ComplaintsforAmerican Baggage and Box, Inc.
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Complaint Details
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Initial Complaint
09/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Booking Number: ******** Shipment drop off: March 29/2022 Stated Delivery time prior to Purchase: 6 weeks Initial estimate for delivery: May 15/2022 (6 weeks)Updated estimate for delivery: July 10/2022 (15 weeks)Cost: $1612.16 (including insurance)We shipped our personal items through discountshipping.us (contact persons ******************** and ***********************). There has been poor communication regarding our shipment, only providing updates upon request. There are repeated delays and usually zero explanation is provided. Prior to payment the company provided a shipping estimate of 6 weeks, but the shipment finally arrived at 21 weeks after drop-off. I asked for a partial refund but was told it was out of their control. Looking through reviews online I found others who had the same experience, so I doubt that this is repeatedly out of their control. The shipping took approximately 19 weeks. The final two weeks were due to customs, it would have been nice if they would have provided me ANY information about customs prior to shipment to smooth the transition. Approximately half of our shipment is children's clothing which no longer fits them and/or is the wrong season. We have had to buy much new clothing, obviously at our expense. We therefore request that half of our shipment cost be reimbursed. We paid extra for insurance on our items. When I requested to the company that this insurance be utilized to compensate us we were told that it is not possible. Therefore not only is half of our shipment useless, we are forced to buy new items because of this absolute disaster. This company needs to be held accountable for this mess, otherwise customers will continue to get screwed and nothing will be done about it.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.