Business ProfileforStop & Shop Supermarket Company

I could not reach management when I was in the store. The manager's name was ******** and they called her to the customer service desk at least twice. She was "too busy unloading trucks" to respond to the request. **** interacted with me and was frustrated that I would not accept his reasoning related to a purchase that I was attempting to make in which the advertised price was the not the price that was ringing at the register. This was approx. 5:30 pm on Sunday June 23rd 2024 at ******************************************. **** walked off several times, shrugged his shoulders and when asked for appropriate resolution to my concern, said " I don't know what to tell you." I asked if I could speak with the manager and he said "you'll have to wait until she is finished with the truck. I asked how long that could be, in order to manage my expectations and make an informed decision. Flippantly he shrugged and sped off in the other direction, turned hi back to me and said " I don't know!" I asked if it would be an hour, half hour - could he give me a time frame. Annoyed he responded similarly. He did not care to listen or address my concern. Based on the leader ********'s actions, it's clear she did not care either. I am shocked at the way this matter was handled. Other than *****, the cashier who attempted to help me, I can see that customer service, basic respect and polite communication is utterly lacking. I found **** to be dismissive, flippant and rude. Upper leadership needs to address the way this store is managed and the team that is within it. Furthermore, pricing needs to be reviewed. If the item is presented in store and online as $18.99 it needs to be sold for that price. **** was insulting, insinuating that I was looking at the wrong store location website & tried to get rid of me when I showed him that the discount applied to the ************* location and dismissively said I need to check the website for the rebate - all lies and falsehoods to get me to leave him alone.