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Find a Location

Massage Envy has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Massage Envy

      70 Quincy Ave Quincy, MA 02169-6714

    • Massage Envy

      830 Providence Hwy Dedham, MA 02026-6810

    • Massage Envy

      10 Washington St Norwell, MA 02061-1749

    • Massage Envy

      1309 Belmont St Brockton, MA 02301

    • Massage Envy

      400 Franklin St Braintree, MA 02184-5534

    Business ProfileforMassage Envy

    Massage Therapist
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Massage Envy of Dedham provides therapeutic massage services.

    Business Details

    This is a multi-location business.

    Find a Location

    Massage Envy has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Massage Envy

        70 Quincy Ave Quincy, MA 02169-6714

      • Massage Envy

        830 Providence Hwy Dedham, MA 02026-6810

      • Massage Envy

        10 Washington St Norwell, MA 02061-1749

      • Massage Envy

        1309 Belmont St Brockton, MA 02301

      • Massage Envy

        400 Franklin St Braintree, MA 02184-5534

      Location of This Business
      70 Quincy Ave, Quincy, MA 02169-6714
      BBB File Opened:
      8/6/2008
      Years in Business:
      18
      Business Started:
      8/15/2006
      Business Started Locally:
      11/15/2006
      Business Incorporated:
      11/15/2006
      Type of Entity:
      Corporation
      Number of Employees:
      25
      Alternate Business Name
      • Good Life Holdings, Inc
      Business Management
      • Mr. Richard Silva, President
      • Ms. Jane Tomeo, Treasurer
      • Ms. Kayla White, General Manager
      Contact Information

      Principal

      • Mr. Richard Silva, President

      Customer Contact

      • Mr. Richard Silva, President
      • Ms. Kayla White, General Manager
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/06/2023

      Complaint Type:
      Billing Issues
      Status:
      Answered
      My name is ********************* on October 28 2023 I went to Massage Envy ********/Easton location. ****** Signed me up for the membership. At the time I asked her if I had to pay for the services I received which was a 90 minute massage. ***************** no because it was part of the promotion and I didnt have to pay anything. I asked her three different times and the answer was No.When I looked at my bank statement I was charged $38 on October 30. Massage envy went into my account with out my knowledge or consent and charged me $38. I called on November 1 2023 and spoke to ****** about my concerns and I was told she was going to let the manager ***** know the issue that occurred and that I would be refunded back the $38. I asked her to please have the manager call me. I called again today Nov 2 2023 and spoke with ****** asking her to please have the manager contact me because I still didnt receive a phone call.********************* **********
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Meave O

      1 star

      05/31/2024

      Massage Envy does or has done the following:-offers too few appointments for the member base so it is hard to get an appointment and then monthly credits pile up -cancels appointments frequently and often with little notice -has ****** restrictive rules about cancelling membership -closes offices and making alternatives very inconvenient -somehow repeatedly has technical issues that mean transfers of credits, account status changes, etc. dont get processed and there is no paper trail to prove it

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

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