Business ProfileforNucar Honda of Norwood

UPDATE: I called Honda America (after completing JD Power survey) and explained the situation to them. Honda America told me my issue was with Nucar Honda of Norwood and not with them. Unbelievable that I am getting the run around from both Honda America and Nucar Honda of Norwood!!If you want to be thoroughly disappointed with your post sales experience, I completely recommend Nucar Honda of Norwood.On March 26, we purchased a 2024 *** EX-L with ~ $2,500 of additional accessories (all weather floor mats, front and side body trim, etc..) from the Honda website with our sales representative (***********************). A week later (4/2) our accessories had been installed on our *** and we picked it up.To our surprise, the front and side body trim that were installed on the *** looked different than what we thought we were buying based on the pictures on the Honda website. If the front and side body panels looked like this, we never would have selected them and paid ~$1,100 ($1,045 + 6.25% sales tax) for them.We immediately alerted our sales representative who agreed with us and got the service manager (*****************) to look at our vehicle and to confirm that the right accessories were ordered and installed. DJ agreed that what Honda represented on their website did not look like what we had installed on our ***.*********************** called me on Friday morning (4/12) and reiterated that my issue wasnt with Nucar Honda of Norwood but with Honda Corporate but was had been authorized to provide me with $200 all-weather mats if I were willing to sign off an absolve Nucar from any additional liability. I was appalled at the offer of $200 all-weather mats since I had spent $1,100 on accessories that werent what I received. Plus - I had already paid $200 for all weather ************** didnt even bother to do any homework on my situation. **** went out on a limb to offer me $200 refund instead.