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ComplaintsforBaystate Outpatient Center Northampton
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 12/27/23 I had services in Northampton on 12/27/23 and rec'd receipt but not full explanation of services which I need to supplement my FSA submission. I have been calling the ************ number and promised an itemized billing. I started tracking my calls which were on 2/20, 3/25, The number is no longer receiving phone calls stating "unexpected" outage. I have then called Northampton directly at ************ on 4/22, 5/15. The last time I called I was told that on 5/20 I would be able to call the 877 number. I asked if that was not working what would I do. I was told to file complaint with BBB. I was told they couldn't access the records but could " see my charge" Why can't they send itemized billing on company letterhead?Business response
05/31/2024
We sincerely apologize for not being able to offer customer service on this account. Our billing company, Change Healthcare, faced an unprecedented cyber attack that impacted systems across the country.Information on the attack can be found at ************************************************************* do expect to be able to provide service on your account once the billing system is restored. Our billing manager will reach out to the patient directly, but he can also be reached directly at ************ or *******************************
Sincerely,
*************************************,
BRI Treasurer
Customer response
06/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.