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ComplaintsforThe Pilgrim House, LLC
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Complaint Details
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Initial Complaint
12/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We booked a room at the Pilgrim House for the night of Nov 23rd utilizing Trivago. Under the "Property Description" it says that they feature a "seasonal continental breakfast" and that guests have "access to an espresso machine 24 hours a day in the main dining room" Much to our dismay, neither of these promises were available. We only picked this hotel because we were led to believe that a breakfast would be included in the price of the room. Upon waking up at 7 am, since there was no breakfast, we thought that we would use the Keurig machine which was in the room, however, there were no cups. We called the person in charge, ******, who informed us that he would bring us some cups at 9am, a 2 hour wait! So my girlfriend walked across town to a coffee shop, waited on line, & walked back with our beverages, all of which took another hour of our time. We were then called on the phone by ****** who informed us that now since we have not checked out on time, which was 10 am, we will be charged a $50.00 late check out fee. This is very unfair to charge extra money when the business initially did not provide us with what it had committed to in the property description. This is Misleading Advertisement ! As of yet, the Pilgrim House has not tried to resolve the problem. The cost of the room was $136.35 plus the extra $50.00 for late fee = $186.35 total. Confirmation #********** PIN #**** on Booking.com. False advertising is unacceptable! A consumer should receive what they are promised!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.