ComplaintsforMcGee Chevrolet, Inc.

• Initial Complaint

  05/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I spoke with their employee ********* on four occasions about purchasing a vehicle. I explained my situation Im looking for a company that can get me an approval without a co-signer she explained they work with all credit types she informed me to fill out the credit application online which I did. She called me back and said your approved when can you come in I said seriously, I explained *** been trying at other dealerships and they wasnt able to get me approved, ********* said oh we work with many banks I spoke with my general manager and he told me youre approved with no co-signer. I said perfect are you sure its not a pre-qualification ********* said no my general manager checked come on down. I let one weeks pass and on May 10, 2024 I received a call from ********* saying hello **** when can you come in telling me your all set your approval is waiting I went over my situation again I have poor/bad credit and already have two outstanding loans currently then I asked are you sure ********* yes **** my general manager said you are approved. I explain to ********* the first time we spoke I live 1 hr and 40min one way I didnt want to take that drive if your unable to help me. On May 11,2024 at 1:45pm I arrived at their dealership the salesman are outside waiting for customer one asked can I help you I said yes Im here to see ********* he go and get her however she doesnt come out so the salesman says I can help you ********* is just the online person and the appointment scheduler, so I said ok ********* explain you guys can get anyone approved and she said I was approved already he gave me the application to fill I filled it out waited 2 hours for the salesman to informed me theres nothing they could do for me because I needed a co-signer. Im seeking gas money round trip and the two hours I wasted in their dealership because their employee ********* is lying to people to get them down to the dealership thats not ok. I also want the salesman who help me receive some form of compensation on lost commission had his co worker ********* told the truth to me I would not have drove over 3 hours to the dealership and the salesman mightve had a customer who didnt have poor/bad credit or two outstanding car loans already. This is extremely frustrating and poor service. Its not ok to deceive people. There needs to be a different approach to get people into this dealership. My time is worth something.

  Business response

  05/13/2024

  Thank you for your input on this. Unfortunately we never make a decision that a person is approved or not approved as we are not the bank. We have seen people with marginal credit not get an approval and we have seen a person with terrible credit get approved. We do not discriminate on credit here and we in fact did get you approved but you needed more money down to meet the approval criteria with the bank. I am sorry that you feel like you were mislead but imagine telling ********* that you have bad credit and her saying that you would not be approved without really knowing from the bank? If you can get a co signer or more money down to fit the approval then the car is yours.

  Customer response

  05/13/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  01/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 12/30/2023 I arranged an appointment to look at and purchase a vehicle from McGee Chevrolet in *******, **. The advertised price of the vehicle was $41,250. At the dealership I contacted the internet sales manager, ***************************, she handed me off to a salesman named *****. We examined the vehicle and test drove it; I was happy with the vehicle's condition and performance. We returned to the dealership and began what I assumed were the formalities of establishing my current vehicle's trade in value and the creation of a finance package. During these negotiations, *****, and his direct sales manager, suggested the deal would proceed more smoothly if I were to put $2476.00 forward in cash for taxes and fees. I gave ***** a credit card for this purpose. Paperwork was drawn up and I signed, shook hands with ***** and left the dealership with the intention of returning after the weekend to pick up the vehicle. I will reiterate here that ALL negotiations had been conducted based upon the advertised price of the vehicle of $41,250.00 Upon arriving home I realized that I had been given no paperwork...by mistake or design, I can't say. I reached out to ***** by phone requesting copies be emailed me. He assured me they would be sent asap, but that the finance manager was, "all backed up.' Ultimately, I reached out to ***** twice more, then to ***************************, by phone and email, who also assured me that paperwork was on the way. Finally, the following evening, I got a third sales associate on the phone and was told that, despite not being allowed to, she would break protocol and send me a photo of the purchase and sales agreement. The purchase and sales agreement showed that the dealership had listed the sales price for the vehicle at $4000.00 more than the advertised price and the $2476.00 as a down payment, not for taxes and fees. I alerted *************************** in writing that I was cancelling the contract. I would like and believe I am *********** a refund.

  Business response

  01/18/2024

  This customer came in and purchased the truck for the online price as listed. He then asked for new tires to be added to the vehicle even though the tires passed inspection without a problem. We told the customer that we would give him new tires at our cost. He agreed. The customer then agreed to have the vehicle GM certified. This is the addition to the cost that he is seeing. My name is ********************* and I am the General Manager here at McGee. I sent the customer an email and never received any response back. I went ahead and cancelled the deal for him but still have not heard anything back from him. We will absolutely refund his deposit in the amount of $2476 but we need his credit card to do so. Please have the customer contact us so that we can get his credit card info and refund his money. Thank you.

• Initial Complaint

  12/07/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  McGee has coerced me into signing a lease at ***** over MSRP along with adding 830$ of my previous lease onto the contract which they originally stated they were going to completely pay off. My husband called McGee on 11/17 if a certain vehicle was available that was advertised on their website a '20 or '21 white ******** with tan interior priced between $30,000-31,000. McGee said it was in stock to go in. We went to McGee for the car on 11/18. I initially asked the dealer, ****, if he could give us a price if we were to buyout our original lease, a '21 ***** Equinox, and was told it would be over our original monthly payment. I then asked about the used traverse if we could see it and he instantly explained that it would be too expensive and out of our price range. He refused to show us any traverse or a bigger vehicle than an equinox as we wanted third-row seating. He then explained that he could not give us a price without running our credit score, so we let him and he came back with unasked-for information. I asked numerous times what my credit score was and he never gave me an answer. I even asked the finance manager, *******, what my score was and again I did not receive an answer. I was told by ******* that if I have my husband co-sign with me I will get "free" coverage included with a total monthly price of $679. But if my husband does not co-sign, my payment will be $659 and he will charge me $20 extra a month for the coverage. How does my payment decrease if my husband co-signs? I could not see what I was signing as I had to "take their word" because I signed on a small black box. It was an e-sign and the finance manager explained he did not know how to work it. He knew he was doing wrong by withholding information from me. After handing me the signed contract I noticed the total lease price signed for was $38,203.89 which is at least $7,000 OVER the ******** vehicle they advertised online. They ignore my phone calls and will not let me speak to the ***

  Customer response

  12/18/2023

  I have not heard from the business in response to my complaint. They continue to ignore me. It has been 1 month.

  Business response

  01/01/2024

  On the day *************** and her husband came in to the dealership there were a few scenarios considered and at some point in their visit they decided on working a lease deal on a **** ***** Trailblazer RS. They liked the vehicle enough to move forward provided the numbers were agreeable. Now a few things that are important to note about this deal. One is the price the lease was based off of was in fact $35,390. The original MSRP on the vehicle is $30,390. We have clearly posted on all window stickers of **** Trailblazers (as well as other ***** models) a Vehicle Addendum Sticker this is very common in the car industry on vehicles that are really hard to get. High demand low supply vehicles. The vehicle the Monte ****** leased also had on of these addendum stickers on the window. Now when leases are discussed and negotiated, they are always worked in terms of payment, and length of lease term, along with any money and or trade down. Not from a sale price perspective. So there was nothing sneaky or shady done here. The vehicle they used for a trade in was also a leased vehicle so they were already pretty familiar with how leasing works. The 2021 Equinox they traded in had a buyout amount owed of $19,797. The traded in value that was given was $18,976.11 so yes there was $820.89 rolled into the new lease deal. At no time were they ever told that we were taking in the Equinox and paying it off completely. Therefore the $820.89 had to be rolled in to the new lease deal. We actually gave *************** top dollar as far as a trade in number is concerned. Also, *************** was never prevented from speaking with me, the General Manager. I was never told she wanted to speak with me. Also I fully and completely reject the idea that Mr. and *************** was pressured into a deal with us. Everyone has a budget and i understand that, but if the vehicle was out of their comfort zone financially, then they shouldn't have proceeded with a deal that day. Instead they signed the deal with the sales person, then went into the *********************** and signed all the final documents and contracts and walked out to their new car that they said yes to and even hugged their sales person, **** because the were obviously excited.(we have that on camera if you would like to see that footage) That does not sound to me like a person that was in opposed to the deal. My official position is that we honestly did nothing wrong. The next day Mr. and *************** called up and spoke to one of my managers, ***** at length and he instructed them that they took delivery of the vehicle already. There is no cooling off period or return policy as we do not take vehicles back. Especially where we didn't do anything wrong. To be honest, it just sounds like buyers remorse to me.

• Initial Complaint

  09/23/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Thank you for reviewing my complaint, that on 9-27-23 I visited McGee Chevrolet in *******, ** to speak to with the ** about a vehicle I purchased from them on 7-31-21 for $24,781.13. The vehicle, a 2018 ***** Malibu VIN# ***************** was sold to me as used. At no time was I aware, or did they make me aware, that said vehicle has been deemed a total loss by insurance in the past. I recently tried to trade in the car but was told it was worth just $3,000 to $5,000 because it was documented as a total loss on the Experian AutoCheck Report (attached). I still owe around $15,000. on the car through *********** auto financing. I asked for the dealership to buy the car back from me, as it was clearly sold to me under false or fraudulent conditions. They are refusing to do so. I am seeking for them to simply pay *********** what is owed on the car and take it back.

  Business response

  09/25/2023

  This vehicle was sold with a clean and clear title from the dealership(we have a copy). The car fax and auto check now shows that it has a branded title. The customer brought this to the dealer. The dealer pulled a copy of the title from when we sold the vehicle to the customer and the title was clean. We then called and looked up the current title on Massgov.com which is the *************'s site to check the current status of a vehicles title and once again it shows a clean title on the car. We then went on ************** warranty website. If a car has a bad title the car will not qualify for a ************** warranty. Once again clean title. We did not offer this customer 3k for his car. That was at a different auto dealer. In fact we told this customer that we would give him more than that if he traded in his car with us. He declined. This customers car is not worth anywhere close to what he owes on it. The customer put very high miles on his car and owes much more than his payoff amount.  We will gladly help this customer out as we have told him that we will, but in any event his vehicle is not worth what he owes. We will trade it for the right money knowing that the title is not branded. Carfax reports to auto check and sometimes they too make mistakes. We are siding with the state of ************* and all of there sites show the title as clean. 

  Customer response

  09/25/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  02/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When I first viewed the truck, the McGee salesman informed me that the truck was not eligible to be test driven due to open recalls. When I asked about the recall the McGee salesman told me he was unsure what the recall was for but due to safety concerns we were unable to test drive the truck at this time. He informed me the recall would be handled. While reviewing the purchase and sales agreement and before financing was completed a check engine light was discovered. I was told the check engine light was directly related to the recall previously mentioned and would be handled and was not a concern. I voiced my concerns and asked for more time but was told the deal would not be valid if it wasn't signed today. In fear of losing out on a good deal I was pressured into signing the documents. The following day I found myself uncomfortable about not having more information on the recall and check engine light and not having test driven the truck. I called for more information and was told the check engine light was still related to the open recall. At this point I did not feel that I was given enough information and wanted to back out of the purchase and was told that was not an option. I went to McGee to resolve the issue in person, was there for about an hour and was told they would not let me back out. They were rude and unprofessional, I asked to speak to the General Manager and was denied and told the Sales Manager has all authority. On the third day I was told the check engine light was due to the transmission control module, which only reenforces me not wanting the truck. They are still refusing to let me out of the purchase. I contacted ***** Corporate and learned the vehicle should not have been offered to the public until all recalls were fixed.

  Business response

  02/04/2023

  This is the furthest thing from the truth. This customer came in and purchased a truck that he picked out. When he looked at the truck there was a check engine light on and he was fully aware of this as the salesperson told him that he could not test drive the truck until the recall was fixed. This customer stated that it was nearly a new truck and that he did not have to test drive it. He made a deal and it was not do to us pressuring him to do so. He made a deal on a 2022 Silverado with only ***** miles that he got for roughly $12,000 below what a new one would go for. It was a great deal. The truck had 2 small dings on the fender smaller than a dime that we told him we would fix for him. So now at this point the customer knows that the truck that he is buying has a check engine light on due to a recall that was a module that was on order and he is aware that we are fixing 2 small dings for him. Knowing all of this, he proceeded with the deal. He went into the finance office and signed all of the legal documents to consolidate the deal. The title was signed over to him & the deal was electronically funded. In the state of ************* there is no cooling off period, or right to recission due to the reasons that were just stated. The following afternoon, the customer calls us and tells us that he changed his mind because the truck has a recall. He was told at that point that it was too late and that he could not cancel at this point as we were already funded on the deal from the bank and we paid his trade in off already. We explained everything to him and even though he did not like what he was being told our managers were still very nice to him and never rude to him. When my manager asked him over the phone how could he say that anyone here was rude to him he did not have anything to say. The truck that this customer purchased is now ready to be picked up. The recall module has been rectified and there are absolutely no issues with this truck. Its pretty much a new truck and he got an outstanding deal on it. With the deal that this customer got and the treatment that this customer recieved, he should be a happy customer, but of course now ******************** is the bad guy to this customer when all that we did was provide this customer with a great deal and great service right up until the customer had a change of heart. All the while the customer had his change of heart after everything was finalized with the bank and it was too late to cancel on our end. Note that this vehicle was not test driven or delivered with any recalls or issues.  The vehicle is registered and ready to be picked up. We just wish that the customer was a happy customer as he should be. He got a very nice truck and a great deal and dealt with both our nicest and seasoned sales person ***** and a General Sales Manager ***** that has been with the company for 15+ years. He was treated with respect as he will continue to be here at McGee. We also gave this customer 2 years of FREE scheduled maintenance as our vehicles are all "McGee" certified and come with that. We hope to continue to provide great service for this customer moving forward into the future and hope that there are not any hard feelings with him as there are not any with us. Here at McGee we strive for great customer service and are always working on getting better. In this matter, it was too late for us to do what the customer wanted to do as everything with the bank is done electronically. This is the number one reason that " there is no right to recission or cooling off period in the state of *************". We can assure you that ************* did not put this law in place to hurt or s**** customers. It was put in place for the reasons that we just described.    

   

• Initial Complaint

  01/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  1/2/23 I purchased a new 2022 Equinox from McGee Chevrolet in *******, **. The cost was ********* (included sales tax, registration, and title). 1/7 I called service to report an issue with the car. When driving I get a thumping, humming sound and changes in cabin pressure. I was scheduled 9am on 1/14. 1/8 I talked to ***************************** in Sales about my concern. I was told that they could work something out and find me a car to trade with the same value of the sales price if cant fix. 1/10 I got a text my registration was ready and will add state inspection to my service apt. 1/14 I went on a road test with ***********************. He could feel the change and hear the sound. He said it had to do with the car shifting gears too quickly. It is in 5th gear really early and creates an harmonic imbalance. He said it was the fourth equinox in the past few weeks with the same issue. There is no permanent fix from GM. He could temporarily fix, but it will return in 3-4 days. When I arrived back at the dealership he explained this to my father-in-law and then *************************** in service came out to confirm the issue with us. I went into sales to talk about a trade. I went on their website and screen shot a few vehicles. After the test drives, the car I was interested in *********************** said was more than what I spent on the Equinox. I went back on the website and the price was changed with a $5000 increase. I confronted dealership and requested to speak with the general manager and denied. After being there for 4 hours we left with no resolution. They did not fix the car or do the the state inspection sticker. 1/17 I called McGee and requested service report from 1/14 and registration and need apt for inspection. 1/18 went to pick up report/registration and it wasn't there/missing/requested again. 1/20 received service report with changed info, registration, and inspection papers (which they did not do). I tried reaching out to the owners with no response. More to disclose but not enough room.

  Business response

  01/23/2023

  This customer purchased a brand new Equinox. She came in and test drove the vehicle. After test driving the brand new vehicle, she purchased it. She came in a week later saying that she is hearing a hum at certain speeds and that she has an inner ear problem which the hum is bothering. We looked up the vehicle and there are no service bulletins from ************** saying that the vehicle has any problems. She came in and test drove the vehicle with the Service Manager. At certain speeds if he really paid attention he could also hear a slight humming sound but verified that all Equinox's do that and its the normal function of the vehicle but was not a problem with the vehicle. When the customer came in and asked to speak with the General Manager he was not in the building. Although the customers partner apparently did not believe that as he proceeded to scream the General Managers name out at the top of his lungs making a scene with a full showroom of customers. The General Manager was called and he remotely structured a deal for the customer over the phone on a preowned vehicle that she had picked out, absorbing most of any loss that the customer would have been taking from trading in her new equinox so early. This did not satisfy the customer. First thing monday morning the General Manager emailed the customer and was told by the customer that she wanted the dealer to take her car back a week later and eat the entire loss even though the vehicle does not have anything wrong with it but more so because she the customer has an inner ear issue and the normal sound that the vehicle that she test drove and purchased was bothering her inner ear problem. She was told that at this point where the vehicle has been registered and driven it is now deemed a used vehicle and cannot be resold as a new vehicle and that taking it back was not an option. We gave her a great deal on the more expensive model pre owned vehicle that she picked absorbing the majority of her negetive equity and her sales tax. She declined the deal and declined the help. This hum that she is hearing is a normal sound that the equinox makes and the vehicle does not have anything wrong with it. 

  Customer response

  01/23/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  08/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a certified pre-owned car from McGee Chevrolet on 7/31/2022 they gave us a clean Carfax with no accidents reported we drove home the gas cap door fell off it was glued on started looking at the driver side of the car noticing some Marks here and there and some painters and tape showing that the car had been repainted taking deeper I can see now and I have taken to a body shop that the rear quarter panel has been cut out and replaced the front fender has also been replaced and I can see some welding on the inner structure of the body has been performed in the whole driver side has been repainted over we just want our money back in our car we traded in they are not allowing us to do so this is less than 24 hours we need help quick

  Business response

  08/04/2022

  The customer asked us for a vehicle report. We use Auto Check which is usually more detailed than Carfax. The Auto Check scored the vehicle perfect without any accidents. The customer went home and ran a Carfax. The Carfax says the car had an accident (MINOR DAMAGE). The customer also chose to certify the vehicle which ************** will only certify a clean car. The vehicle was able to be certified no problem. The customer came in saying that we lied to them and was yelling and swearing at management, even though they had the copy of the Auto check report that we had run for them. In the state of *************  an auto dealer CAN sell a vehicle  with an accident on the Carfax or Auto Check with or without disclosing it to the customer unless the title is branded which at that point the banks would not allow the dealer to put a loan on the vehicle. The vehicle that this customer bought is a great vehicle whether it had (MINOR DAMAGE) or not at some point in time. The vehicle is in great condition and cannot just be returned. We buy thousands of vehicles whether it be from customers or from the auction. If the vehicle had been in a prior accident we could not return it either. Especially for (MINOR DAMAGE). We are sorry that this is such a huge deal to this customer but they purchased a beautiful pre owned vehicle that is in great shape and as safe as it could ever be.

• Initial Complaint

  03/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I just want to start by saying there was a lot of issues that happened we already went to court over one of the issues and won the case this is the other issue my significant other went to go trade in her car and get a new one during the process they asked her if I would co-sign the loan I said yes I would co-sign the loan so that day we sign the paperwork she was the first Signer I was the co signer and everything was all set they said they would take care of the registration which they did. A couple days after the registration came back they called us up said there was a problem with the paperwork we had to come back and resign but they said the monthly payment was going to drop $15 also this is before I figured out any of the other things that they did so we thought nothing of it when we go in they had all the spots that needed to be signed with labels already on it there was like two people in the room talking to us while we were resigning and the guy just said here here here and here there was no explanation of anything changing other than the $15 so we thought there was no change since nothing was said come to find out they switched her to the cosigner me to the original signer so now my girl traded in her car for a car she is paying for and technically she doesn't own and the registration is in her name which technically is against the law. And now her car is on my credit report They are manipulating their customers and they are manipulating the registry of motor vehicles and I'm sure there doing these types of things to manipulate their taxes because I was thinking about it and on the book it can probably show they sold that car twice but that I don't know I do know my credit report is messed up from this now in the signatures need to go back like they originally were my lawyer wasn't sure on how to go about this situation so I figured I would try this route the car could never be registered in her name if she wasn't the first signer originally

  Business response

  03/18/2022

  First and foremost you have not won any case against McGee Chevrolet. Secondly it is you the customer that calls and allows your insurance company to register your vehicle. You are both on the loan and the vehicle can be registered to either person that is on the loan. You might want to research the law a little better. Also when you cosign for someone it will always report to both of the peoples credit bureaus. These were the choices that you both made while here at the dealership. There is nothing here that has been done wrong. It does not have anything to do with which name is first or second on the loan. We do not count your deal as 2 deals for tax reasons. In reality I wish we never sold you a vehicle as you have been a nightmare to deal with ever since the purchase. If you would like to change who the vehicle is registered to than you can surely go to the registry and do so but it is at no fault of the dealership that the vehicle  was registered the way it was. Not to mention this deal is from 7 months ago and now it is an issue? This dealership has done nothing wrong here other than getting you and your girlfriend approved on a loan together, registering the vehicle for you and doing everything on the up and up to achieve a happy customer. 

• Initial Complaint

  12/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Thursday, November 4, 2021 my spouse and I visited the McGee Chevrolet dealership on Rt 44 in ******* to test drive vehicles. I was interested in a 2015 Chevrolet ********, and agreed to a $5,000 cash deposit with two trade-in vehicles, and a monthly payment of $425 that included additional insurance sold by the dealership. That evening, we gave $3,000 of the negotiated cash deposit and signed paperwork for an auto loan through ******************* We asked for copies of the signed paperwork, and was told we would receive the copies when the deal was finalized--when we returned with the remaining $2,000 and two trade-in vehicles. In the meantime, the dealership was going to tackle a manufacturer recall on the truck that had not been addressed. After reviewing our finances, we decided that we just couldn't swing the monthly payments. Because the deal wasn't finalized, we returned to the dealership on Saturday, November 6, 2021 to deliver the news and get our down payment refunded. Instead, we were surrounded, yelled at and threatened with a lawsuit by the finance manager ***********************, general manager ********************* and several others. They said it was too late, that the bank had the paperwork, so we had to take the vehicle. We refused to take possession of the vehicle, did not register the vehicle nor did we contact our insurance company to insure it. We did contact ****************** that same day after leaving the dealership and spoke with the account manager for auto loans (only got her first name, *****). She heard our concerns with taking on the loan/monthly payments and said the bank would contact the dealership and call us back. She returned the call later that day to assure us ****************** would not move forward with the auto loan application. As of today, December 8, 2021, we do not have the vehicle and our $3,000 has not been refunded to us.

  Business response

  12/09/2021

  This is not at all how this went. The customers purchased the vehicle and signed LEGAL documents with the bank. The deal was electronically funded which means Mcgee was paid by the bank that purchased the loan. The sales person called the customer for days only to be told that the customer would be in but never showed. On the day that they finally did show up they stated that they no longer wanted the vehicle and want to cancel the deal. They were told that the deal was already funded as it was and that there was no right to rescission in the state of ************* as there is not. The customer was adamant that she did not want the vehicle and left. The dealership had to call the bank request the deal to be returned to us and cancelled even though the title on the vehicle was already signed over to the customer. What does this mean to the customer? Obviously nothing off the customers back. What does it mean to the dealer? The dealer now has to pay to cancel the deal and file for a duplicate title with the registry. This means that this vehicle now could not be sold for 30 days while it waits here for a new title. So yes the customer gets there money and goes buy a vehicle elsewhere while the dealership gets stuck with a vehicle that they cannot sell for 30 days due to the customers change of thought. This cancellation was done at the discretion of the dealer not the bank. The bank cannot not process a loan once all documents are signed by both the dealer and the bank. So yes this was done by the dealer as a courtesy to the customer. As far as the deposit it should have absolutely been returned to the customer. I will look into this right now and if the salesperson did not take care of it I will have it done right away.

  Customer response

  12/09/2021

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Even though the details I shared are, in fact, accurate, I WILL NOT be satisfied or agree that the issue is resolved until my money is returned.  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business response

  12/10/2021

  I understand and I handled it. The check was sent out yesterday. Happy Holidays.

• Initial Complaint

  12/06/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  MY WIFE PURCHASED A PREOWNED 2018 TRAVERSE FROM MCGEE CHEVROLET IN JULY OF THIS YEAR. WHEN THE *** WAS DELIVERED TO HER SHE NOTED THAT THE WINDSHIELD WAS CHIPPED IN TWO PLACES. THEY SAID THEY WOULD TAKE ***E OF IT. SHE ALSO PURCHASED THE EXTENDED WARRANTY. THE NEXT DAY SHE CALLED MCGEE TO TELL THEM THE BRAKES WERE ALSO SQUEAKING. THEY SAID THEY WOULD TAKE ***E OF IT. UNFORTUNATELY SHE HAD TO CANCEL THE INITIAL APPOINTMENT. NO ONE SHE SPOKE TO EVER TOLD HER THAT SHE HAD 30 DAYS TO GET THESE ISSUES RESOLVED. THE *** IS NOT A "LEMON" AND THE EMPLOYEES SHE SPOKE TO MADE IT SEEM LIKE THESE THINGS WERE NO BIG DEAL TO REPAIR/ADDRESS. HOWEVER THE DEALERSHIP ALSO EXPLAINED THAT MAKING AN APPOINTMENT WAS NOT EASY FOR ***** REPLACEMENT BECAUSE IT HAD TO BE COORDINATED. SHE WOUND UP CALLING SEVERAL TIMES AND LEAVING MESSAGES TO MAKE APPOINTMENTS WITH NO CALL BACKS. GRANTED THESE WERE TWO SMALL ISSUES, BUT THE DEALERSHIP PROMISED TO ADDRESS THEM AT THE POINT OF SALE,. FAST FORWARD TO DECEMBER AND STILL TRYING TO MAKE AN APPOINTMENT, BUT NOW THE DEALERSHIP SAYS ITS "BEEN TOO LONG" TO ADDRESS THESE SAME ISSUES. SHE SECURED AN APPOINTMENT FOR AN OIL CHANGE BUT THE DEALER REFUSED TO ADDRESS THE BRAKE SQUEAL AND ***** CHIPS STATING SHE'D HAVE TO PAY FOR THEM.I MET WITH A SALES MANAGER ON THE EVENING OF 12/6 TO TALK ABOUT HOW WE COULD RESOLVE THIS, BUT HE REMAINED INTRACTABLE AND EVEN ADVISED ME TO FILE AN INSURANCE CLAIM FOR THE ***** WHICH IS UNETHICAL AT THE LEAST. MCGEE DOES NOT UNDERSTAND THAT ALL ITS CUSTOMERS ARE MIND READERS WITHOUT BUSY SCHEDULES. NOR DOES IT UNDERSTAND THAT IF ITS EMPLOYEES PROMISE TO FIX SOMETHING AT THE POINT OF SALE, THEY SHOULD HONOR THAT--AND IF TIME IS A FACTOR, BE PROACTIVE WITH THE CUSTOMER TO FACILITATE THE SPEEDY RETURN OF THE VEHICLE. HE SERVICE DEPARTMENT AT MCGEE SEEMS MORE NORMAL AND CUSTOMER -ORIENTED. AT LEAST HE TRIED TO HELP. KUDOS TO ****,

  Business response

  12/09/2021

  I just spoke to my service department. The glass issue was taken care of. As far as the brakes go, the squeak the customer is hearing is normal. I spoke to the sales manager that spoke to the customer. This customer purchased the vehicle and called a day or so after the purchase for a chip in the windshield and a squeak in the brakes. The customer was told to come in the very next day. An appointment was made. The customer cancelled the appointment. 2 months later, the customer comes back in asking for the windshield to be fixed and the brakes also. The customer was then told that we would not be responsible for the brakes after 2 months of the customer driving and putting wear and tear on the brakes. This is not uncommon practice. Months of driving would have worn down the brake pads and rotors quite a bit. The windshield chips were fixed as promised. The sales manager did say that after 2 months of driving if the chips had spread the customers insurance would just replace the glass. Also keep in mind that the customers vehicle did pass a mass inspection with the chips as they were not a safety concern. I hope that this customer can understand this and there are not any hard feelings. Happy Holidays.

  Customer response

  12/09/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

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