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ComplaintsforBarry's Paving & Sealcoating
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Did not complete project as contracted. Said they would apply two coats of asphalt and level and grade.They applied one coat, grade is not consistant and the driveway has puddles.Called about every 3 weeks and got one response that said they would come in a week and did not. Continued to call until end of asphalt season with no response.Business response
03/04/2023
Im not going to make excuses I do remember speaking to ************* and I was aware of the puddling issue and I believe at the time I said I would correct it and I believe we had rainy weather when I said I would be there the following week when I had spoken to him and the weather is very influential in this field irreguardless I had fallen behind now with other scheduled work and it kept *********** from there trying to play catch-up and with the lack of new hires showing up for work.I shouldve called and explained to ************* that I would like to resolve this situation at start up of this season 4/15/23 if that convenient for him and fulfill my obligation
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.