ComplaintsforIndulgence Salon

• Initial Complaint

  11/01/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received hair services at Indulgence Salon on 10/16/21 by stylist Autumn. I spent 359.50 at the salon for hair services. When I left the salon the stylist styled my curly and it looked good. It was when I arrived home my neck/scalp started to burn and itch like crazy, I immediately washed my hair and felt what kind of felt like product in my hair. Afterwards I was left with a very red, itchy, burned scalped. The next day, I styled my hair straight and saw that the haircut was awful, it was shorter in the front - longer in the back and totally uneven. I reached out to the owner who agreed to fix it the next day, the owner became sick and was unable to fix it. At that point I requested a refund for all of the service minus shampoo and conditioner I purchased, I thought she agreed and asked for my address to send a check. I received a check in the mail for $150, I reached out to ask why it was not for the full coat. The response was that I didn't complain about the color and $150 was more that generous since a haircut was only $40 and she doesn't give refunds. At that point I just asked for a itemized receipt from the point of sale system so I could see what each salon service cost - she was unable to provide that and said if I disputed the charges with my bank so would she. I am requesting a receipt for the services I was provided as well as a refund due to unsatisfactory service. Pictures of haircut and scalp/neck attached.

  Business response

  11/09/2021

  Business Response /* (1000, 5, 2021/11/02) */ I did receive a call from ******* on October 18,2021 stating that she had her hair done on Saturday the 16th, stating that when she got home her neck was irritated and needed to wash her hair, feeling that the stylist did not rinse her hair properly, and her hair cut was not good. Apologizing for the matter. I told her to come the next morning at 7:30 and I would take a look and re cut her hair. I ended up with a stomach virus that night and was up all night. I got a hold of ******* that morning and told her I had a stomach virus and was there another time I could do her hair? ******* was going out of town and needed to be taken care of. She asked for a full refund minus the cost of the products she purchased. I told her I do not give refunds when she called the first time. I told her when I saw her I would give her a gift card. When I called her in the morning, she said she didn't want a gift card she wanted a full refund. I told her I do not give refunds, but give me your address and I will refund you partial payment. I then asked her about the highlights, and she said they were fine . I gave ******* a $150.00 refund because I was unable to rectify the problem due to being sick. I spoke to the girl who did her hair who said that ******* knew her hair was uneven when she came in and just to trim it. I also feel that I did try to make ******* happy and for her to take to social media and publicly bash my salon was unfair. I admitted that there might have been a problem with her cut and irritation to her neck. I gave her a $150.00 refund for not being able to fix the cut the next day. Consumer Response /* (3000, 8, 2021/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this resolution for the reasons outlined below. - Owner agreed to a refund after she was unable to fix my haircut. The owner was aware of the scalp burn I received as well, it was communicated via phone as well as text message. I have proof of this. I have opened a dispute with my bank where I have provided all pictures and text message documentation. - When I received only a partial refund, I reached out to the owner and at that time I was told: she doesn't provide refunds, I never told her about my scalp burn, she thought $150 was sufficient and if I disputed the transaction with my bank so would would she. - The owner refused to provide a receipt from the point of sale system for services provided. Again, I have an open dispute with my bank providing pictures and documentation. To clarify, I did not bash the business on social media. I posted the same review with pictures to google, yelp, the better business bureau and Facebook. On Facebook, other previous clients began commenting and sharing the review - many outlining they had a similar experience at the salon/with the owner. The review was honest and accurate based on the events that occurred. I cannot control what other consumers comment or share regarding the salon. I would like the salon to be held accountable for poor quality of service. I would like a receipt for services provided that I had asked for so I can properly submit it to my bank. Thank you Business Response /* (4000, 10, 2021/11/04) */ On Tuesday November 3,2021 I mailed a check to ******* in the amount of $206.00 That is the $150.00 Plus $54.00 That she bought in products. I am taking full responsibility for the scalp and neck irritation and the haircut she didn't like. Consumer Response /* (2000, 13, 2021/11/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) On 11/5 I received a text message from the owner, *****, she apologized for how the situation was handled originally and let me know she had mailed me a check for the remaining refund. At this time, I have received the check and have also updated all reviews posted to accurately reflect the resolution. Thank you

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