ComplaintsforAffordable Roofing & Siding
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Complaint Details
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Initial Complaint
10/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The Proposal submitted by Affordable Roofing stated that when the roof was complete all excess material would be removed. The roof was put on on 9/29/23. Today is 10/9/23 the extra shingles are in my driveway still waiting removal . I have contacted ************************* 3 times in the last two weeks asking when he would remove them. He has made 3 promised dates and has failed to complete the cleanup. The pallet of shingles is in the way of access to materials I need soon .Business response
11/02/2023
I talked with the homeowner. The removal of extra materials was the responsibility of the distributor. I call them 4 times to remove the products. They ensured me they would do so within 2 days. I followed up with them and they told me they had a driver out but will be there soon. I decided to remove the material myself after another call from the homeowner. I sent him an email explaining the situation and he was satisfied with my explanation.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.