Business ProfileforA Bella Mia Floral Design, LLC

I'm from out of town and wanted to surprise my mom on Mother's Day. I've been disappointed with FTD.com so figured I'd go local for reliability and just to help small businesses...I ordered and they did. It get to my mom yesterday as expected. I left a phone number and would have thought they would call but they did not. When I called the store the owner picked up and literally just started yelling at me....saying they got delivered etc etc. then ends up they put it on the side of the house - again maybe delivered but it's now the day after so effect is killed. Also, it was cold last night so flowers are now dying. My issues is actually less with the poor communication as things happen on delivery but more about being yelled at, berated, then she complained about the price I paid (which was on her website....), no thought of even refunding delivery fee, then she flat out hung up on me. If you look at the other reviews, seems like this treatment was not out of character when you look at the other reviews on ****** and Yelp. I'm not trying to submarine a local business, but there has to be some accountability and she took none. Also a business spoofing multiple locations online (I ordered from Jamaica Plain Florist - https://*********************** and it is this same place) is a bit stretchy too so I wonder about the overall ethics behind this operation. Moreover I just feel bad that my mom got a day did not get the expressions of love I wanted to send, which is what florists are supposed to be about right?