Business ProfileforPack of Moose Pet Services

Dear BBB,I hired Pack of Moose Pet Services (POM) to care for my four cats and two horses for two weeks, while I was in Europe. The owner, Becca N, promoted herself and her staff as extremely experienced in pet care. This was important to me because previously Id had a cat get hit by a car when there was a house sitter caring for my animals. One of my cats is very elderly and has to have pills two times a day. Becca assured me that she and her staff were well-qualified to give the cat pills. Despite their commitment to care for my animals, POM abruptly announced they would no longer be caring for them or staying at the house, completely leaving me in the lurch with no one else lined up to help care for them when it was literally in the middle of the night where I was, and I was 3,000 miles away. This was because despite their claims to be experienced, they could not get two tiny pills (pills that are literally 4 mm wide, that are given in wet cat food) down a 17-year-old cat. Becca proposed to send the cat to "medical board" for the duration, which would cost me an extra $60 a day (the petsitters cost $75/day) and probably break my old cat's heart. They told me to find someone else to give the pills, and so I called a friend, who said shed go do it the next morning, but nonetheless, the POM people refused to stay and care for my animals. The story is better told in the transcript of the group ******** chat among me, Becca, and Jasmine, the POM employee who stayed at my house. Please see the attached document. The one sane thing that Becca offered is that she would not be charging me any fees for the service (this is in the group chat). Nonetheless, she sent me an invoice for $375 for the days they were at the house. The resolution I am seeking is that I want POM to relinquish any claim that I owe them money, and cease all contact. Thank you, **********************