ComplaintsforPrettyology, LLC
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Complaint Details
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Initial Complaint
03/15/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
The 1st practitioner said she couldnt do the consultation for liability reasons because I had been to another artist for blushing who has since retired. I had told them about my previous work prior to my appotiment. She told me the owner would reach out to me to discuss my option. Its been over a week I havent heard from anyone but they still charged me for a consultation I never actually received. I was in the office for less than 5 minutes. I would like the consultation to be performed or if you are unable to do so then refund me for the service I did not receive.Customer response
03/26/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************Initial Complaint
11/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Prettyology microbladedmy eyebrows and lower lid liner three years ago and did an excellent job. It needed a touchup and I scheduled an appointment for October 11.The technician this time, existed that it would be better to do the upper lid and did that with no discussion instead of the lower.I paid $750 plus $100 tip.Since the appointment, most of the color has come off and the upper liner does not even show. I was surprised since my prior results were so good.I called to see if the services could be redone and they told me I would have to pay another $750.00.I would like a refund so that I can get the services redone elsewhere.Customer response
11/15/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.