ComplaintsforAction Emergency Management Services, Inc.

• Initial Complaint

  08/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was at home approximately at 10 am my car was parked on building parking lot on side tow company came I told them it was my car and that I was allowed to park there and that to drop my car they couldnt I unless I pay them ******************************************************** and brought the car into the parking lot as if they were dropping the car back down I went upstairs to grab my phone as I was coming down talking to my landlord he left with car

  

  Business response

  09/10/2024

  this vehicle was a rental and had no parking pass. this lot requires parking passes to park here. if the owner took to long to come back with the drop fee the tow drivers would leave that is at drivers discretion. 

• Initial Complaint

  05/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was moving out of my apartment 5/15 and was towed from a loading zone. My lease expired 5/16 and I was making one last haul after work. There is no signage stating any time restrictions, no hydrant, nothing just me moving. I was upstairs maybe 10 minutes, only to return to an empty space. This is all prior to 955 PM. Per Title 1 chapter 266 section 120D, in *************, law enforcement must be notified before the vehicle can be moved. I called Action Towing and they said they sent it after 10 PM. Then I spoke with a manager who said they tow the car before sending to law enforcement because sometimes the vehicle is gone prior to them towing or the owner comes out before it is submitted and they can not get the tow. To me this sounds like they are violating the law so they can tow more people. I then asked for the fax confirmation what time it was sent. She told me they dont have them and get rid of them. This sounds suspicious and I think they have been doing this to a lot of people and should be investigated. I also want my money back.

  

  Business response

  09/19/2024

  Action Emergency Management appreciates the opportunity to respond to this complaint and would like to clarify the situation.
  Action Emergency Management follows strict guidelines provided by property owners to ensure that fire lanes and emergency zones are clear at all times for emergency personnel. In this case, the property owner instructed Action Emergency Management to tow any vehicle found in designated no-parking zones, which include areas required to remain accessible for fire, police, and other emergency services.
  The vehicle in question was towed because it was parked in a restricted zone, which requires immediate action to ensure compliance with the property owners safety policies. While the complainant was in the process of moving out, the company is obligated to enforce the property owner's parking restrictions without exception to maintain safety and access.
  Regarding the concern raised about notifying law enforcement, Action Emergency Management confirms that they notify law enforcement as required by Massachusetts law (Title 1, Chapter 266, Section 120D). In this instance, notification was made after the vehicle was towed, following the companys standard procedure. This process ensures that vehicles are removed swiftly from restricted areas, minimizing any obstruction for emergency services. The timing of the notification is in compliance with the property owners request to prioritize safety and accessibility.
  Action Emergency Management understands that the situation was frustrating for the customer and appreciates the feedback provided. However, the tow was performed according to the property owners instructions and legal requirements, so a refund is not applicable in this case.
  If further clarification or assistance is needed, Action Emergency Management is available to discuss the matter directly.

  Customer response

  09/19/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed

   

  as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Noah

   

   

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