ComplaintsforIron Horse Ventures, Inc.
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Complaint Details
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Initial Complaint
08/22/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have tickets to a show 8/24 at the iron horse. Today i was notified my seated tickets are now standing room only.I mearly want to sit for the show. They say only SRO is available.I bought the tickets in may and have a hotel for the night. Im 2 1/2 hours from the venue.I just want what i paid for.Business response
08/22/2024
Thank you for supporting the Iron Horse Music Hall & Parlor Room *********** A false notice was accidentally sent to ticket buyers regarding this weekend's show. Patrons will have seats, and a retraction of the false statement has been sent to ticket buyers. We apologize for any confusion or inconvenience. If you have any more questions or concerns, contact us Wed-Sat, 12-5, ******************* or at **************. We hope you enjoy the show!Customer response
08/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
02/21/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I paid $77 for two tickets to see the Voyage Journey Tribute band. It was originally scheduled for 4/24/20 but was postponed due to Covid. It has been postponed at least two more times since then. I have tried to get a refund, but nobody replies to emails or phone calls. It appears they have gone dark with no announcement. How can I get a refund? Thanks.Business response
03/03/2023
We have refunded the $77 in question. Very sorry for the delay!
*********
3/3/2023
11:12:00 AM
-$77.00
****** ********
**** ****
Approved
CC:Credit
******* ****** * *** * ****** *********Customer response
03/04/2023
Complaint: *******,
I am reaching out today because we have an open complaint regarding ********* from a consumer, **************. We have sent correspondence to your email address on ****** and also on ****** attempting to get a response from the business regarding the complaint. We have also tried to call you on ******and today and your mailbox was full both times, so we were unable to leave a message.
We would like to get a response from you regarding this complaint. If we do not receive a response to the complaint, it will end up getting closed as unanswered which will have a negative effect on your rating with BBB.
I have included information below on how you can access the complaint. Once you login, you will be able to read the details of the complaint, along with contact information for the consumer and a place for the business to respond to the complaint.
Go to:
Enter: (Go To Previous Email Sent, Click on Portal Link, Click on the Clip Board, Copy and Paste Link Here)
If you have any questions, or any issues getting into the complaint to respond please feel free to reach out to me, I will be glad to help.
I am rejecting this response because:The ****** is not my credit card. My current credit card has not been credited $77.
Sincerely,
****** ********Customer response
03/21/2023
I have received my refund. No explanation for the delay.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.