Business ProfileforBerkshire Orthodontics

In October 2023, my daughter received a referall from her dentist for medically necessary orthodontic treatment. She recommended two orthodontists: one with ******************, and the other in **************, more than an hour drive from my home. Given the costs in time, gas, and wear/tear on my car to drive to **************, I chose to work with ******************.On March 1, 2024, ****************** saw my daughter for a consultation and recommended a course of treatment, and presented me with a contract. On or around May 23, 2024, the office provided me an updated contract substantially similar to the original, except with new dates for payment and treatment.My ***parent and I both made a number of phone calls to understand the contract terms and billing system, and how it would work with two divorced parents. I did not like the system, but in the end I understood it and decided to move forward with it anyway.On June 11, 2024, I signed the contact and paid the $750 downpayment by credit card. However when I called the office to schedule the start of treatment, they refused to do so. As of June 14, 2024, they continue to refuse to honor the contract, which they had placed in front of me since March. As reason for material breach, they cited events that happened BEFORE the March 1st appointment. That is hard to understand, would they not have refused to schedule for March 1st to begin with, and thus not presented me with any contract? They refused reasonable offers to resolve this case, including (a) full payment upfront; and (b) deal with my ***parent instead of me as the financially responsible parent.The refusal to treat has serious consequences for my daughter, age 16 and half, whose medically necessary orthodontic treatment has already been delayed many months. It also imposes additional costs on me in terms of time, gas and money to seek an alternative orthodontist further from my home. They are discriminating based on our marital status.