Business ProfileforJack Madden Ford

They are crooks and scammers in the service department. I went to get my vehicle serviced but before I did I purchased a diagnostic code reader and scanner tool. I scanned my vehicle and was well aware what was wrong with it the day before. I went for service, watched them scan my vehicle and seen the same codes. I picked up my vehicle the next day and a day later the check engine light was back on. I went back to JMF in ******* **, to see what could be wrong. After 3 hours they told me what the problem was which was the same code and problem they were supposed to fix when I first brought it in. They only repaired one of the codes. Now they wanted to charge me parts and labor again. I told them Im not paying for something they knew they were supposed to fix and I showed them the code on my phone that came up on the scannner when I first brought my vehicle there(thank goodness i took a picture of it) there was nothing they could say and they got the manager involved. He and I agreed I would only pay for the part. Still feeling uneasy about the price he quoted for the part. I reiterated I only pay for the part. When my vehicle was finished I looked at the receipt and asked for the receipt of the part only. The receipt was ripped in half with only the customer copy for me to see. I took out my phone went to ********** parts and looked for the part that was replaced by its serial number. Low and behold the price of the part was $****** cents and they were charging me $327.85 cents. Again had to get a supervisor involved. In the end I paid only the ****** cents plus tax. This place is dishonest and they will try to get all the money from you they can. A problem they knew was there but didnt fix so they can get me back in to spend almost $800.00 on top of the almost $1100.00 dollars I spent a few days before.

********, from our previous conversation, when repairing your vehicle, we repaired the first portion of your vehicle that needed to be repaired on your first visit to the dealership. The sensor that had later failed was not done at that time due to us not wanting to do an over repair due to the repair looking to be completed when your vehicle left our service department.We followed Fords workshop manual which instructed us to take this first step and not to move to step two if the vehicle passed certain tests once repaired. When the vehicle returned to us the next step in the repair process was to repair the sensor that also needed to be repaired at that time. We apologize for the confusion on the price of the part for the second portion of ***********, this was done in error. Acknowledging this issue, we refunded you the portion of *********** that was done in error.