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Find a Location

Cool Comfort Services has 1 locations, listed below.

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    Business ProfileforCool Comfort Services

    Heating and Air Conditioning

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    48 Henry Dr, Plymouth, MA 02360-1582
    BBB File Opened:
    6/14/2022
    Years in Business:
    2
    Business Started:
    7/29/2021
    Type of Entity:
    Sole Proprietorship
    Number of Employees:
    1
    Business Management
    • Mr. Stephen Lloyd, Owner
    Contact Information

    Principal

    • Mr. Stephen Lloyd, Owner

    Customer Contact

    • Mr. Stephen Lloyd, Owner
    Additional Contact Information

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/14/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    I Hired Cool Comfort Services, *************************, to replace a heat pump and sent him a check for $5500 which he cashed on March 10 2022. I didn't hear from him so I called him 7 weeks later - he then set up appointment for the next Wednesday but never showed, answered phone calls or texts...at all. He did answer a phone call from my boss (he did not know his number) who I borrowed money from and said that he would come the following week to install the new heat pump...same thing...never showed ...answered calls or texts. I put in very bad reviews and I got an email from ******* saying to please take down bad reviews (which I did) and he would come June 10th for Installation....again no show...no response to emails, texts or phone calls. It is now June 14th 2022 and still no response from ************************* of Cool Comfort Services in ******** **. I have sent texts and phone calls requesting installation or my money back to no avail. I am 71 years old soon and he has taken my $5500 and left me with no heat or air conditioning. I have just been waiting and waiting since our first contact on February 22 2022. It has been very overwhelming, nerve racking, depressing and scary waiting for contact and the thought that I may have been scammed out of that much borrowed money.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

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