ComplaintsforWonderland Auto Sales and Repair, Inc

• Initial Complaint

  02/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 11/8/22 I went to Wonderland Auto and financed a 2006 ************** Services promised to be done on the vehicle was never rendered properly. On 1/20/23 I dropped off the vehicle for the 3rd time and picked up on 1/23/23 when a new transmission was supposed to be put in. Instead the check engine light sensor was disconnected. On 2/13/23, the vehicle went into reverse while I was driving. I contacted Wonderland Auto regarding the issue and they again continued to give me the run around. I brought up the MA lemon law, BBB and an attorney and Wonderland Auto called me immediately with a very unprofessional attitude. Stated once again that I want to cancel the contract and give me a full refund. Was told that they contacted the bank "******************" which I later found out in speaking with the bank that they did not. I have provided ****************** all proof to their fraud audit team via email. I have had to pay for users and lyfts every time Wonderland Auto fraudulently "serviced" the vehicle. What they have done not only pur my life and others lives in danger it has also cause unnecessary stress and payments. I have a disabled 15 yr old which I take to numerous appointments regularly.

  

  Business response

  02/14/2023

  the deal has been canceled and the customer has been refunded. deal has been settled

  Customer response

  02/14/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  Wonderland Auto did not only sell me a lemon with false intentions to ever fix the vehicle, they did not render any of the services promised, made matters worse and disconnected the sensor for the check engine light. I  thankfully was not in an accident, physically hurt or hurt anyone else when the vehicle went into reverse while I was driving. Diagnostic machine clearly stated multiple codes which I have all documented as well a videos. Their complete lack of professionalism is uncalled for and for everyone's safety nobody should ever trust purchasing a vehicle from this company. There was NEVER an apology for all the stress I've had to endure or acceptance of their accountability and negligence. The only thing they were concerned about was being reported and how to try to convince me not to. Multiple times I've left the vehicle for "services" which were never rendered and had to pay for ubers and lyfts a while I also made payments to ******************. I have had to endure a numerous amount of stress and financial loss due to this matter. Taking back the vehicle and paying ****************** does not suffice.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business response

  02/15/2023

  ************************* PURCHASED 2006 **** EXPLORER 11/15/2022 WITH ******* MILES. THE *** PASSED STATE INSPECTION BECAUSE ITS A 16 YEAR OLD SO EVEN WITH A CHECK ENGINE LIGHT IT WILL PASS. SHE HAD 30 DAYS ENGINE AND TRANSMISSION. ******* IS OUT OF THE ***** WARRANTY. SHE NEEDED TO ABRRITATE *********************************************************** FULL AND TAKE HER OFF THE LOAN. WE NEVER CHARGED HER THE $100 DEDUCTIBLE FEE 3X SHE CAME BACK SO IT WOULD HAVE BEEN $300 WE WAIVE IT TO BE FAIR. WE DID NOT DISCOUNT MILES .15 CENTS PER MILES DRIVEN THE *** THAT NOW HAS ******* AS SHE STATED SHE TAKES HER DAUGHTER TO DOCTORS APPOINTMENT SO NOW THE NEW MILES IS ******* THAT ***** MILES ADDED SINCE THE DATE OF PURCHASE SHOULD BE .15 CENT FOR THE DEALER THATS $515.85 FOR MILE WE DIDNT CHARGE HER EITHER. IN HER TEXT BEFORE WE REFUNDED SHE ASKED ABOUT SALE TAX AND STATE INSPECTION STICKER WE DIDNT DISCOUNT $567.38 FOR SALE TAX NOR $35 STATE INSPECTION STICKER. ON 2 OCCASION OUR EMPLOYEE DROVE HER HOME WE DIDN'T CHARGE. WE ALSO HELP HER WITH INSURANCE BECAUSE HER INSURANCE QUOTE WAS HIGHER THAN THE ONE WE ORIGINALLY HAVE HER. EVEN MONTHS OFF TRYING TO FIX EVERYTHING WAS JUST BEST TO UNWIND THE WHOLE DEAL.
  
  WE HAVE A GOOD RELATIONSHIP WITH ******** AND THEY DIDNT WANT TO CANCEL I TOLD THEM TO CANCEL THE DEAL. IT'S JUST BEST FOR EVERYONE.
  
  WE HAD THE VEHICLE TOWED TO THE SHOP
  
  
  @*********************,
  Be advised the account no longer qualifies for an unwind due to the age of deal. We will need to proceed with a repurchase demand.
  I TOLD THEM WE NEED TO CANCEL WE JUST
  
  WE TOLD CUSTOMER WE SPOKE TO **** HOWEVER IT WASNT EASY AND TOOK TIME. WE HAD TO DEMAND A BUY BACK BECAUSE ITS ALMOST 4 MONTH. AFTER HOURS OF BEING ON THE ***** THE **** FINALLY APPROVED BUY BACK
  
  SO WE REFUNDED CUSTOMER WHOM SIGNED DOCUMENT THAT SHE BEEN REFUNDED IN FULL ALSO THE **** HAS BEEN PAID IN FULL. WE HAVE SETTLED AND DIDNT CHARGE CUSTOMER FOR MILES NOR DEDUCTIBLE FEE NOR TRANSPORTATION.
  
  PLEASE SEE ATTACHED DOCS
  

  Customer response

  02/15/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

   

  Documents attached clearly shows that Wonderland Auto gave me letters for future dated service because they didn't/couldn't. Also, even though it was left there for "servicing" no service was rendered. I too have receipts for ubers and lyfts that coincide with text messages of when vehicle was left at dealership.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

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