ComplaintsforCountry Hyundai

• Initial Complaint

  07/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Country Hyundai has been incredibly negligent and unprofessional in my dealings with them. My three-year car lease was ending, so I decided to buy my vehicle. A lease buyout requires you to give your car over to Hyundai for 4-6 weeks until the title comes through because the ownership is in limbo. I happily obliged. They were unresponsive after multiple attempts of contact to gain insight on where they were in the titling process over the next month. When I had finally received a call that the title came through, they said they would call back the following day for me to pick up the car. I never received the call. I waited several days and then decided to follow-up myself, struggling again to get anyone on the phone. After finally getting on the phone with a manager, I said that I wanted to pick up my car that day and asked if everything was in order for me to come in. They said yes. I came in to pick up my car, and it turned out that they had lost my keys. They forced me to go back home, get my spare key, and then pick up my car. They assured me they would find my missing key and follow-up with me the next day. No one followed up. I reached out, no follow-up. I contacted them again a week later and got the manager again who said he would look into it and follow-up with me. No follow-up. They are hoping that I forget so that they do not have to pay to have a new set of keys reprogrammed for my car. I am requesting that they replace the key that they lost and provide a free service and oil change for the massive inconvenience and waste of time this has been.

  

  Business response

  08/02/2024

  We apologize for any inconvenience. We have been in touch with the customer and also got her a replacement key. Customer is satisfied and if she needs anything further, please tell her to reach out to us.

  Thank you

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car from Country Hyundai, and when I received the car, the bumper was popped out and there were scratches. This was not there when I purchased the car. I have pictures to prove it. I did start to file a complaint with you guys. They promised to fix it, and I thought it was fixed, six months later, the bumper popped back out and ever since I've been trying to get a hold of somebody and they will not call me back they were horrible to me this whole experience They also didn't give me my paperwork till days later when I purchased the car .

  

  Business response

  08/02/2024

  We apologize for any inconvenience this may have caused. Both the Service manager and the General Manager made an appointment to handle the customers concerns. If the customer should need anything please have them reach out. Thank you

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on 4/29/2024 purchased Toyota Camry 2014. was assured that the rumbling sound and vibration would be taken care of thinking it was tires or alignment issue per Salesman. 1st repair appt 5/1, ruled out tire/alignment. 2nd appt not until 5/21. still not fixed. 3rd appt not until 6/18. Possible transmission/torque converter. Still not fixed. Was told on 6/18 that they needed to make a decision, they do the work or send it out to ****** and will let me know. I have not gotten an answer as yet. The problem is only getting much worse and will end up damaging my engine. Why would it take 10 days or more to make a decision and why don't they return my calls? The lack of concern for my safety with this issue and the lack of return phone calls is appalling. At this point I feel that had I know about the major repair problem I would never have purchased this car and that I feel like I was taken advantage of just to get the sell

  

  Business response

  07/10/2024

  We worked with the customer to find a solution. It was when there was a universal software issue in the Auto industry that delayed a resolution. 

  We apologize to the customer for the inconvenience. Thank you!

• Initial Complaint

  04/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On April 5th, 2022 my steering wheel column on my 2021 Hyundai Tucson Sport SUV failed and the car could not be driven. A week later Country Hyundai, ********************************. Service said they fixed the problem by replacing the entire steering column and they told me to pick up the car. The car ran fine until October of 2023 when I started hearing noises in the steering column when I turned the steering wheel. I scheduled a service appointment for December 27, 2023 I have not had my car returned to me because they have been unable to fix the problem with the steering column. I have been driving a loaner. My lease is up in July 2024. My problem is that Hyundai Consumer Affairs said my car is not covered by the Ma. Lemon Law because the second problem occurred in December, 2023. I believe the original problem that occurred in April, 2022 was not properly resolved. The Country Hyundai dealership told Hyundai Consumer Affairs that the original problem occurred in February, 2023. This is a false statement The dealership said they will not buy my car and put me into a new lease.

  Customer response

  04/09/2024

  My desired outcome with Country Hyundai of Northampton Ma. is as follows:

  1. They acknowledge that my Hyundai Tucson is covered by the Ma. Lemon Law.

  2. They put me into a new lease for a Hyundai Kona, which is less expensive than a Hyundai Tucson.

   

  Thank you.

  

  Business response

  04/26/2024

  We apologize for any inconvenience. We would like to offer ********** 2 car payments and a second key. Our GM Billy will follow up with her in regards to this. We also would like to apologize for Hyundai corporate's lack of follow up and hope Country Hyundai has resolved her issues. 

  Customer response

  04/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I am satisfied with the 2 months of payments and the key.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a used car a year and 7 months ago. The cars motor blew up a year and 4 months of me having it. I owe money on the car more than what it is ever worth. I bought it at country Hyundai in **************. They told me they could not fix the motor as it wasnt under warranty which I found out it was after it was replaced by an outside auto shop. I then was having other issues with sensors and timing. It is now at ************************************ in *******. They will not help me and are now charging over 1500 for a car that is not fixed. They told me to not even put more money into it as its not worth it and I owe so much still. I need help and ** trying to get this issue solved and money back.

  Customer response

  03/20/2024

  The issue with my vehicle happened in November 2023. 

  Customer response

  03/21/2024

  Hello..

  I bought my car June 16th 2022. I drove it for a year and 5 months (November 2023) and my engine blew on my car. I have not had my vehicle for 4 months and continue to not have it. I called country Hyundai when this happened and they told me my engine was not covered under warranty, which was not true. My family helped me and we found a auto shop and they fixed my motor completely. After the engine was fixed I had to have a knock sensor replaced as it was bad. After that the timing of the engine was off. My car is now at ************************************ in *******. They have had my car for almost a month. I received a call yesterday stating "we don't recommend you do any more work to this car, its not worth it". My engine is taken apart and they said they will put it back together and I can have a tow truck pick it up. I owe $18,000 on a car loan for this car. They valued my car at $5,000. I am a 23 year old female and was scammed on this vehicle. I am paying for a vehicle I am not even able to drive and is not safe. I want to get out of my car loan and I want this vehicle gone. I want county Hyundai to work with me and get me in somethin else or a full refund to my loan company. Please call me if you have any further questions. 

  The Vehicle is a 2016 Hyundai Tucson, burnt orange color. 

   

  

  Business response

  04/19/2024

  BBB spoke directly with the business, they were reaching out directly to the consumer to resolve the issue.  On 4/19/24 BBB spoke directly with the consumer and she advised that the business has resolved the issue.  

  Customer response

  04/22/2024

   
  Complaint: ********
  
  I am rejecting this response because: My car is NOT fixed. They did what they needed to do and the issue is still happening. They need to submit a claim warranty to now have the entire engine replaced. I truly just dont know what to do. I have not had my car for almost 6 months now. After a long discussion with my parents we all agreed they should put me in another vehicle. The loan should be rolled into something else and my payments remain the same without affecting me negatively . The dealership knows by now this car is junk and not worth the $18,000 left remaining on my loan. I have put thousands of dollars into this. Making my on time payments and still not able to drive it. I am frustrated. Country Hyundai sold me a lemon and I should qualify under the lemon law in the state of Massachusetts. 
  
  
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  12/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a brand new vehicle from Country Hyundai in October of 2023. When I got the vehicle home I noticed small rice looking objects around the inside of all the door gaskets and truck gaskets. I took the vehicle into the dealership in November and was told to use bug spray myself to get rid of them. I refused to do this myself since the car was purchased with this problem so the general manager Joe was very helpful and took care of the problem. At the same time I told them that from the time of purchase the car makes a whistling noise everytime you drive it. They could not hear the noise and said if it continued to schedule another appointment. The car whistled on the way home the same day so the noise was still there. It is obviously an issue with a seal somewhere. A week after having the car in dealership the sunroof starts leaking pretty bad in which a video of the leak was made and sent to the service people at the dealership. The dealership knows I am in ******* for the winter so I had to get a neighbor to bring the car to them. The car has been at the dealership for over two weeks now and I specifically told them I didnt want the vehicle sitting outside since I didnt want it getting more wet inside the car and leading to mold. I was told by Joanne the car was being kept inside while they work on it. I found out yesterday from the service advisor the car has not been kept inside but they have been bringing it inside when they try to work on it then it goes back out to sit in the weather. They told me they know it is leaking but they cant figure out where the leak is coming from. It is clearly coming from the sunroof and it can clearly be seen from the video that was made while it was leaking. I have been given the run around for over two weeks now. I was told by Joanne they are busy and they have been working on it the car in between working on other cars but she also told me they hadnt started working on it yet. I have been told many different stories each time I call. The service advisor told me yesterday 12/22/23 that they would try to get the vehicle repaired by the first week of Jan at that time they will have had my vehicle for a month. This vehicle is a lease if their negligence causes damage to the inside of the vehicle which cost me money per my lease agreement I want them y to be responsible. I also want to be compensated for being sold a lemon that they cant seem to fix. Either they fix my vehicle give me my money back or exchange this vehicle for one that does not leak and I want to be compensated for my vehicle being in the shop for so long. My husband needs this vehicle in Jan and they are not offering a loaner which is ridiculous when the car is only a few months old.

  Customer response

  12/26/2023

  The dealership seems to be working on the vehicle and trying to resolve the issue and the service advisor called and had clear communication with me today 

  

  Business response

  01/10/2024

  Joe, the General Manager at Country Hyundai spoke to the customer and satisfied her concerns. 

  This issue is now resolved. 

  thank you 

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new 2023 ******* *** April, 2023. The vehicle had a paint manufacturer defect and a slight vibration problem. My vehicle was returned to the dealership on multiple occasions in attempts to repair the manufacture defects but only resulted in occuring physical damages done by the dealership. The General Manager of the dealership stepped in and stated, " I'm a man of my word" and promised a new replacement vehicle. ********************* (Corporate) promised compensation for all my monthly vehicle payements during the time my vehicle was in for service. As of today, December 19, 2023 I have yet to receive a new replacement vehicle or any compensation for my monthly vehicle payments. The dealership currently has my vehicle in their possession and has had it for 143 days out of the approximate 200 days that I've owned my new vehicle. I am unable to reach the dealership ( General Manager) who stated on two separate occasions that he would replace the vehicle nor have I been able to reach ********************** (Corporate) who assigned me two different case managers, a case number and who stated they would resolve the situation and supply the compensation for the monthly vehicle payments. None of these offers have been fulfilled. I have even tried to contact the owner of the dealership by email through her own website as well as through letter correspondence with no response. This dealership needs to own up to all their mistakes and damages that they have caused to my new vehicle as well as the emotional aggrivation and frustration they have casued me dealing with this situation. I want my new vehicle!

  

  Business response

  01/10/2024

  Genesis of Northampton worked with ******* ** ******* to initiate a buyback on *****'s. The buyback was approved by Genesis in order to try to maintain good customer experience and loyalty to the brand. ***** is currently in a loaner car that belongs to Genesis of Northampton.

  The next step is for ***** to pick up her car and return the loaner she has been driving and initiate the buyback process with Genesis. We have requested ***** do this numerous times since 12/30/2023. ***** has started to incur loaner and storage fees since she refuses to return our vehicle or pick up hers. 

  Since the buyback has been approved, ***** has hired an attorney. At this point, *****'s attorney will have to work with our corporate attorney to proceed forward. Please note, ***** currently is incurring loaner and storage charges and she has been made aware and still refuses to return our vehicle or pick hers up. 

  Customer response

  01/11/2024

   
  Complaint: ********
  I am rejecting this response because:

  On December 30, 2023 I received an email from Genesis ****************** that was written on December 29, 2023 offering to buy back my damaged vehicle. This letter stated it was an initiated buy back with no terms, cost or any other pertinent information that someone would need to make a sound and practical decision. 

  Yes I am still currently operating the dealerships loaner vehicle.  I was told to do so by the dealerships General Manager Mr. Joe C***** after the two of us inspected, observed and noted more damages to my vehicle on November  3, 2023 at 2:15pm.

  The General Manager stated he would replace my damaged vehicle  with a new one and to continue to operate the loaner vehicle as such until I hear from him. Several weeks or more had gone by with no communication with the General Manager or Genesis ***************.  I did finally  speak with the General Manager and Sales Manger in person on December 30, 2023 while at the dealership  to have the loaner vehicle serviced( oil change). At this time once again we had a conversation  about a replacement car and I questioned the email regarding the buyback of my damaged vehicle, which Neither gentlemen knew about. I have never hand any verbal or written communication  with anyone from the dealership or Motor America about returning their loaner vehicle on or before December 30, 2023. I have never had any verbal or written  communication with anyone from the dealership  or Motor America  about storage fees for my damaged vehicle that was damaged  by the dealership. Once again, I was told to leave my damaged vehicle, operate the dealerships loaner vehicle until I receive a replacement vehicle. I took the dealerships loaner back for service on December 13, 2023 and December 30, 2023. Each time the loaner vehicle  was serviced and returned to me. 

  I feel that I have been very professional,  polite and patient  with this dealership  through this entire ordeal. I purchased  my new 2023 ******* *** April 11, 2023 and it's been back to the dealership  on April  19, 2023; April 27, 2023; May 5, 2023; May 15,2023; May 23, 2023; June 29 thru July 10, 2023; July 26 thru Sept 29, 2023; Oct 9, 2023; Oct 23 to present ( 2024) with no proper repairs or resolution by the dealership who cause the damages  to my vehicle. I even accepted  the offer of another color in a replacement vehicle. 

  Yes I consulted an attorney due to all of the misleading and lack of communication  with the dealership and Motor America. 

  Sincerely,

  
  *************************

• Initial Complaint

  11/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a vehicle from Country Hyundai on Monday 10/30/23. The vehicle was actually in the inventory of another ******************* dealership (*********** ** which is in the same lot). I put down $6430.19 and financed the rest. On Wednesday 11/1/23 I was informed that the dealership was not in possession of the title for the vehicle and that they filed for a title replacement and that it would take 2-3 weeks before it would arrive. I asked to find out the day they actually filled with the *** but they couldn't tell me. Monday 11/6/23 I called back again to get an update and they told me that the previous financier (*********************) was still in possession of the title and that the dealership never had the title to begin with. So they sold me a car they did not own. They estimated that it would take a little longer to get the title now and gave me 11/27/23 as a potential date. I have been repeatedly asking if there is anything they can do to accommodate me in the meantime since I am paying interest on a car that I am not on possession of. I asked if they could fix the bumper ( it has some minor damage ) they said that they couldn't, even though they offered to fix it before I purchased the car. I asked if they could install a remote car starter, they said no. I asked about a loaner car to drive, they said no. Their final "offer" was to pay 1/2 of my first car payment which would come out to $187. I don't feel that is an appropriate offer considering I may be a month without the vehicle, not to mention selling a car they don't own seems illegal. I have also requested multiple times what backing out of the whole transaction would look like and when I would be able to get my money back and have received no answers.

  

  Business response

  11/27/2023

  Customer has been refunded and the concern has been resolved. 

  Thank you

  Customer response

  11/27/2023

   
  Complaint:********
  
  I am rejecting this response because:

  They did refund me my down payment on 11/22/23.  However, that was only after I went to the dealership for an update on the status of the title.  They informed me that they had already backed out of the deal because they read my ****** review and assumed that I no longer wanted the car, which was incorrect. They said if I wanted the car I would have to "rebuy" it and file for a new auto loan.  It was at that point on the 22nd that I asked for my down payment to be refunded. I am not sure why that wasn't done immediately when they "backed out of the deal"  and just held thousands of my dollars.

   I am still waiting for something in writing from the dealership that they received from ** **** stating that the loan of the vehicle has been canceled, because according to ** **** customer service I still have an active account with a payment due on Wednesday 11/29/23. 

  
  Sincerely,
  
  ************************

  Customer response

  12/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  BBB spoke directly with the consumer and he advised that the loan is now showing as canceled in his account and this issue has now been resolved.
  
  Sincerely,
  
  ************************

• Initial Complaint

  10/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Oct. 13, 2023 purchased a new 2024 Hyundai Tucson SUV (gray) @ *********** Dealership. When starting the car in the lot the low engine oil symbol, sensor light & message of low engine oil was on. Salesperson, Jason was still there and my question to him was why wasn't this noticed beforehand - it's a new car - right! I stated I didn't want the defected car & I questioned if it was really new. He said the service dept would look @ it. I waited for 6hrs with the understanding the car was fixed & I told the lights were off & the problem(s) were fixed. I mentioned about the extra miles & Jason said they had to drive the car. So I leave @ 6:30p to go on the highway & the lights pop on with the low engine oil message - I sent pics too. I immediately pull over & call Jason about the defective car. He texted me to bring the car in next wk. to have the car looked @ again. I said early Mon. Oct. 16 - apparently it wasn't fixed 1st the first & I said prayerfully I wouldn't be there again all day. I didn't drive the car Sat. - Sun. Jason said he'll be in @ 12:45 7 to drive the car to the service area. I left message with the financial person to have him tell Jason I was there when he arrived ( Jason didn't get my message -surprised to see me). I waited again this time a couple of hrs. & the service person said it was going to take awhile so I got a loaner car - well the 1st car had "no" gas but the 2nd car had less than a 1/2 tank. I returned about 4:30p to be told by Jason that since I didn't get a call I could still use the loaner car & wait for a call to return to the dealership but he had no info on the "when" I would get a call. Oct. 16 -22 I'm still without the car - No calls! I've called during the wk. & was told the car is still being worked on. As of Oct. 23 I'm definitely not a satisfied customer (previous car was bought there so I'm a returning customer). At this point I rather get a new car with no defect from the ****** dealership. Looking for resolution. ******

  Customer response

  10/24/2023

  Oct 24 @ 10:45 - I received a surprise called from the service dept. that the part for my car came in ( which is the 1st time I  was informed since Oct. 15) & I can come in (I live in ******) to get my car which I'm no longer interested in. I still haven't heard from Jason - salesperson. I guess he's no longer interested in the survey which he mentioned on Oct.13.  I also haven't received any paper from the dealership. Do I get a credit on the account since I didn't have the car for 8 days. I hope I'll get a sticker today. I'll be interested if Jason will  have any explanation/ be professional with me. I'm interested in the amount of mileage as well. Thank you for your kindness & assistance  plus listening. I'm really not comfortable  with this defective car & it will take time for me! Blessings,  ***********;

   

  Customer response

  10/25/2023

  HYUNDAI Service Dept finally called me yesterday to say my car was all set to pick up. I asked what was wrong with the supposedly new car (defected) & the person is explaining about a  part that was ordered & replaced. It wasn't on them but the manufacturer of course. I pointed out the additional mileage & car needed cleaning (looked like a scratch on the inside of the door) person said when I returned to get my sticker all that will be taken care of. At least the sensor about the oil is no longer showing. Not really excited about the car! I'm having trouble sending the invoice to you.

  

  Business response

  11/17/2023

  BBB heard directly from the consumer that the issue was resolved. 

  Customer response

  11/27/2023

   
  Complaint:********
  
  I am rejecting this response because:

  I don't except that the desired outcome has been settled due to the fact I haven't received any written response from the dealership or salesperson. The debacle of the defective car - sold as new & pricey /long hours spent waiting 4x back & forth  & waiting 6 to 5hrs in the waiting area/salesperson mentioned that I would be taken care of (mentioned several times because he wanted a perfect survey for his commission) with gas replaced from  trying to figure out was wrong & extra milage that they put on/ the bars would  be attached  on the top (not) & the mesh would be attached in the back (not). As of today still no communication/or improvement on their customer services practices. I did mention to Jason that I had buyers remorse when I had to resign to get the registration since nothing was sent to the Ins Co so I could get the car's sticker so another lost day & when Jason called to say I can get my stickers - service didn't have it so they had to locate Jason. I'm not comfortable to return their ever, purchase another car or recommend them to family/friends. Buyers remorse leaves a nasty taste in  my mouth. Prayerfully others aren't treated like me by this dealership & are the management aware of my treatment (false advertising)?  Written apology/recognition of their debacle & the unfinished installments done. I know a gas card would be appreciated for a couple of fill-ups. Thank you for your  assistance. Buyer's Remorse customer, ************************************;
  
  Sincerely,
  
  ************************************

• Initial Complaint

  07/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been without a car for 5 months because of these liars! The engine failure was because Hyundai can't make a descent car. You all broke my radio unit when you put in the new engine, your techs words, not mine! You offer me no loaner car, you return a car dirtier than when I dropped it off, rusted rotors from sitting for months through the winter, leave the shifter in an unlocked position which is highly dangerous. When the car is returned to you to fix, you do nothing for 2 months even though you were "sending the radio to Hyundai to be refurbished." I find out 2 months later you did NOTHING! If you ever want your car back, you will have to call every day for three weeks and get voicemail until the new girl finally answers but doesn't know she is supposed to dodge your phone calls. Then the service manager who is supposed to call you back and doesn't, he tells the new girl to call an irate customer and throw her under the bus. This is the worst company I have ever worked with, when I bought the car in 2015, they had good reviews, after doing some research online, they have a less than 2 star review and most complaints are service related. This place is a sinking ship, highly unprofessional and dishonest. I wouldn't recommend them even if they offered me a free car. Stay away from this company or you will be stuck like I was with no car for 5+ months.

  

  Business response

  07/31/2023

  First and foremost, I want to extend my sincerest apologies for the inconveniences and frustrations you have experienced with our dealership's service. Your feedback is deeply concerning to us, and we take your concerns very seriously. We have a follow-up appointment scheduled for ***************************** on August 29 to resolve the remaining issue about the radio. 

  Let me assure you that we value our customers' satisfaction and strive to provide the best service possible. The issues you have raised are unacceptable, and I want to personally address each one of them:

  -Extended Wait Time: We deeply regret the extended period you had to wait without a car. We understand the inconvenience this must have caused you, and we have been recruiting and onboarding more employees to help us fix more cars faster and reduce Guest wait times.
  
  -Poor Communication: It is disheartening to learn that you had difficulties reaching us and receiving updates on your car's status. We understand the importance of effective communication and will take steps to improve our response times and keep you informed throughout the process. We have promoted a new Service Manager and recruiting a General Manager for Country Hyundai who will help elevate our standards and communication with Guests.

  -Loaner Car: We acknowledge that not providing a loaner car during the repair period was a mistake on our part. Moving forward, we will reevaluate our loaner car policy to better accommodate our customers in similar situations.
  
  -Vehicle Condition: We apologize for returning your car in a condition that did not meet your expectations. Proper car care is a priority for us, and we will reinforce our quality control procedures to avoid such oversights in the future.
  
  -Radio Unit: The issue with the radio unit is unacceptable, and we apologize for any misinformation provided during the process. We will investigate why the necessary action was not taken and ensure it is promptly resolved. This is unacceptable and we greatly apologize for the inconvenience. This will be rectified during your August 29 appointment.
  
  -Customer Service: The lack of responsiveness and clarity you experienced with our staff is regrettable. We will conduct additional training to improve our team's communication skills and professionalism.
  
  I assure you that we are committed to rectifying these issues and restoring your faith in our dealership. Your satisfaction is our top priority, and we want to make things right. I will personally oversee the resolution of your case and ensure that all necessary steps are taken to provide you with a satisfactory outcome.
  
  Once again, please accept our sincerest apologies for any distress caused. We genuinely value your feedback, as it helps us improve and better serve our customers.
  
  Thank you for bringing these matters to our attention. We hope to have the opportunity to regain your trust and provide you with the exceptional service you deserve.
  

  Sincerely,
  ***********************************
  Guest Experience, Country Hyundai

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩