Business ProfileforBoch Toyota

On 10/21/23 I purchased a 2023 RAV4 Hybrid at Boch Toyota *******. I was assisted by a salesperson named *****. At financial office I questioned a charge labeled "dealership-installed extras for $300," specifically inquiring about the nature of these extras.The response was unexpected - the charge was for wheel locks, a simple accessory that I knew to be priced at $40 in the very same dealership. When I got home I inspected my new car and discovered that those wheel locks were not installed.After contacting ***** and sending pictures of the tires, it became evident that the wheel locks were never installed.Despite living 50 miles away, I offered a compromise: I would collect the locks during my next visit to the area and install them myself. A meeting was arranged, and although ***** was unavailable, the sales manager, *******************, stepped in. Opting for a refund instead, I was assured that a request would be sent to the financial department and I would receive a check within 10 days. Upon receiving the check, it reflected a meager amount of $22, not the promised $300. I reached out to *****, who assured me that the remaining refund would arrive later that week. Regrettably, this never materialized.Repeated calls to ***** yielded no resolution, as he consistently asked for more time. So, the dealership had only refunded the original price of the locks, not the amount I had paid, I emphasize that I am *********** the full $300 refund.