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ComplaintsforSharp Plumbing And Heating, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I reached out to this company for a quote ton install a new dishwasher, the person that responded never provided a quote other than to advise of a $89 dispatch fee. When the technician arrived and started explaining how they charge, he showed me a jobs catalog which clearly stated that the charge for the type of work (Dishwasher Installation) is set at $793. If I would have known this I would not have agreed to have the technician come to my house. These folks should not be in business for deceitful business practices. I asked you multiple times how much was the fee for installing a dishwasher, and they hesitated to provide me a quote when in fact it is already part of their service catalog at $793+. They knew this and still had me schedule the dispatch so that they could charge me the $89 dispatch fee. I want my $89 refunded.Business response
01/11/2023
Hello, Carlos the manager here. Customer concern is we charge a service to come out to just then give him a price. Being a flat rate company we do not give price over the phone reason is our call takers do not know cost of services and to better serve our customer we will come down and give them options for every job often times customer might say is one thing and its another completely different, so we have our professionals access the situation in person so we are not giving ball park prices over the phone. He also complained of being expensive, on that we will not apologize, we believe there is a cost to do business associated to every job. We did contact the customer yesterday and returned his dispatch fee of $89.
Please let me know if you need anything else,
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************
Customer response
01/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Carlos, the manager, reached out to me via text yesterday and advised of refund issued for the dispatch fee, which is greatly appreciated. Thanks for the prompt resolution.
Sincerely,
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Contact Information
Business hours
Today,7:00 AM - 6:00 PM
MMonday | 7:00 AM - 6:00 PM |
---|---|
TTuesday | 7:00 AM - 6:00 PM |
WWednesday | 7:00 AM - 6:00 PM |
ThThursday | 7:00 AM - 6:00 PM |
FFriday | 7:00 AM - 6:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.