Business ProfileforHatch Asphalt Management

I hired and gave down payments to Hatch in June 2021 to repair the apron outside my garage doors and provide a sealcoat. They did not show up until July 2022, made a large Berm in front of garage doors as their truck had a broken hitch and they did not bring their infrared machine which was the service i paid for.. I called and the salesman came out, said it was junk, and they quoted me for a new project removing a large area of old driveway where i would have a nice seam, and the balance would be sealcoated resulting in added cost to the job. They came September 2022 and did a terrible job. Not only is the seam wavy but had a 1/2"-3/4" step in areas. They also sealcoated the large new asphalt area 3 weeks after paving where the new asphalt is not properly cured, and almost 1 year later is still scuffing and sinking in. Hatch came back this spring and attempted to fix the seam per the attached pictures. This quality of work is terrible and is not a nice stone dust filled seam like out on town property where they did work, but looks like a trench was dug in my driveway. I am at the point where the salesman and office staff are constantly telling me they will call me back same day to discuss the seam and the sealcoat they still owe me, and they are now refusing to return calls or complete the work i have already paid them for last year. I am at a loss here with no return calls where i need to contact another company to come fix their work and take to small claims. bottom line is I hired Hatch 3 seasons ago and they will NOT schedule me to fix their errors. i asked last fall if payment can be delayed until complete and the billing person said no, so to not impact my credit score i paid the full bill.