Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed a deposit on a new vehicle purchase, wasnt able to complete a deal and dealership is refusing to process refund of deposit.

  Business Response

  Date: 12/09/2024

  We don't have a customer by that name that recently made a deal with us. Could it be in a different name?  Are you sure you left a deposit at McGee Chevrolet in *******, *************? 

  -***** *********

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2016 **** F-150 XLT on march 8th, 2024. April 9, 2024, the drive shaft splits in two while driving the vehicle. Vehicle was towed back to McGee ****** and kept for more than 2 weeks awaiting a new drive shaft.I get the truck back on April 23, 2024, and notice a vibration over 45 mph. Thats when I make an appointment at ******** tire for Saturday, May 25, 2024 to have the vibration issue diagnosed.About 2 hours after dropping my truck off, I receive a call asking me where I bought the truck, and how long Ive had it. Come to find out that based of their collective years experience, they were dumbfounded as to how the truck made it off the lot with an inspection sticker. They rattled off several key components that were either partially failed, or completely failed (for instance the front right strut was completely blown out) and a thermostat housing that was leaking antifreeze (which the ** of McGee had said they had fixed) which was causing the engine temperature to fluctuate at times. This cost me around $4,000 in parts and labor, not to mention the revenue I lost. I am a landscaper and use my truck for estimating and pulling a small trailer/mower. I attempted to speak to the **, and he began to become agitated and said he had other sales to make. His only offer was to put me in a brand new truck. I declined and mentioned that being blatantly lied wasnt the best business practice. I am a veteran of the ***********************. I have never been treated with more disrespect than I was that day. What they did, isnt right, and I know for a fact I am not the only customer that has been ripped off lately.

• Initial Complaint

  Date:07/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my vehicle April 27th, 2024. The vehicle didnt come with a remote starter, so they said we could add it for around 15 dollars more a month. We agreed and said we wanted to do it there so it would be covered under warranty. We were lead to believe we were getting a factory remote starter. When the company came to install it, we found out it was an after market product. We approached the sales associate, *****, and he apologized and said they installed the wrong one. This was once again a misleading statement since it wasnt the wrong one. They just came out to show me how to use my key fob to start the car. We tried addressing this with the manager, *****. I wanted to know how much I paid for this after market starter Bcs it wasnt itemized on my receipt. He told me around 500 and couldnt give me an exact answer. Ive been going back and forth with the sales manager *********************. He confirmed I paid 1000. He agreed to remove the viper starter and install a ***** starter. That was completed but when I got my receipt, it confirms my suspicion that they OVERCHARGED me. The receipt shows it only costs 600 to install this. *** asked multiple times for my 1000 dollars back that I put down and my requests are being ignored. I definitely should receive the difference back from what they charged me and the actual cost of installation. The management at this place has not been addressing my concerns in a professional manner.

  Customer Answer

  Date: 08/07/2024

  I have not heard from the business in response to my complaint.   They have not attempted to contact me directly.

  Business Response

  Date: 08/08/2024

  It was NEVER said that it was going to be a factory remote starter. The first complaint was that it had a separate fob for the starter and it was not an all in one fob. The all in one fob is what we always use. This is why ***** said that the wrong one was used. We got that fixed. Then the customer came back in saying that she wanted a factory starter. We NEVER ever said that we were using a factory starter, but to satisfy the customer we sent the installation company to her house to uninstall the remote starter for her. We then installed a factory remote starter into her vehicle for her. Customer still not happy.... As far as management not having contact with this customer that is not true and I have the email tread to prove that. We have done everything that we could to make this customer happy. 

  Customer Answer

  Date: 08/12/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  We were led to believe that we were getting a factory remote started on the 2024 Equinox.  We were told we could add it to my vehicle for about ***** dollars more a month on my monthly payment.  We agreed and told ***** we would do it there so it would be covered under the ***** Warranty.  My husband went back to speak to ***** after the initial installation of the aftermarket starter.   During this interaction, he told ***** we thought we were getting the factory starer. ***** spoke to his manager and then came back out and told my husband "sorry, they installed the wrong one."  I also have this in text message from *****. He apologized and said the wrong starter was installed.  however, that was not the case.  It wasn't the wrong starter, as they have clearly indicated in their response.    After micorp came out to show me how to use my factory key fob, I messaged ***** to tell him my concerns. It was at that time I also started requesting an itemized receipt since the receipt did not show how much I paid for the vehicle and how much I paid for the starter.  ***** then told me that we didn't pay for it and it was part of the deal.  which is not an accurate statement.  When we went back in to speak to a manager, ***** was not able to give us a definitive itemized received.   He said it was probably around 500.  It was at that time when i got the sales managers email and we began communicating via email.  I have been communicating with them, but no one seems to be addressing the fact that i was over charged and mislead completely in this entire interaction.  No one said it wasn't going to be factory starter until I started confirming things in writing.   I asked several times for my $1000 back since that was what you charged me for the remote starter. I agreed to the factory starter so I could be over and done with this. However, once I got the receipt, I realized that if I was to go on my own and have this installed, it would have only been around 600 dollars at McGee. 

  I also have all the text messages and emails saved.  There has been communication, yes. However, it has been misleading and incomplete in many cases. 

  I would like my $1000 back for all the inconvenience caused from this. If that is not possible, I would like the difference back from the *************************************************************** after the ***** remote starter was installed.

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:05/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with their employee ********* on four occasions about purchasing a vehicle. I explained my situation Im looking for a company that can get me an approval without a co-signer she explained they work with all credit types she informed me to fill out the credit application online which I did. She called me back and said your approved when can you come in I said seriously, I explained *** been trying at other dealerships and they wasnt able to get me approved, ********* said oh we work with many banks I spoke with my general manager and he told me youre approved with no co-signer. I said perfect are you sure its not a pre-qualification ********* said no my general manager checked come on down. I let one weeks pass and on May 10, 2024 I received a call from ********* saying hello **** when can you come in telling me your all set your approval is waiting I went over my situation again I have poor/bad credit and already have two outstanding loans currently then I asked are you sure ********* yes **** my general manager said you are approved. I explain to ********* the first time we spoke I live 1 hr and 40min one way I didnt want to take that drive if your unable to help me. On May 11,2024 at 1:45pm I arrived at their dealership the salesman are outside waiting for customer one asked can I help you I said yes Im here to see ********* he go and get her however she doesnt come out so the salesman says I can help you ********* is just the online person and the appointment scheduler, so I said ok ********* explain you guys can get anyone approved and she said I was approved already he gave me the application to fill I filled it out waited 2 hours for the salesman to informed me theres nothing they could do for me because I needed a co-signer. Im seeking gas money round trip and the two hours I wasted in their dealership because their employee ********* is lying to people to get them down to the dealership thats not ok. I also want the salesman who help me receive some form of compensation on lost commission had his co worker ********* told the truth to me I would not have drove over 3 hours to the dealership and the salesman mightve had a customer who didnt have poor/bad credit or two outstanding car loans already. This is extremely frustrating and poor service. Its not ok to deceive people. There needs to be a different approach to get people into this dealership. My time is worth something.

  Business Response

  Date: 05/13/2024

  Thank you for your input on this. Unfortunately we never make a decision that a person is approved or not approved as we are not the bank. We have seen people with marginal credit not get an approval and we have seen a person with terrible credit get approved. We do not discriminate on credit here and we in fact did get you approved but you needed more money down to meet the approval criteria with the bank. I am sorry that you feel like you were mislead but imagine telling ********* that you have bad credit and her saying that you would not be approved without really knowing from the bank? If you can get a co signer or more money down to fit the approval then the car is yours.

  Customer Answer

  Date: 05/13/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:01/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/30/2023 I arranged an appointment to look at and purchase a vehicle from McGee Chevrolet in *******, **. The advertised price of the vehicle was $41,250. At the dealership I contacted the internet sales manager, ***************************, she handed me off to a salesman named *****. We examined the vehicle and test drove it; I was happy with the vehicle's condition and performance. We returned to the dealership and began what I assumed were the formalities of establishing my current vehicle's trade in value and the creation of a finance package. During these negotiations, *****, and his direct sales manager, suggested the deal would proceed more smoothly if I were to put $2476.00 forward in cash for taxes and fees. I gave ***** a credit card for this purpose. Paperwork was drawn up and I signed, shook hands with ***** and left the dealership with the intention of returning after the weekend to pick up the vehicle. I will reiterate here that ALL negotiations had been conducted based upon the advertised price of the vehicle of $41,250.00 Upon arriving home I realized that I had been given no paperwork...by mistake or design, I can't say. I reached out to ***** by phone requesting copies be emailed me. He assured me they would be sent asap, but that the finance manager was, "all backed up.' Ultimately, I reached out to ***** twice more, then to ***************************, by phone and email, who also assured me that paperwork was on the way. Finally, the following evening, I got a third sales associate on the phone and was told that, despite not being allowed to, she would break protocol and send me a photo of the purchase and sales agreement. The purchase and sales agreement showed that the dealership had listed the sales price for the vehicle at $4000.00 more than the advertised price and the $2476.00 as a down payment, not for taxes and fees. I alerted *************************** in writing that I was cancelling the contract. I would like and believe I am *********** a refund.

  Business Response

  Date: 01/18/2024

  This customer came in and purchased the truck for the online price as listed. He then asked for new tires to be added to the vehicle even though the tires passed inspection without a problem. We told the customer that we would give him new tires at our cost. He agreed. The customer then agreed to have the vehicle GM certified. This is the addition to the cost that he is seeing. My name is ********************* and I am the General Manager here at McGee. I sent the customer an email and never received any response back. I went ahead and cancelled the deal for him but still have not heard anything back from him. We will absolutely refund his deposit in the amount of $2476 but we need his credit card to do so. Please have the customer contact us so that we can get his credit card info and refund his money. Thank you.

• Initial Complaint

  Date:12/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  McGee has coerced me into signing a lease at ***** over MSRP along with adding 830$ of my previous lease onto the contract which they originally stated they were going to completely pay off. My husband called McGee on 11/17 if a certain vehicle was available that was advertised on their website a '20 or '21 white ******** with tan interior priced between $30,000-31,000. McGee said it was in stock to go in. We went to McGee for the car on 11/18. I initially asked the dealer, ****, if he could give us a price if we were to buyout our original lease, a '21 ***** Equinox, and was told it would be over our original monthly payment. I then asked about the used traverse if we could see it and he instantly explained that it would be too expensive and out of our price range. He refused to show us any traverse or a bigger vehicle than an equinox as we wanted third-row seating. He then explained that he could not give us a price without running our credit score, so we let him and he came back with unasked-for information. I asked numerous times what my credit score was and he never gave me an answer. I even asked the finance manager, *******, what my score was and again I did not receive an answer. I was told by ******* that if I have my husband co-sign with me I will get "free" coverage included with a total monthly price of $679. But if my husband does not co-sign, my payment will be $659 and he will charge me $20 extra a month for the coverage. How does my payment decrease if my husband co-signs? I could not see what I was signing as I had to "take their word" because I signed on a small black box. It was an e-sign and the finance manager explained he did not know how to work it. He knew he was doing wrong by withholding information from me. After handing me the signed contract I noticed the total lease price signed for was $38,203.89 which is at least $7,000 OVER the ******** vehicle they advertised online. They ignore my phone calls and will not let me speak to the ***

  Customer Answer

  Date: 12/18/2023

  I have not heard from the business in response to my complaint. They continue to ignore me. It has been 1 month.

  Business Response

  Date: 01/01/2024

  On the day *************** and her husband came in to the dealership there were a few scenarios considered and at some point in their visit they decided on working a lease deal on a **** ***** Trailblazer RS. They liked the vehicle enough to move forward provided the numbers were agreeable. Now a few things that are important to note about this deal. One is the price the lease was based off of was in fact $35,390. The original MSRP on the vehicle is $30,390. We have clearly posted on all window stickers of **** Trailblazers (as well as other ***** models) a Vehicle Addendum Sticker this is very common in the car industry on vehicles that are really hard to get. High demand low supply vehicles. The vehicle the Monte ****** leased also had on of these addendum stickers on the window. Now when leases are discussed and negotiated, they are always worked in terms of payment, and length of lease term, along with any money and or trade down. Not from a sale price perspective. So there was nothing sneaky or shady done here. The vehicle they used for a trade in was also a leased vehicle so they were already pretty familiar with how leasing works. The 2021 Equinox they traded in had a buyout amount owed of $19,797. The traded in value that was given was $18,976.11 so yes there was $820.89 rolled into the new lease deal. At no time were they ever told that we were taking in the Equinox and paying it off completely. Therefore the $820.89 had to be rolled in to the new lease deal. We actually gave *************** top dollar as far as a trade in number is concerned. Also, *************** was never prevented from speaking with me, the General Manager. I was never told she wanted to speak with me. Also I fully and completely reject the idea that Mr. and *************** was pressured into a deal with us. Everyone has a budget and i understand that, but if the vehicle was out of their comfort zone financially, then they shouldn't have proceeded with a deal that day. Instead they signed the deal with the sales person, then went into the *********************** and signed all the final documents and contracts and walked out to their new car that they said yes to and even hugged their sales person, **** because the were obviously excited.(we have that on camera if you would like to see that footage) That does not sound to me like a person that was in opposed to the deal. My official position is that we honestly did nothing wrong. The next day Mr. and *************** called up and spoke to one of my managers, ***** at length and he instructed them that they took delivery of the vehicle already. There is no cooling off period or return policy as we do not take vehicles back. Especially where we didn't do anything wrong. To be honest, it just sounds like buyers remorse to me.

• Initial Complaint

  Date:09/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thank you for reviewing my complaint, that on 9-27-23 I visited McGee Chevrolet in *******, ** to speak to with the ** about a vehicle I purchased from them on 7-31-21 for $24,781.13. The vehicle, a 2018 ***** Malibu VIN# ***************** was sold to me as used. At no time was I aware, or did they make me aware, that said vehicle has been deemed a total loss by insurance in the past. I recently tried to trade in the car but was told it was worth just $3,000 to $5,000 because it was documented as a total loss on the Experian AutoCheck Report (attached). I still owe around $15,000. on the car through *********** auto financing. I asked for the dealership to buy the car back from me, as it was clearly sold to me under false or fraudulent conditions. They are refusing to do so. I am seeking for them to simply pay *********** what is owed on the car and take it back.

  Business Response

  Date: 09/25/2023

  This vehicle was sold with a clean and clear title from the dealership(we have a copy). The car fax and auto check now shows that it has a branded title. The customer brought this to the dealer. The dealer pulled a copy of the title from when we sold the vehicle to the customer and the title was clean. We then called and looked up the current title on Massgov.com which is the *************'s site to check the current status of a vehicles title and once again it shows a clean title on the car. We then went on ************** warranty website. If a car has a bad title the car will not qualify for a ************** warranty. Once again clean title. We did not offer this customer 3k for his car. That was at a different auto dealer. In fact we told this customer that we would give him more than that if he traded in his car with us. He declined. This customers car is not worth anywhere close to what he owes on it. The customer put very high miles on his car and owes much more than his payoff amount.  We will gladly help this customer out as we have told him that we will, but in any event his vehicle is not worth what he owes. We will trade it for the right money knowing that the title is not branded. Carfax reports to auto check and sometimes they too make mistakes. We are siding with the state of ************* and all of there sites show the title as clean. 

  Customer Answer

  Date: 09/25/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first viewed the truck, the McGee salesman informed me that the truck was not eligible to be test driven due to open recalls. When I asked about the recall the McGee salesman told me he was unsure what the recall was for but due to safety concerns we were unable to test drive the truck at this time. He informed me the recall would be handled. While reviewing the purchase and sales agreement and before financing was completed a check engine light was discovered. I was told the check engine light was directly related to the recall previously mentioned and would be handled and was not a concern. I voiced my concerns and asked for more time but was told the deal would not be valid if it wasn't signed today. In fear of losing out on a good deal I was pressured into signing the documents. The following day I found myself uncomfortable about not having more information on the recall and check engine light and not having test driven the truck. I called for more information and was told the check engine light was still related to the open recall. At this point I did not feel that I was given enough information and wanted to back out of the purchase and was told that was not an option. I went to McGee to resolve the issue in person, was there for about an hour and was told they would not let me back out. They were rude and unprofessional, I asked to speak to the General Manager and was denied and told the Sales Manager has all authority. On the third day I was told the check engine light was due to the transmission control module, which only reenforces me not wanting the truck. They are still refusing to let me out of the purchase. I contacted ***** Corporate and learned the vehicle should not have been offered to the public until all recalls were fixed.

  Business Response

  Date: 02/04/2023

  This is the furthest thing from the truth. This customer came in and purchased a truck that he picked out. When he looked at the truck there was a check engine light on and he was fully aware of this as the salesperson told him that he could not test drive the truck until the recall was fixed. This customer stated that it was nearly a new truck and that he did not have to test drive it. He made a deal and it was not do to us pressuring him to do so. He made a deal on a 2022 Silverado with only ***** miles that he got for roughly $12,000 below what a new one would go for. It was a great deal. The truck had 2 small dings on the fender smaller than a dime that we told him we would fix for him. So now at this point the customer knows that the truck that he is buying has a check engine light on due to a recall that was a module that was on order and he is aware that we are fixing 2 small dings for him. Knowing all of this, he proceeded with the deal. He went into the finance office and signed all of the legal documents to consolidate the deal. The title was signed over to him & the deal was electronically funded. In the state of ************* there is no cooling off period, or right to recission due to the reasons that were just stated. The following afternoon, the customer calls us and tells us that he changed his mind because the truck has a recall. He was told at that point that it was too late and that he could not cancel at this point as we were already funded on the deal from the bank and we paid his trade in off already. We explained everything to him and even though he did not like what he was being told our managers were still very nice to him and never rude to him. When my manager asked him over the phone how could he say that anyone here was rude to him he did not have anything to say. The truck that this customer purchased is now ready to be picked up. The recall module has been rectified and there are absolutely no issues with this truck. Its pretty much a new truck and he got an outstanding deal on it. With the deal that this customer got and the treatment that this customer recieved, he should be a happy customer, but of course now ******************** is the bad guy to this customer when all that we did was provide this customer with a great deal and great service right up until the customer had a change of heart. All the while the customer had his change of heart after everything was finalized with the bank and it was too late to cancel on our end. Note that this vehicle was not test driven or delivered with any recalls or issues.  The vehicle is registered and ready to be picked up. We just wish that the customer was a happy customer as he should be. He got a very nice truck and a great deal and dealt with both our nicest and seasoned sales person ***** and a General Sales Manager ***** that has been with the company for 15+ years. He was treated with respect as he will continue to be here at McGee. We also gave this customer 2 years of FREE scheduled maintenance as our vehicles are all "McGee" certified and come with that. We hope to continue to provide great service for this customer moving forward into the future and hope that there are not any hard feelings with him as there are not any with us. Here at McGee we strive for great customer service and are always working on getting better. In this matter, it was too late for us to do what the customer wanted to do as everything with the bank is done electronically. This is the number one reason that " there is no right to recission or cooling off period in the state of *************". We can assure you that ************* did not put this law in place to hurt or s**** customers. It was put in place for the reasons that we just described.    

   

• Initial Complaint

  Date:01/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/2/23 I purchased a new 2022 Equinox from McGee Chevrolet in *******, **. The cost was ********* (included sales tax, registration, and title). 1/7 I called service to report an issue with the car. When driving I get a thumping, humming sound and changes in cabin pressure. I was scheduled 9am on 1/14. 1/8 I talked to ***************************** in Sales about my concern. I was told that they could work something out and find me a car to trade with the same value of the sales price if cant fix. 1/10 I got a text my registration was ready and will add state inspection to my service apt. 1/14 I went on a road test with ***********************. He could feel the change and hear the sound. He said it had to do with the car shifting gears too quickly. It is in 5th gear really early and creates an harmonic imbalance. He said it was the fourth equinox in the past few weeks with the same issue. There is no permanent fix from GM. He could temporarily fix, but it will return in 3-4 days. When I arrived back at the dealership he explained this to my father-in-law and then *************************** in service came out to confirm the issue with us. I went into sales to talk about a trade. I went on their website and screen shot a few vehicles. After the test drives, the car I was interested in *********************** said was more than what I spent on the Equinox. I went back on the website and the price was changed with a $5000 increase. I confronted dealership and requested to speak with the general manager and denied. After being there for 4 hours we left with no resolution. They did not fix the car or do the the state inspection sticker. 1/17 I called McGee and requested service report from 1/14 and registration and need apt for inspection. 1/18 went to pick up report/registration and it wasn't there/missing/requested again. 1/20 received service report with changed info, registration, and inspection papers (which they did not do). I tried reaching out to the owners with no response. More to disclose but not enough room.

  Business Response

  Date: 01/23/2023

  This customer purchased a brand new Equinox. She came in and test drove the vehicle. After test driving the brand new vehicle, she purchased it. She came in a week later saying that she is hearing a hum at certain speeds and that she has an inner ear problem which the hum is bothering. We looked up the vehicle and there are no service bulletins from ************** saying that the vehicle has any problems. She came in and test drove the vehicle with the Service Manager. At certain speeds if he really paid attention he could also hear a slight humming sound but verified that all Equinox's do that and its the normal function of the vehicle but was not a problem with the vehicle. When the customer came in and asked to speak with the General Manager he was not in the building. Although the customers partner apparently did not believe that as he proceeded to scream the General Managers name out at the top of his lungs making a scene with a full showroom of customers. The General Manager was called and he remotely structured a deal for the customer over the phone on a preowned vehicle that she had picked out, absorbing most of any loss that the customer would have been taking from trading in her new equinox so early. This did not satisfy the customer. First thing monday morning the General Manager emailed the customer and was told by the customer that she wanted the dealer to take her car back a week later and eat the entire loss even though the vehicle does not have anything wrong with it but more so because she the customer has an inner ear issue and the normal sound that the vehicle that she test drove and purchased was bothering her inner ear problem. She was told that at this point where the vehicle has been registered and driven it is now deemed a used vehicle and cannot be resold as a new vehicle and that taking it back was not an option. We gave her a great deal on the more expensive model pre owned vehicle that she picked absorbing the majority of her negetive equity and her sales tax. She declined the deal and declined the help. This hum that she is hearing is a normal sound that the equinox makes and the vehicle does not have anything wrong with it. 

  Customer Answer

  Date: 01/23/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a certified pre-owned car from McGee Chevrolet on 7/31/2022 they gave us a clean Carfax with no accidents reported we drove home the gas cap door fell off it was glued on started looking at the driver side of the car noticing some Marks here and there and some painters and tape showing that the car had been repainted taking deeper I can see now and I have taken to a body shop that the rear quarter panel has been cut out and replaced the front fender has also been replaced and I can see some welding on the inner structure of the body has been performed in the whole driver side has been repainted over we just want our money back in our car we traded in they are not allowing us to do so this is less than 24 hours we need help quick

  Business Response

  Date: 08/04/2022

  The customer asked us for a vehicle report. We use Auto Check which is usually more detailed than Carfax. The Auto Check scored the vehicle perfect without any accidents. The customer went home and ran a Carfax. The Carfax says the car had an accident (MINOR DAMAGE). The customer also chose to certify the vehicle which ************** will only certify a clean car. The vehicle was able to be certified no problem. The customer came in saying that we lied to them and was yelling and swearing at management, even though they had the copy of the Auto check report that we had run for them. In the state of *************  an auto dealer CAN sell a vehicle  with an accident on the Carfax or Auto Check with or without disclosing it to the customer unless the title is branded which at that point the banks would not allow the dealer to put a loan on the vehicle. The vehicle that this customer bought is a great vehicle whether it had (MINOR DAMAGE) or not at some point in time. The vehicle is in great condition and cannot just be returned. We buy thousands of vehicles whether it be from customers or from the auction. If the vehicle had been in a prior accident we could not return it either. Especially for (MINOR DAMAGE). We are sorry that this is such a huge deal to this customer but they purchased a beautiful pre owned vehicle that is in great shape and as safe as it could ever be.