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Complaint Details
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Initial Complaint
08/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Vehicle was dropped off at service center on June 19 for a complete engine repair. Received message on June 26 that all parts are in and that there were 7 engine replacements to be done ahead of mine and that my car would be ready by June 26. Car was not ready as promised and over the next few weeks received different updates on status. On Aug 9 received a voicemail from *********************, service manager, that there were now 15 engines ahead of mine. Have tried contacting multiple times and either get no response or a response that car is not ready without any further information. Dealership has now had vehicle for over 2 months with no further information given.Initial Complaint
07/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Co signed an auto loan for my grandaughter and purchased at the time an Extended Warranty on the Hybrid vehicle which the Salesman, *********************** and another who didn't give a name and the Finance man ***** all assured us that by purchasing the $4000.00 extended warranty that the battery would be covered. Now the battery is dead and they are disputing saying that the warranty does not cover the battery. They also have not produced in 2 years a copy of the extended warranty even though it has been requested mutiple times. Called warranty company also and they claim they don't have it either. They are trying to play let's make a deal offering to do the job for 5% which they have not quoted a price nor put anything in writing. Also trying to threaten that she will have to pay for the LOANER car they gave her. Contacted Hyundai **************** also have a case #******** but they have not called back in a weeks time stating that person in charge of this case is on vacation. There is a $100 deductible on the warranty policy which will gladly be paid but there should be no other charges involved . The vehicle is a 2017 Hyundai Sonata Hybrid purchased with ****** miles on it and warranty extended that to ******* miles. ******* has ******* miles on it now.
Business response
08/01/2024
Good morning,
Unfortunately if you look at your extended warranty for items covered and non covered items, all batteries are listed as non covered items under the contract offered to you and purchased by you. The great news is our service consultant has worked Hyundai USA and was able to get 95% coverage on the replacement of this battery which is an amazing goodwill gesture. I would excited for the offer provided and move forward with the repair. Please let me know if there are any questions I can answer for you.
Thank you,
*****
Initial Complaint
07/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received recall paperwork for my vehicle. When I brought it to hyundai the engine had seized. It stated in the ksds update that if it wasn't updated I wouldn't know that there was an engine problem. Which apparently there was. Now that the engine won't start they can't even complete the recalls for an abs or any updates. Hyundai has told me that they will not fix the engine because of lack of maintenance. And can't complete the recall or the ksds update. My problem is that my husband worked for hyundai and did all of my maintenance at the dealership. So he completed an "ro" repair order at hyundai. As instructed by the service manager to do the maintenance on my personal car. But hyundai is saying that when an employee does his own work the ro is for insurance purposes only and there isn't a receipt to show the work done. And after he left huyndai he complete maintenance on his own. And I uploaded the receipts for those. But because we don't have a receipt for maintenance done at the dealership as an employee (which they dont provide) they are saying no maintenance was done. I also contacted hyundai corporate upset with decision to not fix my car and asked for a certificated inspection from hyundai to be done on the car to recheck the car for lack of maintenance stated by hyundai. Which they told me no. They wouldnt do that. Which doesn't make sense. Because i know the maintenance was done. My husband a licensed mechanic did complete all maintenance On hyundai property. And at home. So why won't they double check. I would just like my car fixed and Noone at hyundai the dealership or corporate will help me. even with perfect maintenance records the engine is still compromised by hyundais engineering error. And needed to be fixed. I followed all instructions provided by hyundai in the recall letter. After 2 months. My car is still at hyundai. With nothing completed. Being a disabled veteran this has caused many problems. Please help.Customer response
07/14/2024
I have not spoken to the business in response to my complaint.Business response
08/01/2024
Good afternoon,
Route 44 Hyundai is not the decision makers pertaining to recall qualification and repairs. The connecting rod bearings only, believe this maintenance concerns and it past the test pertaining to the recall.Customer response
08/01/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Great now I need hyundai corporate to approve the rod bearing to be fixed and paid for by hyundai. That's what a recall is.
Regards,*****
Business response
08/01/2024
Good morning,
Yes unfortunately Hyundai is the deciding factor and under the recall for engine failure. The recall is for rod bearing failure of the engine. Please let me know if you have any other questions.
Thank you,
Customer response
08/05/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below;
yes the rod bearing is part of the recall that needs to be fixed. Can you complete that recall. And due to the bearing failure which is broken because of the recall that should have been done. Because of your manufacturing mistake. Is the reason my car is at hyundai. It has been months please fix.
FAQ
Regards,*****
Business response
08/20/2024
Good afternoon,
We understand your concern and wishes here at Route 44 Hyundai, and we have submitted all the receipts and forms you provided to Hyundai for approval and they still have denied the claim. if you have actual proof of scheduled services being completed not just one off receipts for a quart of oil we would be happy yo resubmit on your behave. As mentioned earlier we are franchised store and do not make the decision for Hyundai ***. Would suggest starting a concern with the customer relations department at ********************** to see if they will provide you with a different result.
Sorry that we do not have the decision power at the dealer level.
Thank you, *****
Customer response
08/21/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below;
Hello *****,
I spike to **** at servies. And she stated that the receipts from buying my own oil was enough and would be considered work done. Also in the car still at your facility in a red clip board there are ROs showing that work was done to the car. **** told me that even though there are repair orders for the car. An ro is for insurance purposes only and they can't give me a receipt. So regardless of weather an ro is for insurance. It's still an undeniably documented repair order.
Regards,*****
Initial Complaint
05/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had my AC recharged there 4 times within the past 3 years and it kept going out they added dye and told me it was ok and the fourth time I didnt go back in 2 weeks but returned after that and was never told it had a hole in the Main hose and I would like to be refunded half of my money cause I have to pay for a new hose and instead they trying to blame me saying I didnt show up to check it but if I didnt they wouldnt have done it for free those last 3 times I went a d Im told by Hyundai of ******** that it got bigger from being there through time some Im paying $635 and would like half of that back for my times and them trying to put the blame on meCustomer response
06/04/2024
I have not heard from the business in response to my complaint.Initial Complaint
10/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Date of transaction: 10/5/2023 Amount paid: $1,098 Company was supposed to provide me with a vehicle.Problem: by 10/19/23, the vehicle was still not made available. By 10/14/2023, I approached another vehicle dealership and they provided me with vehicle the same day. So I notified Route 44 Hyundai that i had gotten a vehicle, that they should cancel whatever agreement I had with them. I said I changed my mind about their vehicle.So I requested my money back. And so far they have refused to give me back my money.Does a consumer no longer have a right to change their mind, especially when the dealership takes two weeks to make available a vehicle they promised, and does not bother to communicate with buyer?Business response
10/23/2023
Good morning,
****************** on October 5, 2023 signed up to lease a **** Tucson and trading his current vehicle which we provided his a value of $2300.00 2007 **** Edge. lease paperwork was completed on 10/5 and electronically signed on 10/5 and funded by Hyundai Motor Finance on 10/5/2023. Please see attached documentation indicating client and their insurance company "Progressive" did not provide Route 44 Hyundai with proof of insurance with insurance binder until 10/11/2023. Once Route 44 Hyundai received proof of insurance we completed *** registration package and hand delivered to R.I Registry of Motor Vehicle's which as you can see by the dates the client and his insurance company Progressive took a week to complete this delaying the registration process. ******************* GM at Route 44 Hyundai spoke with ****************** on Thursday morning 10/12/2023 indicating the delay in the process because of insurance, and that we hand delivered on 10/11/2023 it would take 7 to 10 business days for *** DVM to complete and we would keep him updated. On 10/19/2023 ****************** called stating he went and purchased another vehicle using the trade he already negotiated in our deal, he indicated he could not cancel as loan was funded and we had received from the R.I DMV the plates and registration for their **** Hyundai Tucson which was not registered and insured as of 10/18/2023.
At this point *********************** Route 44 Hyundai 44 Hyundai the *********************************************************************** the amount of $2300.00.
Thank you,
*****
Initial Complaint
10/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
At the beginning of June I took my niece to buy a car at Route 44 Hyundai. I was told by ****** that I would recieve $200 for bringing in my niece as a referral. He also said that everytime I brought in a person and they bought a car I would recieve the $200. I only recieved $100 in the mail so I called the salesmen **** and he said he would look into the situation. **** texted me that ****** said next time I would get the $200 and that he apologized. I bought my car at this dealership, my husband bought his car there, my sister bought her car there(which I got the $200 for bringing her) and my niece just bought her car there. I feel they need to send me a check for the $100 they missed. ****** said $200 for each referral and he should honor it.Customer response
10/29/2023
I have not heard from the business in response to my complaint.Initial Complaint
07/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a brand new Hyundai **** in 2018 from Route 44 Hyundai in *******. Recently I have been having oil issues with the car. I cannot drive more than ***** miles without the oil running low. I did an oil consumption test through Hyundai and it the test came out fine. I left there with a my oil full. ***** miles later my oil light goes on. i brought it back that day. the general manager **************** told me that I need maintenance repairs totalling over $700.00 before Hyundai will honor the warranty and replace my engine. The repairs he wants me to do are not maintenance repairs...they are repairs due to a faulty engine and he is refusing to pay for the repairs or replace my engine.Business response
07/31/2023
Good Afternoon,
We spoke with both Mrs. and ****************, the items recommended would be needed to determine if there is an oil consumption problem with their vehicle. The warranty is as follows from the manufacture Hyundai:
3 year ***** miles bumper to bumper
5 year ***** miles limited warranty on some components
10 year ****** mile power train warranty on major component failures (for original owner only)
All warranties lists above expire by time or mileage whichever comes first.
We have not been able to determine any oil consumption outside of what the manufacture demeans normal. Seeing the time since purchase and miles of exceed two of the three warranties Hyundai *** provides to the original owner the only one in play in the major component 10 year 100k warranty. ***************** vehicle is currently operating and there are signs of oil sludge that is why we recommended the items we did. They are items that would be responible by the owner not any warranties.
Thank you, ****************
Initial Complaint
07/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I dopped my leased vehicle off at the Hyundai dealership Wednesday 7/19 at 4pm. I was told on the phone and by the woman I checked in that they do not offer loaner vehicles when your car will be in service for an unknown amount of time. Today, Thursday 7/20, I spoke with ******* who said there was an issue with the cylinder misfire and that it was a known issue to them. I asked about a loaner and she said they could only provide one if the part needed was backordered. She found out that the part is in fact backordered. She later called me back and said that both ****** (where they get loaners) and Enterprise had no vehicles available. she suggested I rent it myself and will be reimbursed $35 a day when the work is completed. I told her that was unacceptable and that I was not going to be paying for a rental. She had the manager ************* me, who said the same thing. I told him that I would not be paying for a rental and he said they MAY be able to reimburse me 100% and I said that I would not be taking that risk. I told him that THEY owned my car, that it is a lease with their name on the registration, that the issue was something that they were aware of and was no fault of my own and that they would have my vehicle for an undetermined amount of time. I told him that I work full time 30 minutes away from where I live and that I am pregnant with Dr ************ that I need to attend. It is unreasonable for them to ask me to pay anything to be able to get around considering the car that they own but I pay for will be sitting in a shop for who knows how long while they wait for the parts. The same car that is unsafe to drive at the moment because of an issue that they were aware of but made no effort to notify me of. I understand that they put in a call to the enterprise that they use, but I don't understand why they cannot call another one to see if there is anything available.Customer response
07/31/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.I never received a loaner vehicle but the manager who insisted my only option was to just pay for one myself is no longer with the company. A week after the drop off I spoke with the new service manager who assured me he and ****** were looking for a loaner for me and would call me as soon as they found one. Which was the response that satisfied me. I wanted to hear that they were looking for a loaner and they understood I should not have to pay for one due to the conditions I stated in my complaint not that oh well youre just gonna have to pay and maybe one will become available eventually. So I appreciate the effort of **** and ******* in reassuring me they were attempting to get me into a vehicle. I received a call first thing Saturday that my car was fixed and ready at no charge to me because it was all covered under warranty. Im the end my issue was resolved with the new management.
Regards,
****************************Initial Complaint
01/31/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I am 80 years old and bought this 2023 Hyundai Elantra from Route 44 Hyundai on 12/30/22 and was talked into this Extended Warrantee for $3600 by the Finance manager (*****}. On 1/19/23 I went back into see the finance manager to cancel that Extended coverage because I might not be around to use it and I wanted that money removed from my balance. He issued the cancellation and said the money would be taken off my balance. Well on 1/23/23 I contacted Hyundai Protection Plan who manages the Warrantee by email and they responded immediately and said the cancellation had been finished and for me to contact the dealer finance manager again to see when they "Route 44 Hyundai" would issue the refund to Hyundai Finance so they can take it off my balance. Well I did contact the Finance manager again and got no definite answer. Well here it is 1/31/23 and the refund has still not been issued and I am getting charged interest, so it can be removed from my balance. I think it is because I am old and they think I do not matter. Please helpCustomer response
02/11/2023
I have not heard from the business in response to my complaint. I did not expect you to get any response from them, because they have a different set of rules that a business can live by. It is not the same rules as an ordinary person has to live by. If I did not pay my bills on time I would lose my merchandise, but a business, a person in politics or a person with money lives to different rules. That's why they get to keep my $3600 for as long as they want and I pay interest on it.Business response
02/17/2023
Good morning,
We have canceled ************ warranty and issued refund check to Hyundai Motor Finance on February 3,2023. Please attached copy of issued check. Let me know if there is an other documentation needed.
Thank you, ****************
Customer response
02/21/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************Customer response
02/26/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Initially I thought this was legitimate but after further investigation, I don't believe it. Because if the check had been issued to Hyundai Finance it would have showed up on my balance. Well here it is 2/25/23 and nothing has showed up on my balance and here is why. The copy of the check you sent me was never issued. If you look at the copy of the check, you will see that it was never signed. What happens to you if you pay a bill with a check and do not sign it. So I believe they never issued the check to Hyundai Finance and that was just another way to pro long sending the money back. So as far as I am concerned they think they fooled you and me. Well this is why I just do not trust car dealerships and for good reason.Thank you*******************Initial Complaint
01/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a car from this dealership and purchased an extended warranty at the time of purchasing the car. The engine failed brought to dealership and I was left without a rental for four weeks during diagnostic and repair. After the initial repair I had the car back for less than four months and the new engine also failed. I am once again left without a car or rental while we await insurance claims and adjusters to approve the replacement.Business response
02/10/2023
Good afternoon,
Client was provided a loaner vehicle, we order a new engine completed repairs immediately and client is back in her vehicle.
Thank you, *****
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