Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Lyon-Waugh Auto Group has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Lyon-Waugh Auto Group

      7 Centennial Dr Peabody, MA 01960-7906

    • Lyon-Waugh Auto Group

      209 Andover St Peabody, MA 01960-1603

    • Lyon-Waugh Auto Group

      80 Cambridge St Burlington, MA 01803-4137

    • Lyon-Waugh Auto Group

      233 Andover St Ste 114 Peabody, MA 01960-1520

    • Lyon-Waugh Auto Group

      221 Andover St Peabody, MA 01960-1603

    Customer ReviewsforLyon-Waugh Auto Group

    New Car Dealers
    Multi Location Business
    View Business profile
    View Business profile

    Star rating
    10 word minimum.

    You can use up to 2000 characters

    Provide Your Information to Leave a Review

    Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

    All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

    This is automatically determined using your first name and first initial of your last name.
    How would you like to confirm your review?
    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Verify your phone number

    Enter the 6 digit code sent to the phone number ending in undefined

    If you have not received a code within 2 minutes, you can re-send it.

    6 Customer Reviews

    Sort By
    • Date
    • Highest Rating
    • Lowest Rating
    • Review from Bob V.

      1 star

      03/25/2024

      I brought a 2019 mini ****** ********** in for a routine oil change. After 45 minutes I was approached by a service tech, Yegor, who proceeded to tell me I needed over 5K worth of service:1. Oil leak was "so bad I shouldn't drive 2. Battery was testing low I was curious about the leak as I experienced NO issues with any oil in my driveway. Additionally I've had no issues with the battery. I called my personal mechanic who advised me to see the car personally which they would not let me. I asked to speak to the ** who was "out of town" but when I asked to speak to leadership they refunded me the $400 for the oil change they performed even though the leak was extravagant. Brought the car to my personal mechanic... nothing wrong with the battery...oil leak was minimal at best....other issues they claimed were wrong simply were not true. I left a message for the ** who did not respond. I went online and found several individuals who have had similar experiences. I would strongly suggest this is NOT the place to service any car.
    • Review from Albert F

      1 star

      09/27/2023

      Our car was towed to Mercedes-Benz of Burlington on September 8. Was told it need a part. Never heard after one week so we called again. Finally informed us car would not be ready until the end of November. Thats 3 months for them to order a part. Seems ridiculous since they can build a car from scratch faster.We asked for A LOANER BUT WAS TOLD THEY COULD NOT PROVIDE ONE BECAUSE IT WOULD BE AN INCONVENIENCE FOR THEM (what about the customer?) I tried several times to request a loaner as we are in need of a vehicle. I was then told by the Service Manager that they don't provide loaners if they have to order a part and it was a ************* policy and he could not do anything about it (doesn't service department always order parts).I then called ************* *** Headquarters. They informed me the dealership gave me false information. It is not ******** **** policy to not allow a loaner. The representative at HQ informed me it is up to each individual dealership to decide if they want to provide a loaner, I have been a ************* owner for 20 years owning 3 ******** and the prior dealership I used to go to always provided me with a loaner (***** Motors in Haverhil, MA).They hardly ever return phone calls and as I just found out they were providing me with information that was not true. To go without a vehicle for 3 months is a sin on their part, They have not been sympathetic or understanding, Seems they only care about the money. They also told me the bill would be around $2,500. I need help regarding acquiring a loaner from this dealership Your assistance is deeply appreciated.
    • Review from Pedro A

      1 star

      05/13/2023

      This was my first experience at this *** and disappointment is the best word to describe my experience. I brought my car in for a diagnostic service that required my center console to be removed. They told me my car was ready for pick up after a few days of working on it. I did not even get a chance to leave the parking lot before I noticed none of the buttons on my center console were working. There is no excuse for this. This is a *** dealership working on a ***. A simple check before telling me it is ready to ensure everything is properly working would have avoided all of this. On top of all of that, there was no apology for making a clear mistake. It felt as if my advisor did not care a mistake was made. Just straight disappointment from this dealership.
    • Review from TIMOTHY O

      1 star

      05/12/2023

      Had an appointment with the service manager ************************I was there 15 minutes early. The girl at the desk told him I was there and he had me sitting there for over 45 minutes past our appointment. Never acknowledged me even though he looked right at me twice. I got up and left. He makes it known that his time is much more important than yours. Read a lot of bad reviews about the service ***** Time for a new service manager.
    • Review from Ad R

      1 star

      10/20/2022

      After getting jerked around for 2 weeks I was allowed to put a multi-thousand dollar downpayment on a new rare Audi waiting to be delivered from port and got a receipt with the full VIN of that specific vehicle. A week later I reached out for an update only to be told the car was sold to someone else. Why did I put a deposit down? Why were they still holding my deposit if the car was gone? Why did I have to force all of that information out of them and how long would they have held that deposit if I wasn't pinging them for updates? Extremely shady and incompetent sales/management staff. AVOID AUDI NASUA AT ALL COSTS!!!
    • Review from Don S

      1 star

      03/03/2022

      I strongly suggest that anyone looking to do business with Mini of Peabody, Peabody Motor Sports, BMW of Peabody, or Lyon-Waugh Auto Group affiliates look elsewhere for more honest, trustworthy, and ethical alternatives. While doing an online search I found an Audi I liked for sale by Mini of Peabody. I contacted them and was told by salesman *************************** there were no mechanical issues with it and that is was a great, clean car. After a little more research into Mini of Peabody (Peabody Motor Sports) reviews and seeing they were affiliated with Lyon-Waugh Auto Group I was truly assured this would be a great purchasing experience, only to have it delivered the following week with a malfunctioning tailgate. After telling ******* of the faulty tailgate and that our local Audi dealership said it would be upwards of $1500+ to fix, his response was it was working well with no issues while it was here. ******* then had Mini of Peabody Pre-Owned Manager ********************* call to address the issue. Brig also told me it worked fine with no issues while at his dealership and then offered $200 toward repairs. I explained that was unacceptable and it made me wonder if they knew of the problem all along. Brig suggested that I shouldve had a third party inspect the car before the purchase. He also said they would not pay for repairs at Audi or anywhere else, and it didnt matter that they were affiliated with Audi Nashua because our local Audi dealership would charge the heck out of them regardless. He asked what sound the tailgate was making, I explained and offered to send him a video which he accepted.Within six minutes of sending Brig and Mini of Peabody the video showing the malfunctioning tailgate he produced an internal work order showing how Mini of Peabody supposedly corrected the issue THE *** BEFORE I CONTACTED THEM! Brig called back stating per Mini of Peabody and BMW of Peabody General Manager *********************** they wouldn't cover any repairs. Buyer Beware!

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.