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Complaint Details
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Initial Complaint
08/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I leased a jeep at central jeep ******* in Norwood MA, the lease was ending. i went to ground and end the lease to return it to the dealership, they then told me i owes $300 for a safety vehicle check before i purchased the vehicle, problem is i was not purchasing the vehicle, they said if i didnt pay them the $300 they would not take the jeep back and return it to Ally Auto. I then had to take a jeep i no longer lease or own home because they were black mailing me for $300.
Business response
08/16/2023
The customer has not been charged and does not owe any money. He is more than welcome to turn the lease into any Jeep dealership. It does not have to be selling dealer.Initial Complaint
10/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a new vehicle (2022 Ram **** limited) for circa ****** USD from the dealership. There was slight visible damage to a door which the dealership agreed to repair. It was a Sunday so the dealerships get ready team and service department were not working. The manager told me he had to have service department sign off on the vehicle and have it cleaned prior to delivering the vehicle to me the next day. When the sales person brought me the vehicle the door was not repaired - I asked her why and she said the door ding service used by the dealership said he couldnt repair the damage and that it appeared to be the result of body work performed on the vehicle. I recontacted the dealership and brought the vehicle to ask them about the body work. I also noticed significant paint issues all over the vehicle and misaligned body panels. The paint work on the repaired door was sharp and inconsistent around the edges. The dealership claimed that they didnt realize the damage and body work and that the vehicle arrived to them in that condition. They told me I had to address the issues with Chrysler myself as it wasnt the dealerships issue to solve. When I spoke with Chrysler they told me the dealership should have addressed the damage when they received the vehicle and should not have sold the vehicle in its condition. My issue is that I agreed to a price based on representations from the dealership that the vehicle was in new and undamaged condition - which was a misrepresentation. Neither the dealership or Chrysler will take responsibility and they are pointing fingers at each other, leaving me with a damaged asset not worth what I paid for it. They offered to do more body and pint work to repair the vehicles condition. However, this will even further reduce the value of my truck when I eventually trade it for a new vehicle in the future.I simply want to have an undamaged vehicle worth what I paid without its value impaired by body and paint work.Thank youBusiness response
10/21/2022
Since the customer has picked up the vehicle:
The customer noticed dings on the truck, it has since been fixed. At a later date, the customer pointed out some imperfections with the paint; some misalignment with the doors and hood that came from the manufacturer. We contacted Chrysler and they offered to fix said issues and will provide the customer with a rental for the duration of the repair. Customer refused the repairs. We have since elevated the complaint at Chrysler and are awaiting customer response for a date and time to come in with the truck to have a Chrysler representative look at the truck and further assess the customer's complaints.Initial Complaint
01/28/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I acquired my current lease with this company back in 2019. My current lease ends in April of 2022. I went in to purchase my lease and went through all the motions to buy out my lease with the Finance Manager Joseph Allain on 1/22/2022. At that time he explained that my car would need to be grounded with them for up to 21 days while paying for a rental through them upwards of $40 per day. I asked why I couldn’t pay for Title to be overnighted and I would pay the FEDEX fee but Joseph said that I couldn’t due to the pandemic (scam) I filled out the necessary credit application on 1/23/2022 and received a call from Joseph on 1/24/2022 that I was approved for a 2.9 loan rate. We scheduled and appointment at that time for 1/27 at 530pm to finalize the purchase. After checking around and speaking with a representative from my current lease holder Chrysler Capital they explained that I could purchase my lease directly through them with no such thing as grounding. I also learned from other dealers that this grounding requirement for up to 21-days was an absolute scam and not true! On 1/27 when I arrived to meet with Jospeh (who was running very late) we spoke to the sales manager, George about our concerns and he was not telling us differently. So, because of our hesitation and concern about transparency we canceled our appointment and left the dealership. Here is where it goes rogue! I use a credit app called creditwise and when I was officially approved I never even received a notification from creditwise that a credit check had been done. However, the night that we had that interaction at the dealership on 1/27 and we did not go through with the deal I received 7 notifications from creditwise alerting me that my credit was being attacked and checked numerous times by this company! This car dealership retaliated by attacking my credit fraudulently by running my credit numerous times! I want everyone to know that they should not trust or purchase through this location!
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