the end of the subscription period during which you cancel your subscription and are non-refundable."
  
  We try to be transparent with our terms as you do have to check a box signifying that you have read and agree to them prior to signing up for Alignable and also prior to purchasing a product on Alignable. 
  
  As for the dispute, the bank requires that we respond to their inquiries, answering questions and providing details of the transaction per their request.  This is all information based on account activity, communications and receipts. The bank will immediately withdraw the funds from us and freeze that transaction so refunds are impossible after the dispute takes place. The bank then decides if they will honor the customer dispute or not, and most of the time, they do honor the dispute and withdraw the funds from us permanently. 
  It appears that the bank has yet to decide in favor of either party so the transaction is still frozen.
  
  We have updated your email and deactivated your account so you should have received a confirmation email about this to your gmail address. 

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is to formally express my dissatisfaction with both the service provided and the manner in which our refund request has been handled. We pre-paid approximately $468 for a 12-month subscription, only to find our inbox flooded with irrelevant spam and fake customer reviews that were completely contrary to what was promised. It became immediately clear that this was not the service we had expected, and we requested a refund shortly after realizing the issue.Since then, we have been met with one obstacle after another. We were locked out of our account after disputing the charges, and we were further frustrated by the hidden service agreement clause citing "Non-refundable. Purchases" and unreasonable customer service practices. This situation has only led us to believe that the company is operating in an unethical manner. Despite our willingness to accept a partial refund, our request was denied, even though we had access to the account for only a few hours.This feels like a grossly unfair and unethical situation. We paid for a full year of service, but we haven't received any value in return. Our account was canceled, and we were denied any refund, despite not using the service as intended. We are left feeling deceived and taken advantage of, and we ask for assistance handling our refund request based on the limited time we used the service. We trust the BBB will recognize the injustice here and assist with resolving this matter promptly.

  

  Business Response

  Date: 03/10/2025

  Hi ******,
  
  Your bank decided in our favor that this was not a valid dispute.  The terms and conditions are shown to you up on sign up and upon purchase in which you must click a box to agree to them prior to finishing either of these actions.  We do not hide these nor do we attempt to act maliciously in our practices.  We apologize that it came across to you that way.
  
  However, I unlocked your account which is now on the free version.  The bank released the funds back to us so I was able to refund back to you.  Please allow 5-10 business days to receive the funds back in your account.

  Customer Answer

  Date: 03/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested my picture and all data be deleted. I am still showing up in ****** search results when my name is typed.

  

  Business Response

  Date: 01/28/2025

  Hi *******,
  
  After digging into your data removal request, everything has been updated correctly. Your account and all information has been deleted. ******'s cache does not always update in real-time, which can lead to you seeing old and inaccurate results. This is currently what is happening, if you click on those links you show up in, your information is no longer there.
  
  This process can take days to update but unfortunately, this is out of our control. In the meantime, I submitted a search result takedown request through Google.  Unfortunately, this is all we can do at this time as this content is living outside of Alignable in their outdated results and cache. 

  I attached proof of the request submitted. 

  Customer Answer

  Date: 01/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My entire database of business clients has been getting massive requests from an email stating I'd like to refer them through Alignable. I did not request this service and immediately disabled my account to try to stop it. Now I have clients stating they are still receiving these requests as follow **** even though it is clear I disable my account with *************************************** desist from marketing to my database of clients and 2) send out an apology email from Alignment that they will not contact my database and will remove them from any future marekting ploys.

  

  Business Response

  Date: 01/24/2025

  Hi ***,
  
  After diggin in, it appears you opted to connect your contacts to Alignable, which is called the Alignable Contact Feature. This feature connects those contacts you select (all, some, or none) to you on Alignable for free, if they are already here. You then get another prompt to invite those that are not.
  
  These steps are all optional and do not affect the functionality of the platform in anyway.
  
  In order to bring your contacts into Alignable, you must enter your password for that contact list host such as ****** email, Outlook, Hubspot or the like. This is the only way we can bring your contacts in for you to view. Without this consented and actionable step from you, there is no way to access or send invitations on your behalf.
  
  When you deactivated your account all of the contacts you chose to upload were removed with the account. If people say they are still getting emails, it is likely an email delivered but not opened until a later date, or due to delivery delays with their spam filters and inboxes.  Those emails only go out 2x per address and are permanently removed if an address book is deactivated by the member OR they deactivate their account. 

  Customer Answer

  Date: 01/24/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Attached is proof I deactivated my account on Jan 17th (which should've stopped further contact to clients) and one of many clients who sent me proof that Alignable contacted them after this date (the next day and a few days later), attached is one showing my client being contacted on 1/21/24.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***

   

   

  

  Business Response

  Date: 01/29/2025

  Hi ***,
  
  The reason that your client was contacted was because they already started an account.  They chose to become a member of Alignable by starting an account, in order to sign up you must agree to our Terms & Conditions which allows us to email you according to your email preferences.  This email was prompting her to complete her profile set up, not to join. 
  
  They were not invited again.  Invitations stopped going out on your behalf when you deactivated your account.

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Payments:August 29, 2024 September 29, 2024 October 29, 2024 November 29, 2024 December 29, 2024 Amounts:Monthly Subscription Fee: $475 USD Total Amount Paid: $2,375 USD Overcharged Amount: $950 USD (for November and December 2024)Business Commitment:I subscribed to Alignables service and explicitly requested that my account be canceled after three months (ending October 29, 2024). Alignable failed to honor this request and charged me for an additional two months.Description:I subscribed to Alignables service and requested that my account be canceled after three months. My request was clear and made in advance. However, despite this commitment, Alignable continued to charge me for two additional months (November and December 2024), totaling $950 USD in overcharges.I am seeking:A full refund of $950 USD for the two months I was overcharged.

  

  Business Response

  Date: 01/20/2025

  Hi ****,
  
  I refunded your 2 months.  The terms and conditions you signed stated that the subscription must be cancelled by the customer.  We do not auto-cancel or have specific time frames.  However, the email chain does not explicitly state or reiterate that policy after you followed up with ******.  The refund receipts are attached and you should see them post back to you in 5-10 business days (depending on your financial institution).
  

• Initial Complaint

  Date:01/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their site does not functionally unsubscribe you and you will be stuck having to create special filters in blocks to no longer receive all their marketing emails Everyone on there is desperate and its not worth signing up because they even broke their website so you cant get out of it!

  

  Business Response

  Date: 01/09/2025

  Hi *****,
  
  Thanks for the feedback.  The option to delete your account is always available to our members, it does require you to enter in an emailed code to verify your identity. Its a quick and easy process to do, this "lets you out" and also unsubscribes you.  We also make it easy to unsubscribe ************************************************. or by clicking the unsubscribe links in the emails.  There is also always the option to update your email preferences to receive emails that are only relevant to what you want to receive and be notified of.  We are sorry you had a bad experience. 
  
  I have removed your account and unsubscribed the email associated with this complaint. 

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently was asked to give a review of Alignable to the BBB, so I did give a 1 star review based on the fact that Alignable was a business was using a pop up window survey to fear mongering to its cleints that they would be liable for monetary penalties and jailtime, if they did not fill out the *** governemnt forms to disclose personal information. This legislation was found to be unconstitutional TWICE recently, in appeal by teh government, and it was determined that States have the uothority only to regulate business in this way. Alignable was not only supplying misinformation, but they were intenitonally using predatory tactics to send thier cleints to contact a for profit business for "help" in submitting this information to the government, which was determined by court of law to be illegal to collect... One day after submitting this review, my account was deacivated, and I lost all access to my account and connections on the Alignable platform. This business should be RED FLAGGED immediately for predatory practices.

  

  Business Response

  Date: 01/09/2025

  Thank you for sharing your concerns. We understand the sensitivity around the *** notifications and the recent legal discussions related to it.
  
  Our intent was to remind business owners of the need to review their obligations with the Fincen (Finance Crimes Enforcement Network of the ***********). The notifications were not meant to promote any third-party services but to highlight the importance of determining if filing was necessary for your business.
  
  Alignable paused the notifications back in December, and we only resumed them after being informed that the matter was settled. We suggest using file forms as per the recommendations from Fincen, but please be assured that we are not specifically promoting any third-party services.
  
  We appreciate your feedback and encourage all business owners to stay informed and consult legal experts to make the best decisions for their situations.

  Customer Answer

  Date: 01/10/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The response does not at all address the fact that my account was dissabled by the platform after I blew the whistle on them. I do not feel the response was adequate regarding my complaint in general, and Alignable should be sited for poor business practices. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 01/13/2025

  ******,
  
  After researching your account, we are unaware of any issues with your account access or activity currently or in the past. 

  Based on your complaint and demands to the BBB, we recognize that you have significant issues with Alignable's business and communication practices that we will be unable to overcome. We no longer believe we are a good fit, and as such, we have terminated your account as outlined in our Terms and Conditions Section 7.1 (agreed to by you upon signing up for a profile on Alignable) which reads as follows:  "Alignable may terminate the Agreement and your account for any reason or no reason, at any time, with or without notice. This cancellation shall be effective immediately or as may be specified in the notice."

   

   

   

  
  

  Customer Answer

  Date: 01/14/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This business harrased me for days to write a BBB review. I did, and they did not like it. I highlighted unethical business practices that encouraged fear, were direct lies, and tried to scam their patrons... My account was terminated within 24 hours of this review on the BBB site. This company is LYING. They should be sighted. Their statements in the subsequent communications are ALL FRAUDULENT. Just like the original issue I had with this company fraudulently encouraging people to give sensative, personal information away to a third party business, and to the government, for the *** which has been determined to be UNCONSITUTIONAL twice. 

  BBB, you need to formally cite this business for lying to customers!

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:12/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not sure how they received my information but I've been weary of them from the beginning because the person they said invited me to connect on the platform isn't someone I know well, but just met professionally.I assumed all was well until I received an email early on requesting me to recommend a business I've never heard of nor worked with before, and at that point I was ready to be done with this business. It didn't make sense to me, so I don't trust any of the referrals on the site are real.I went onto my profile, which I waited to do because I was scared to even sign back onto the site, but I went back on my profile to request they delete my information and was met with the below requirement that I am not comfortable submitting (therefore my data is being held hostage by this site):Attention! To prove your identity you must provide a photo of yourself holding your identity document next to your face, where both are visible and legible in the photo. Must be either a PNG or JPEG While the other pages on the site are branded with the logo, When you click the link "Submit a request to download or delete my data." from the Privacy Policy Page (***************************************************) it takes you to a page of your Privacy Rights (unbraded) and from there you can choose "Delete my Personal Information" and are taken to another unbranded page that requests the photo of yourself and an identity document where the url is ************************************************ and I refuse to submit any additional information to this business personal or otherwise. I have no idea who these people are or what they are after and would like help getting my information removed from their site permanently.

  

  Business Response

  Date: 12/30/2024

  Hi ******,
  
  Thank you for sharing your concerns. We deeply regret that your experience with Alignable has left you feeling uneasy. Transparency and trust are incredibly important to us, so Id like to address your points directly.
  
  Invitations to join Alignable are sent by other members, but we understand your hesitation if the connection was not someone you knew well.
  
  Regarding the recommendation request, its meant to help members support businesses they trust, but we see how this could feel confusing if the business wasnt familiar to you.
  
  For data deletion, we use a third-party tool to ensure compliance with privacy laws around DSAR and CCPA, which is why the page is unbranded. The photo ID request is a security measure to protect your information from unauthorized access, download or deletion, but we understand your concerns.
  
  We have removed your information by completely deactivating your Alignable account, this also unsubscribes you from any further communications. 
  We appreciate your feedbackit helps us improve and better serve our members.
  

  Customer Answer

  Date: 12/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ******