ComplaintsforThe Outlet @ Pine Cone Hill
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Complaint Details
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Initial Complaint
01/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My order number is ********. We spent $1000.12 on these panels however they do not hold up well. We washed them before hanging them and they came out wrinkled, fuzzy, they also shedded tremendously. We did everything according to care tag (cold washed, warm ironed however they are impossible to iron, they are pleated basically) we contacted the company, someone named ******* promised to give us a solution then stopped responding to our emails. We are requesting a refund because these panels are pleated after a wash, cannot be hung.Business response
02/01/2022
Consumer Response /* (3000, 9, 2022/01/18) */ Consumer indicated they have heard from the company, but the issue has not been resolved. Comments follow below: All the panels were received back by them but no refund given. Business Response /* (4000, 11, 2022/01/18) */ The customer was refunded in full for $1000.12 on 1/6/22.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.