ComplaintsforFerrari of New England

• Initial Complaint

  08/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We bought a Ferrari 488 from them based on photos and discussions with the sales person, **** we have recorded conversations in which *** described the car as flawless with no scratches or chips. The car was bought and shipped to us from the dealer. The hauling company was chosen and paid for by the dealer. The car arrived with a large scratch in the rear bumper that was visible from 15 feet as we approached the vehicle for the first time. ********** said it was there when he picked it up. The dealership claims otherwise, and said the trucking company should pay for the repairs. The trucking company, Brezi Transport llc, disputed this. The dealership does not return or answer my phone calls. I am trying to recoup the $3800 dollars it took to get it repaired.

  

  Business response

  08/10/2022

  Hi ******,

  I have been made aware of this concern and followed up with the shipping company who is processing the claim. As it has been outlined, they have processed the claim and reviewed you were aware of the status. I am sorry if something was not communicated to you clearer. We have been in communication with them throughout the process as the vehicle was damaged in transport. I will ask *** to follow up with you again.

  Thank you for reaching out. Please feel free to contact me directly. ************

  Best, *****
  

  Customer response

  08/10/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQThe business states that the trucking company is responsible, but the trucking company has expressed to me that they are NOT responsible.  I just want to get paid for the work
  
  Regards,

  ******

   

   

  

  Business response

  08/10/2022

  Hello there.
  
   
  
  This complaint has been resolved.
  
  See attached correspondence and check being issued to the client.
  
   
  
  Thank you.
  
   
  
  ******************************************
  Finance Director

  Customer response

  08/15/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

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