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Find a Location

Somatic Systems Institute has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Somatic Systems Institute

      150 Main St Northampton, MA 01060-3598

    • Somatic Systems Institute

      32 Masonic Street Northampton, MA 01060-3038

    • Somatic Systems Institute

      104 Main St Fl 2 Northampton, MA 01060-3420

    Business ProfileforSomatic Systems Institute

    Pain Management Clinics
    Multi Location Business

    Additional business information

    Advertising Review:

    On November 7, 2023, BBB asked the business to substantiate claimed results shown on their website regarding the services they offer.  Those claims include statements that Clinical Somatic Education can improve or resolve completely the following symptoms within just a few sessions:  Arthritis, back pain, balance problems, breathlessness/shortness of breath, bursitis, carpal tunnel syndrome, constipation, disc problems: (herniated, bulging, protruding, swollen), dislocations, dizziness, fibromyalgia, flexibility and stretching routines, foot pain, frequent urination, frozen shoulder/adhesive capsulitis, hamstring pulls and tension, headaches, hemorrhoids, hip pain, impotence, insomnia, joint pain, knee pain, neck pain, pain, plantar fasciitis, Sacro-iliac problems, sciatica, scoliosis, shoulder pain, spinal stenosis, tendonitis, thoracic outlet syndrome, TMJ syndrome, uneven leg length and whiplash.

    BBB’s Code of Advertising requires businesses claiming specific results will be achieved to be prepared to supply proof. BBB requested substantiation that these claimed results would be outcomes that would be experienced by all consumers who receive the service as there are no disclaimers regarding situations that would cause a consumer not to experience these results.  As of January 19, 2024, the business has not supplied this information.

    See all additional business information

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Somatic Systems Institute has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Somatic Systems Institute

        150 Main St Northampton, MA 01060-3598

      • Somatic Systems Institute

        32 Masonic Street Northampton, MA 01060-3038

      • Somatic Systems Institute

        104 Main St Fl 2 Northampton, MA 01060-3420

      Location of This Business
      150 Main St, Northampton, MA 01060-3598
      BBB File Opened:
      7/19/2013
      Years in Business:
      31
      Business Started:
      3/21/1993
      Type of Entity:
      Sole Proprietorship
      Business Management
      • Mr. Steven Aronstein, Executive Director
      Contact Information

      Principal

      • Mr. Steven Aronstein, Executive Director

      Customer Contact

      • Mr. Steven Aronstein, Executive Director
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/10/2024

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      In May of 2023, I paid $300 for a Fundamentals of Somatics online video course. The Fundamentals Course offered by Somatics Institute did not have an expiration date to complete. However, I needed to complete this course as part of my plan to fulfill cont. ed requirements as a *** **** ****, LMT and for National Certification cont. ed due by late March 2024.In February of 2024, I budgeted time and logged in to Somatics Institute Student portal to begin chipping away at the 16 hour video course. Sadly, the videos were missing. Over the next few days, I attempted to reach out to Stephen A, director of Somatics Institute via the student portal within the course, via the contact form on his website, and by phone. His website lists 8 phone numbers, none of which are working. He's a very difficult man to reach. I found his cell number *************) in my call history from when I purchased the course in May 2023 and texted him. He called me back after and we spoke briefly. He followed up by text explaining he's having technical issues with his website. I replied to Stephen asking for a refund as he was not able to provide the course I paid for due to the technical issues. He did not reply to my request for a refund. My due dates for cont ed required me to purchase my CEU's elsewhere. I've ended up paying twice to fulfill my cont ed requirements. Sigh. I would appreciate a refund of $300 from Somatics Institute, as the course still shows as "video missing."Thank you, *******************************

      Customer Reviews

      0 Customer Reviews

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      BBB Serving Central and Western MA and Northeastern CT

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