Business ProfileforPride India, Inc.

Company has poor customer support/service. No accountability for order mistakes, no urgency for product error resolution.Routinely sends wrong order quantity. Yet, charges full price to consumer, without apology, without correcting the mistake. Emails to support, phone calls to the company, result in voicemails and no response. Instant chat server results in no response. Only company I have ever dealt with, that has no accountability for their errors, yet has a decent sized ********* social media, amazon.com presence/reach. Have an account with company, which bills my credit/debit card (monthly) for recurring orders. Although product is of good quality, company shipping department routinely sends incorrect item size and/or quantity. This has happened to me at least 4 times within last 12 months (dating back to Sep 2021) including larger (unrelated) orders in excess of $200.00.Company very inconsistent on getting orders correct. Company won't respond to emails. Can go weeks without response or acknowledgement. Currently been contacting company for a 9/22/22 "recurring monthly order" in which i'm always scheduled to receive 2.5LBS of sesame seeds product. Received 1.5LBs... in mail on 9/27/22, but my account charged for 2.5LBS. Immediately took photo of product that was received (as proof), and attached with inquiry email to support *************************************** as well as escalating to *********************** ************************************** whom has gotten involved when this happened in the past. No response from him nor support after multiple email attempts as of 10/10/22. Left voicemail as well on Monday morning 10/10/22 and instant chat inquiry 930 am EST (during their business hours), in which they advertise they will respond ASAP. Still no response.Have threatened to contact my bank, if no response/resolution. Still no response from anyone of the above resources with this company, or chat resources, phone voice mails (unable to get live person).