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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I never received my updated ring size 17 that I ordered 2 months ago from the business. I called and was suppose to get a new order and tracking number for the ring to be shipped out again and I have yet to receive it I have called numerous times and now I cant get anyone on the phone. I either want my money back or just send me my ring because ** getting married this month and this has thrown everything behind for me. I just want my husbands ring that I paid for this is ridiculous. I even left a voicemail and no one got back to me. If I cant get my ring I want a refund where I can get him another ring elsewhere.
Business response
04/11/2024
We are here in the office every day, Monday - Friday from 8 a.m. - 5 p.m. We always pick up on the first or second ring. Always. We shipped the replacment ring to the customer - however, they state they did not receive the ring. So, as a courtesy, sent ANOTHER ring - at no cost to the customer, with a tracking and we get a ********************** complaint? We will upload the tracking to the bbb.
Customer response
04/12/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Ileyiah
Initial Complaint
04/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a ring on 1/29/24 for $49.99. It did not fit and I returned it. They validated they received the item. They assured me the money was refunded several times. It has not been refunded.Business response
04/24/2024
Not only has this ring been refunded, the customer also has an extra unpaid ring for $79.98 ring on her that she is refusing to send back to us. The customer put in her ** address by mistake when placing the order and we shipped it to the ** address. She called and said she made a mistake, we thought it was an honest mistake, so we engraved and shipped her another ring to her current FL address in ************* Apparently she called her old neighbors relentlessly to get a hold of the ring we sent to her old ** address. She ended up getting that ring that we sent to ** from her neighbs AND the ring we sent to her in *** Not only did we refund her for the other ring, on another order she sent back to us, she still owes us $79.98 for that extra, unpaid ring that was got from the ** address. ********, you have an extra unpaid ring and you filed a BBB complaint against us?
No good deed goes unpunished. Again, this is the epitome of doing the right thing and getting spit in the face for doing so. However, this customer will never pull us away from doing the right thing and taking care of our customers that we have been taking care of for the past 18 years.
We wish you well.
Customer response
04/25/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************************Initial Complaint
03/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My order said delivered a week or two ago, I contacted the company as I was away and my neighbour's said no parcels were delivered for me, they now refuse to refund me or solve the problem at all, I also paid for overnight shipping while waiting 2 weeks for it to shipBusiness response
03/05/2024
We have called this customer 3 times in order to help. They refuse to pick up, but have no issue with emails. The package was engraved, shipped and delivered. The emails below are some of what we have with the customer, we will be happy to upload hours of more emails and will do so.
We have been more than happy to help this customer and even filed a claim for them on their behalf. Yet they contact the BBB on us? We will close that file and they can deal with *** directly now. We were simply trying to help them.
Here is also proof of the tracking and delivery:
02/21/2024
3:57 P.M.Delivered
DELIVERED
***********, ******
02/21/2024
7:00 A.M.Out for Delivery
Out For Delivery
***********, **, ******
02/20/2024
4:00 P.M.On the Way
Arrived at Facility
*******, **, ******
02/20/2024
4:59 A.M.Departed from Facility
Lachine, **, ******
02/19/2024
4:47 P.M.Import Scan
Lachine, **, ******
02/19/2024
4:04 P.M.Warehouse Scan
Lachine, **, ******
02/19/2024
2:02 P.M.Your package has been released by the government agency.
02/16/2024
8:01 P.M.Import Scan
Lachine, **, ******
02/16/2024
3:27 P.M.Arrived at Facility
Lachine, **, ******
02/16/2024
1:53 P.M.Departed from Facility
***********, **, *************
02/16/2024
12:49 P.M.*** is preparing your package for clearance. We will notify you if additional information is needed.
02/16/2024
11:05 A.M.Arrived at Facility
***********, **, *************
02/16/2024
7:47 A.M.Departed from Facility
White River Junction, **, *************
02/16/2024
7:16 A.M.Arrived at Facility
White River Junction, **, *************
02/16/2024
5:02 A.M.Departed from Facility
**********, **, *************
02/16/2024
1:09 A.M.Export Scan
**********, **, *************
02/15/2024
6:27 P.M.We have your package
********, **, *************
02/15/2024
5:34 P.M.Drop-Off
********, **, *************
02/15/2024
2:38 P.M.Label Created
Shipper created a label, *** has not received the package yet.
*************We are not going to spend hours on this again today if you want to get this resolved and for us to help you, please call us.
Take care
*****************
Suite 161
******** ** 02370
************
**********************************
From: ************* [mailto:*******************]
Sent: Tuesday, March 05, 2024 8:58 AM
To: ******************************
Subject: Re: Follow Up - Order # Z 105708
Dude , if they stole my package they won't respond, I can contact the better business bureau , or consumer action if this doesn't get dealt with today, this is ridiculous
On Tue, Mar 5, 2024, 9:54 a.m. Support Tungsten Fashions <******************************> wrote:
We also filed a claim with them the same day, we are waiting to hear back. I will update you when we hear from them.
*****************
Suite 161
******** ** 02370
************
**********************************
From: ************* [mailto:*******************]
Sent: Tuesday, March 05, 2024 8:52 AM
To: ******************************
Subject: Re: Follow Up - Order # Z 105708
Sorry I must have you confused with someone else, also I have contacted *** and they told me to contact ****.
On Tue, Mar 5, 2024, 9:44 a.m. Support Tungsten Fashions <******************************> wrote:
There is no *** here and the package was not signed for. We show we helped you for hours going back and forth with this via email. Then we called and there was no answer. You need to contact *** for them to help you.
Thank you
Error! Filename not specified.
*****************
Suite 161
******** ** 02370
************
**********************************
Error! Filename not specified.
From: ************* [mailto:*******************]
Sent: Tuesday, March 05, 2024 8:33 AM
To: ******************************
Subject: Re: Follow Up - Order # Z 105708
I have already been through this before with ***. Saying it was signed for yet I was not home I was away so it could not have been signed for . I made a claim a while ago and have yet to hear back
On Tue, Mar 5, 2024, 8:29 a.m. Support Tungsten Fashions <******************************> wrote:
Please call us to we can help you with this. *** shows they arrived to you and we also put in a claim for you to assist you. Please call us to assist you with this.
Thank you
Error! Filename not specified.
*****************
Suite 161
******** ** 02370
************
**********************************
Error! Filename not specified.
From: ************* [mailto:*******************]
Sent: Tuesday, March 05, 2024 5:30 AM
To: ******************************
Subject: Re: Follow Up - Order # Z 105708
Customer response
03/05/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Brittany
Initial Complaint
10/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I initially ordered a ring 9/11. I received it that weekend and it was the wrong size( my own fault). So I reached out to see if I could send it back. After no response I did some digging on my own and learned that I couldnt. No problem so I purchased the ring again in the correct size on 9/25. Their website says it takes up to four days to be engraved after the four days I reached out, asking for an update and a tracking number. I got a response saying that it would be going out that night. However, it did not. It is now 10/6 and I have reached out through several avenues. Im getting no response, and no follow **** I again reached out on the fourth with no response. I sent an email yesterday and the day before no response I called no response.Business response
10/10/2023
Customer ordered an engraved ring that takes 3-7 days to complete. We shipped the ring within 6 days and shipped the ring to the customer. On time and as promised. Tracking 9400111206203681956343
Thank you
Customer response
10/12/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I reject this response. I received a completely different ring than what I ordered. I ordered a black and silver ring. I received a gold and black ring that is also completely different type of ring than what I ordered. The engraving is also incorrect. This is now the second time I have ordered. Both orders Im not able to return because theyve been engraved, but the second order is a fault of the business as they sent me the incorrect ring. Which means I have to order from somewhere else I am now out of almost $200. I want my money back.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Zee
Initial Complaint
08/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On July 16th I ordered a ring from Tungsten Fashions. 7/20 I sent an inquiry, through their web page. . They responded it had been shipped and would arrive Tuesday, which would be 7/25. Before I had seen their response, on 7/24 I called to ask about a tracking number, they told me that the shipment was going on on that day and would arrive in a few days. On 7/31 I called them again, they said it was being shipped later that day, so I asked them to cancel the order and refund my credit card the purchase amount. They agreed to do so, and sent an email confirming the cancellation. it is 8/7 and have not received the refund. He has commented he recognized my phone number being from ******. I find it curious that now i can't get through on the phone. He is not answering my calls, nor is he returning my calls. I feel that he has no intention of refunding the order.Business response
08/23/2023
We ship and sell hundreds of orders to ****** each year, this customer being one of them. We do not, would not and can not block or see calls to the office.
Those statements are false. The customer did ask us to cancel the order, yet the order was already shipped.
Since the customer filed a complaint with the **********************, we will now follow stick on our terms and conditions the customer agreed to when placing the order. If the customer wishes to close this case, we will work with the customer on this, otherwise it will follow the terms and conditions that we have in place and have had in place since 2008..
Customer response
08/28/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,***********
Initial Complaint
07/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered an engraved ring on June 5, 2023. Received the wrong ring (and it was one of lesser value) on June 23. Promptly contacted the company and they admitted their error and promised to send the correct ring. Now its July 21 and still have not received my ring. Last email from them they said they sent it but provided no tracking info. Since then I have emailed them requesting a refund but gotten no response.Customer response
08/05/2023
The business emailed me expressing aggravation with me contacting the BBB and asked me to remove my complaint. I told them I would follow up if they issued a full refund or my ring. I have not heard from the business since.Business response
08/11/2023
We stated we would ship a new ring to the customer at no charge.Customer response
08/14/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The business stated they would ship a replacement ring on June 26, 2023. To date I have not received it.
Business response
10/10/2023
We have engraved and shipped a new ring to the customer. We are always here if they need anything at all. Thank youCustomer response
10/12/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.
As of today, October 12, 2023, I have not received the ring or any other communication from Tungsten Fashion . They had previously said a replacement was sent months ago but provided no tracking information and no ring ever arrived. Until the ring I ordered is delivered I DO NOT ACCEPT THIS BUSINESSES RESPONSE.
FAQ
Regards,*****
Initial Complaint
07/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered two tungsten rings on May 29th. I received them on June 5th. I returned them 8 days later on June 13th. I received an email on June 15th saying that the rings were received and that I would be receiving a full refund in 3-6 business days. On June 28th I sent an email asking after the refund, and received no response. Two days later I called and was told that the refund was sent on June 27th. I sent another email on July 3rd, no response. It is now July 17th and I haven't received the email.Business response
07/17/2023
We respond to every email within 1 business day, as we have with ***************** The order was placed with free shipping, the customer received the items within 4 days. They sent the rings back and we refunded the customer the full amount. Order has been refunded and closed.Customer response
07/17/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I NEVER received the money that was promised as a return. I was lied to when I called and two emails went unanswered.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Brittany
Business response
08/11/2023
Customer has been refunded in full. Customer filed chargeback with *********** before we could refund the customer - we did not fight it, because the items were returned. Case closed.Initial Complaint
03/30/2023
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I PLACED MY ORDER FOR 8 PCS OF FANCY JEWELRIES ON 17 SEPTEMBER 2022. I WAS HOPING IT WILL ARRIVE BEFORE THE HOLIDAYS AS THOSE WERE SUPPOSED TO BE PRPESENTS. BUT AFTER CHASING THEM THROUGH EMAILS AND CALLS, THEY ALWAYS SAID THAT IT HAS BEEN MAILED AND THAT WILL SEND ME REPLACEMENTS. I RECEIVED THE 2 ITEMS (THE CHEAPEST OF THE ORDERS) LATE DECEMBER 2022, I THINK.THEN I STARTED CALLING THEM AGAIN BY JANUARY 2023 AND UP TO THIS TIME. NO ONE BOTHERS TO ANSWER MY CALLS OR EMAILS NOW THAT I TOLD THEM I JUST WANT REFUND FOR THE REST OF MY ORDERS.THE TOTAL COST OF MY ORDERS = $241.84 LESS (***** + 49.99)THEY OWE ME $162.86 I TRULY APPREACIATE IF YOU CAN PLEASE HELP ME.THANK YOU KINDLY.Business response
03/31/2023
This is the 2nd time we have shipped a set of items and the customer says they did not receive them. Once maybe, twice, very highly unlikely. We will ship these a 3rd and final time with tracking from here in ****** to them in ****** with this time, proof of delivery. We will not ship double all items and them refund them for this, that is not fair. We will however, ship another set with proof of delivery this time. Note, to this customer - we will only respond to you via the BBB portal and not via any other way until this is resolved.
Thank you,
********
Customer response
04/16/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
In full honesty, I wonder where those deliveries went. I have Door camera at home that
always shows and give me notifications with every deliveries or every person that passby.
Something is not right.
This has never happen to me. I have ordered a purse that came from ***** which cost over 1K.
And I received it just on time. I did this many times in the past and still doing it. But never a problem.
But this particular order from this company, there is surely a 'glitch' somewhere.
So, do I wait for that 3rd delivery?
The thing is they could never provide me any tracking number.Business response
04/18/2023
Yes, you must wait for a 3rd delivery. We are trusting you that they did not arrive, this is a large order and you have ordered from ** in the past without any issues. I am not sure if we put down the wrong amount of postage and customs took this or what happened. But we shipped you a new package with *** as proof of delivery all the way to you. Since you filed this case with the BBB, we will only respond via the BBB and we will not respond via emails - until this case is resolved.Customer response
05/18/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Just to keep you updated from my end, I have not received anything. No 3rd delivery to this time.
I am attaching few orders which I purchased online from around the world - ***, *********, *****, *****, ******** & ******. I just want to make a point that none in my online shopping history did I ever have any delivery issue (and thank goodness for that!). I may have experienced delays in some but no more than 5 days. Usually the Tracking Number helps to know that my expected item is just awaiting inspection at the border. It doesn't matter whether the item is addressed to my house (which has surveillance camera) or at work. This is why I find it a mystery why my TUNGSTEN FASHIONS orders have gone amiss (if they claim to have shipped).
Here are few of my purchases just to prove that I am a reliable buyer. ******* review is 100% too!
I thank you very much for your kind assistance.Business response
06/06/2023
The customer is saying that they are not receiving the merchandise. How does the customer want us to ship this to them, so we have proof they received this and they have proof this order was completed. We want to make sure they get everything they pay for.Customer response
06/08/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
In reply to your email which I read on 07 June 2023, where the Business is asking ways to ensure receipt of delivery.
My suggestion and request is simple - mail it with provided TRACKING NUMBER. This has always worked in all the much expensive items that I order online, around the world.
Why can they not give me a Tracking number? There is DHL, **** Fed EX. This works all the time.
Thank you kindly.Business response
06/15/2023
We would like to send the customer another set of items. The customer again says that they did not receive thees items, so we would ship it in a way that we can trace it the entire way, so we show it being delivered with proof this time.Customer response
07/19/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Per email dated 15 June 2023, I just want to follow up whether the seller has mailed or sent me the items. If there was any Tracking number, I would like to know please and thank you.
Initial Complaint
08/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On or around July 16, 2022, I purchased a ring from said company. I ordered engraving and followed the steps on Tungsten's site to try the ring first for size and satisfaction before engraving. A week following receipt of the ring, I called the company and left two messages requesting return information so that I receive the engraving I paid $29.94 for. There was no response. The week of August 10th, I called well into business hours and completed the site "Contact form", asking the same. Although I have made four attempts to get a resolve, I have received no follow up from the company.Business response
08/25/2022
Not only did we respond to *************** with emails, we also called her yesterday and left her a voicemail. We called her within seconds of her email, she never picked up, so again, we left a voicemail. She never called us back, we simply received this complaint. Rings that have been engraved are not able to be exchange or returned. If you did send the ring back, please provide us with the tracking, as we have not received it.
Below is one of the emails set to her, just yesterday 8/24/2022:
Hi ******,
Thank you for the order. Sorry you think we have bad customer service, I called you within seconds of the email, but no answer.
If you need anything from us, please let us know we are here to help.
Thank you,
******
********************************************************************************** 02370
************
https://www.TungstenFashions.comCustomer response
08/25/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
There is a missed call from the business following the complaint to the BBB. There was also an email today where I shared with ****** calls to the business asking for assistance. These calls were not returned. It is unfortunate that I had to get the BBB involved to receive some contact and follow up from the business. Below are call logs to the business.
Aug 06 05:45 PM ************** ******,** NW/AU 02:00 -
Aug 07 09:16 AM ************** ******,** NW/AU 01:00I look forward to the requested refund for engraving from the business.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
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