ComplaintsforThe Ellis Nursing and Rehabilitation Center, Inc.

• Initial Complaint

  12/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ellis Nursing Care submitted incomplete invoices to **************************************************** Ins co.they refuse to resubmit corrected invoices.A claim has been created by JHLTC.Coverage would be $130.00 per ************** of ************************* cannot create invoices from Ellis.Ellis submitted invoices for the 7 months to JHLTC but did not list the days.The invoices need to be corrected by Ellis and mailed to JHLTC.As court appointed Personal Rep of the Estate, Ellis will not agree to resubmit Invoices.

  Business response

  12/18/2023

  See attached response 

  Customer response

  01/01/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Here are the facts concerning this event.  Complaint # ********
  
  ******************* was a single woman living alone in **********, ** with severe diabetes.
  
  She had surgery in Dec 2022 to remove a toe.
  
  She was in Ellis Nursing home from Jan 2022 until July 2022.
  She had 3 surgeries during this time  and lost all toes.
  She never received rides to the Hospital nor Dr ***** from Ellis.
  
  **** was legally blind and Ellis helped her in March 2022 to complete forms to apply for
  Long ********* from **** ******* Ins Co.
  Being legally blind **** trusted Ellis to complete invoices. They did not.
  
  Ellis knew that JHLTC policy paid on a per day basis.
  A claim  was created in the spring of 2022.
  **** passed away in Nov 2022.  Ellis still had not submitted invoices.
  
  *********************** was listed in the will as executor.
  The Will was filed in probate court and not until late June 2023 was ***** appointed Personal Rep of the estate,
  
  JHLTC closed the claim after 6 months because  Ellis never submitted invoices.
  As soon as *********************** was appointed Pers. Rep. we asked Ellis to submit invoices and we sent a
  CHECK FOR $23,000.00 to Ellis.
  Ellis should have sent invoices to JHLTC.
  
  Ellis has not cashed our check nor have they returned it. We have no idea where this check is.
  
  Ellis is a business that charges on a Per Day rate. Their invoices only showed total for 7 months.
  They were instructed to resend the 7 month invoices. But again they did not show Per Day charges.
  It is their job to submit invoices not the patient.
  
  WE want Ellis to cash the check that was sent  for $23,000.00 and correctly submit invoices to JHLTC.
  
  WE should not be expected to pay interest because Ellis sent inaccurate invoices.
  Interest should not be charged for the 8 months that the court  froze the bank accounts until the
  Per. Rep. was approved. Interest should not be charged because Ellis do NOT cash the $23,000.00
  check sent to cover ****'s portion.
  
  If Ellis had sent invoices in April of 2022 then JHLTC would have paid their portion and the check for $23,000.00
  sent to Ellis would have covered their charges.
  
  Please help Ellis understand they did not perform their job.
  
  We await your response and are willing to provide additional info and we have documented proof of events.
  JHLTC records their contacts and if you check with them we would not be surprised to hear that Ellis never
  contacted them.
  Please advise if Ellis is planning on cashing check.
  
  *********************** Per. Rep. for the Estate of **************************
  
  
  Estate of ************************* 

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