Business ProfileforRevamped

On 12/23/22 I purchased a Career resume service package from Revamped by AM, a company I found on social media. The 5 items I purchased as part of my package were 3 documents (Resume, Cover ****************** Sheet) and 2 services (LinkedIn Profile Revamp & 12 Job Application Submissions). During our initial consultation on 12/29/23 Revamped by AM's owner stated their typical turnaround for services was 2wks but that they would be able to at minimum return my resume within 4-5 bus. days given time sensitivity of a particular job post I wanted to apply for. This was not rendered, as promised by the merchant. During the 2wk turnaround time frame the merchant only delivered 1 out of 3 purchased documents - a 1pg resume rough draft that contained errors & omitted key information - and fulfilled neither of the 2 services purchased as part of my order. The merchant was non-responsive to my inquiries for several days and did not send the purchased resume, cover ****************** sheet items until *after* I filed a charge dispute with my credit card company, because the 2wk turnaround time had passed. The 12 job application ********************* profile services were never fulfilled, despite my having paid in full for these. The merchant claimed to have emailed final *********** applications within the two week turn around on 1/11, but when I asked them to forward a copy of said email as proof, they refused. On 1/17/23 they also stated they had not begun the **************** because they were waiting on login credentials, but the merchant acknowledged receipt of LinkedIn login credentials on 12/31/22. The merchant then illegally advised my bank that they had rendered all services in full when they unequivocally had not. As a result, I was charged the entire purchase amount, when I did not receive my entire order, and the deliverables I did receive, were sent after 2wks when I requested to cancel. The merchant has a fake business address but their phone # is **********.