ComplaintsforQuinns HVAC Services
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Complaint Details
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Initial Complaint
06/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On May 25, 2022 I contacted *********************, owner and operator of ***** Mechanic and HV** in *******, **. He installed a new ** system and all new ductwork for my home at ************************************************* contacted him because I had turned on my ** and there wasnt enough force in the air blowing from the vents to cool my home. I had the ** at 59 degrees and it was 80 degrees in my house with ** on.I have sever asthma and need the ** when pollen or temperatures get high. At first ***** said hed be happy to help. He gave me a day hed show up and then texted me an hour later and said he couldnt make it.He did this twice. The third time he scheduled to come out he just didnt show, that was on June 8, 2022.I was told when I purchased the system that I had a 2 year parts and labor warranty. Ive had the ductwork fixed at additional expense to me, however the air still isnt blowing hard enough in my living room and kitchen to cool my home and since the system is still under Quinns warranty no other company will touch it. I want him to come fix the problem! Ive recently learned from my town that ***** also didnt pull a permit for my job, which is required and my air return isnt up to code.***** isnt responding to me any longer and has had my Yelp review removed from his account.Can you help me get him to fix the problem?Customer response
06/22/2022
I have not heard from the business in response to my complaint.Business response
06/20/2023
Complaint number #********-E841B. This is the contact that doesnt say anything about me providing a two year part and warranty on the job. I did this job in 2020 late August, early September. My name is ********************* and my business is Quinns HVAC services.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.