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Find a Location

Sullivan Tire Co., Inc. has 74 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Sullivan Tire Co., Inc.

      41 Accord Park Dr Norwell, MA 02061-1614

    • Sullivan Tire Co., Inc.

      726 Boston Rd Billerica, MA 01821-5337

    • Sullivan Tire Co., Inc.

      387 Common St Braintree, MA 02184-1729

    • Sullivan Tire Co., Inc.

      120 Ivory St Braintree, MA 02184-7140

    • Sullivan Tire Co., Inc.

      1320 Belmont St Brockton, MA 02301-4403

    Business ProfileforSullivan Tire Co., Inc.

    Tire Dealers
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    16 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Sullivan Tire Co., Inc. sells tires and offers general automotive repairs.

    Products & Services

    Wheel Alignments, Batteries, Headlight Lens Restoration, Belts and Hoses, Factory Scheduled Maintenance, Filters

    Business Details

    This is a multi-location business.

    Find a Location

    Sullivan Tire Co., Inc. has 74 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Sullivan Tire Co., Inc.

        41 Accord Park Dr Norwell, MA 02061-1614

      • Sullivan Tire Co., Inc.

        726 Boston Rd Billerica, MA 01821-5337

      • Sullivan Tire Co., Inc.

        387 Common St Braintree, MA 02184-1729

      • Sullivan Tire Co., Inc.

        120 Ivory St Braintree, MA 02184-7140

      • Sullivan Tire Co., Inc.

        1320 Belmont St Brockton, MA 02301-4403

      Headquarters
      41 Accord Park Dr, Norwell, MA 02061-1614
      BBB File Opened:
      3/1/1980
      Years in Business:
      69
      Business Started:
      1/1/1955
      Business Incorporated:
      12/14/1970
      Type of Entity:
      Corporation
      Number of Employees:
      1500
      Alternate Business Name
      • Sullivan Tire Company
      • Sullivan Tire
      • Sullivan Tire & Auto Service
      Business Management
      • Ms. Tiffany Sheehan, Manager of Customer Service
      Contact Information

      Principal

      • Ms. Tiffany Sheehan, Manager of Customer Service

      Customer Contact

      • Ms. Tiffany Sheehan, Manager of Customer Service
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: A buyer’s guide to purchasing tires

      Customer Complaints

      16 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/18/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Resolved
      Sullivan Tire in ********* MA did 2 diagnostics on my 2009 ***** CRV in just two weeks recently and replaced vehicles Power Steering due to leak issues. The bill was over $1100 just for that plus I was charged additional $700 for related oil leaks as well- a total of almost $2000. However a couple weeks after I discovered my car was still having leak issues! The ***** Dealership where I happened to have some recall work done later noticed my vehicle also had a transmission leak. In meantime, I made another appt with Sullivan Tire as I told them I still seemed to be having Power Steering leakage! In meantime, I then had the transmission leak addressed by another mechanic since Sullivan Tire stated they would need to charge me again for yet a third Diagnostic before they would tackle transmission issue. I now think thats a money making scheme that Sullivan Tire charges you for a diagnostic every time you bring vehicle in even if several already done back to back related to multiple leak problem. As result I decided to take take my vehicle elsewhere to fix the transmission leak so Id avoid cost if another diagnostic. The mechanic who repaired that issue then discovered that my vehicle had a rotted power steering hose which was causing the continuing power steering leak! All he needed to do was replace that hose- costing me just $200 for both power steering and transmission leak repairs! It now seems increasingly apparent to me that Sullivan Tire replaced my entire power steering when it was really only a hose replacement that was necessary. I would like some monetary restitution out of the $1100 portion I paid to Sullivan Tire for likely doing unnecessary expensive parts replacement along with high labor cost to replace an entire Power Steering unit when in reality only one hose needed to be replaced.
      Read More

      Customer Reviews

      8 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      shannon q

      1 star

      05/29/2024

      WARNING !!! ??. The H*1*4***7*5*4*6*1*1*7H provided was embarrassing. I went in for brakes and rotors front and back. I was given a MAX * hour window. I informed them I had plans & would be walking around the area waiting. I came back at the * hour **** and technicians were casually having conversations outside of garage bays wasting time, as they were before I left * hours prior. The *-hour window became 5 hours. An entire day wasted, an over charge on parts, and non attentive staff. Please save yourself the stress and go elsewhere!! $900 just for the ******

      Sullivan Tire Co., Inc. Response

      06/03/2024

      Thank you for making us aware of your concerns about timing and pricing. Our sincere apologies that the repair ran over on time. It took longer than expected for the parts to be delivered and this should have been communicated to you. When the technician reviewed the brakes, he found the rear brakes did not need to be replaced. The front brakes included the replacement of pads, rotors and calipers. Have you received other quotes where the estimates were less? If so, please email them to ******************************************** with the documentation. We appreciate the opportunity to address any concerns.

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

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