ComplaintsforPoirier Appliance Sales
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My 76 year old mother purchased a BRAND NEW dishwasher and it did not work from day one. The drying aspect was broken. They would not replace diswasher. They sent out a repair man who was going to order a new part for dishwasher. 3 months later she called. They never ordered part. Another repairman came out and found motor not working. Now going to order a motor. It was brand new out of box. They will not exchange this!! They sold her a lemon. We only want a working brand new one!Business response
03/22/2024
We were out at the customer's homes yesterday. The daughter of the customer filed the complaint here, both times our tech was out at the home but the daughter was not. Our tech who went out yesterday found that it is not a heater issue, the customer was not pressing the correct settings that allows the heater to come on. The option is there for energy saving purposes and the customer was not aware she had to do this to make the dishes dry as she did in her previous appliance. Our tech, when there noticed, that the unit was a bit noisier that he though it should be. After looking into the unit further he found that there was broken glass in the filter area and smaller pieces could have gotten through the filter and affected the pump and drain system that would account for the slight increase in noise so he ordered a new pump to correct that issue.
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Contact Information
Business hours
Today,12:00 PM - 5:00 PM
MMonday | 9:00 AM - 6:00 PM |
---|---|
TTuesday | 9:00 AM - 6:00 PM |
WWednesday | 9:00 AM - 6:00 PM |
ThThursday | 9:00 AM - 7:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 5:00 PM |
SuSunday | 12:00 PM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.