ComplaintsforAll Ways Moving, Inc.

• Initial Complaint

  08/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We contracted with All-Ways Moving and Storage on or about July of 2020 to move and store the contents of our home while our new home was being constructed. When our home was finished, we contacted All-Ways Moving and Storage to schedule delivery. On May 17, 2022 delivery of our furniture and other contents being stored was attempted. We were advised by the delivery employees, prior to opening the truck, that much of our furniture was damaged while being stored. They advised me that the owners of the company were notified, and yet, we were not contacted prior to delivery. As they removed the furniture from the truck, we noticed how badly our furniture was damaged. There were nicks, scratches, mold, water damage and breakage, etc. At this point we insisted that the owner of the company come to our home to witness the extent of the damage. Several pieces and boxes were put into our house prior to his arrival. The movers noticed the extent of the mold on the mattresses and other furniture and advised us not to put them into our home, for fear of our health. However, many boxes and bigger pieces of furniture were already brought into the home. The owner said to leave those pieces in the home and he stopped further deliveries. Our brand new home had to be mold remediated, at our expense. Since that time, we have had no response from their insurance company, other than indicating that its under investigation. Although the owners of the company said that they would take care of the situation, they certainly have not. Our furniture has not been refinished, nor have we been reimbursed for the new mattresses we had to purchase. Most of the furniture remains in their storage unit. We have pictures showing that it was not temperature controlled, which we were assured it was. We desperately need the assistance of the BBB.

  Business response

  08/27/2022

  While we are very sympathic and apologetic to this customer, we have assisted in every way possible.  The customer signed all contracts, waived insurance, packed their own items, and stored in non-climated controlled, standard storage. 

  Additionally, we have spent 3-times our legal liability to help clean, deliver and work with the customer on getting this situation rectified. 

  We have continously asked this customer to reach out to their own insurance, as selected in their storage contracts.  (Signed documents can be provided upon request.)

  Some of their items are still at our facility and we continue to try and work with them...

  Sincerely,

  ***** & ***,

  Owners of All-Ways

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