ComplaintsforAnimal Alliances
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Complaint Details
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Initial Complaint
03/27/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I registered for a course (to be held in person) and needed a follow-up response in order to 1) make up a session I had missed, registering late for the course, or if that didn't work 2) move my registration to a new course starting a little later so that I could start on time, or barring that 3) to obtain a refund due to their lack of support/response to resolve my issue.I emailed the instructor and they never replied. I also used the main email - the main email address for the company, through which correspondence is largely supposed to take place, was also left unanswered, after four attempts I made to send email messages to the company. While all of this has happened in a short time frame (the last 2-3 days) the matter is time sensitive due to the weekly conduct of the course and needing to know what to do next.The phone number provided in the auto-email (after taking payment for course registration) has a phone number that is disconnected. The company website has no listed phone number.At this point, I have spent hours trying to contact them and find a way forward in receiving a service for my payment, or barring that, a refund for failure to provide services. I now would simply like a refund of the $175 I paid.Business response
03/28/2024
The one and only email I received from this customer about this question (request to switch classes without specifying which class start date) was on Tuesday 2/26 at 4:20pm, just 36 hours ago. I was off work yesterday (Wednesday), and just saw this email this morning. Since the customer was able to speak to one of my employees last night about her question and requested that we switch her into the requested class instead of issue a refund, I have switched the customer into the other class as requested.
We do not conduct business by phone, since the only time staff are in the training center is while teaching, so there is no one available to answer the phone there. I am not sure where this customer found a phone number for us, but we have not had one for over a year.
Please let me know if you have any further questions for me about this issue. I'd be happy to discuss this further if necessary.
Customer response
03/28/2024
Please close this complaint on my behalf. The business owner was back in touch with me and we have worked out a plan to our mutual satisfaction at this point. My concerns have been addressed. Thanks!!Customer response
03/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.