Business ProfileforRGR Property Management LLC

I see very positive reviews for RGR on ******* but that simply was not my experience, so potential buyers should be wary and do their homework. I 100% would not recommend RGR based on my experience with them. From the day I moved into my condo, it was difficult to get information from RGR. From getting paperwork to set up my online portal, to giving my car information for the parking lot, the first week of dealing with RGR was stressful. Upon moving in 2 years ago, I noticed and reported a major structural (and aesthetic) concern, and was pushed aside for a year and a half before the situation was actually looked at by the association. Even after a major loan was taken out for necessary repairs and upkeep to the building and grounds, the deck repairs STILL have not been accounted for which is extremely frustrating and borderline dangerous. Especially considering those costs will be assessed back to unit owners (a separate issue that I simply felt out-lawyered on), RGR should be more up front about the costs associated with loans and projects outside of the major loan that is already accounted for.Requesting documents and getting recommendations for approved vendors was incredibly difficult. I chose to hire an amazing contractor that came recommended by RGR themselves. After the work was completed, however, I was promptly emailed by the property manager and told not to hire them again despite their amazing work AND despite the recommendation coming directly from RGR themselves. The email I received was accusatory at best when I was simply following recommendations from the management company to remedy a completely broken cooling system during a record heat wave. When I requested a meeting to discuss being allowed to continue to hire the contractor, I was ignored. How a property management company can tell me who I can and cannot hire for maintenance done inside my specific unit is beyond me, so being ignored for a follow up meeting was incredibly frustrating.

Some Background Information that led to the review.This former customer recently sold their condo at a 67 unit condominium association in ********, **, that we have managed since 2014. We manage in excess of **** condominium units at this time. We are engaged by the ***** of ******** of the association to implement and communicate their decisions and direction. The board decided to take out a $475,000 capital project loan to tackle roof replacements, landscape improvements and a number of health and safety matters including upgrading their fire alarm systems that didnt communicate with the fire department, and replacing the exterior lighting. The property is over 30 years old. The board held numerous meetings with the unit owners to explain the need for these projects and the costs involved. A loan was necessary, as the association did not have the funds saved to complete these projects. Each unit owner will be responsible for monthly loan repayments commencing July 1 and continuing for 120 months in the region of $85 per month. A number of unit owners are frustrated with the loan and the repayments. The board declined a request for further meetings, as this has already been communicated and explained through mailings, dedicated loan meetings and the annual meeting of the association. The board has the authority to procure the loan and maintain the property on behalf of the unit owners. While we understand the frustrations, especially as we all come out of a two year pandemic, we as the management company are only communicating the board's decisions.In regards to the unit owners concerns about structural defects, the association engaged an engineering firm to review the balconies and determined that they are structurally sound, but are in need of some repairs. These balconies are exclusive to a number of units, including this former unit owner and under the condominium documents of the association, the expenses to maintain them are billed back to each unit. The association held a separate meeting with the unit owners on this matter and the association's attorney was present to explain this situation and answer any questions.The remainder of the review relates to matters from two years ago and from June 2021. We provide all new unit owners with a welcome packet when they purchase their unit. This would have been provided two years ago. We also offer assistance over the phone to unit owners who need it, when setting up their account in our online portal. If we failed to meet her expectations at that time, we were never informed or given the opportunity to address the concerns. There was some miscommunication with our property manager regarding her HVAC vendor back in June 2021. The vendor, whom our office had provided, long before the work was completed, was working on the third floor deck and throwing equipment and tools to the ground below. A neighbor complained and our property manager tried to address this matter. I reviewed the email correspondence from that time, between the unit owner and our manager. We should have handled the matter differently and only asked the owner to inform the contractor to be more careful.I reached out to this former customer directly on February 16th after they posted a negative review on our ****** profile and offered to have a conversation to further explain the board's decisions, and discuss any other concerns she might have. At the time of writing this, I have not heard back.. I feel the motivation to post a negative review at this time and not previously is primarily driven by the frustrations related to the loan. As the management company, we did not initiate the loan, but we are charged to communicate the details on behalf of the board. Dont shoot the messenger in this regard.Feel free to reach out to me if you would like to discuss this matter or require any further information.Regards,******************* President ********************