ComplaintsforShire City Herbals
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/02/2022
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
Shire City Herbals took in orders then shut their business down.They never shipped my order.They haven't responded to my many, many phone calls, messages or emails. They keep sending an automatic email saying the same thing every time I email, that they will ship orders in a few days.Please help me get a refund. I paid $224.00 They most likely scammed hundreds or thousands of other customers too then shut their business down, taking all the money with them.Initial Complaint
08/19/2022
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
I had a recurring subscription with their product, Fire Cider. I canceled it on July 26 but they had already billed me on July 25 for $18.39 on Order *****. I have emailed them several times and even sent chats to ask for a refund and only get responses saying that they will get back to me ASAP. I sent another email last night but this time they say they are closing after 10 years. I'm scared I'll never get a refund now. I finally found a phone number and called but got the usual leave a message. So I did. I think they are avoiding giving a refund. Please help.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
15 Commercial St
Pittsfield, MA 01201
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.