ComplaintsforSpinoza Rod Company LLC
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Complaint Details
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Initial Complaint
02/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Sent vintage bamboo fishing rod for consignment. Returned rod after consignment contract expired. Didn't return original documents sent with rod. Documents not returned were in my possession for over forty-one years and are very valuable showing I am the original ownerBusiness response
03/20/2024
BBB spoke to the business owner Marc A, he stated that when a rod is received, a thorough inspection is performed on the rod itself, and any documents or other items that may be received with the rod is logged. The consumer requested that the rod be sent back early, which is unusual, but was done as requested. The business states that the only document that came with the rod was a sales slip from ********************* Company that was rubber banded to the rod tube, there was no catalog or letter by **************** sent with the rod. In actuality any provenance related related to **************** would have significantly devalued the rod. There are no documents belonging to**************** rod in his shop.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.