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Complaint Details
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Initial Complaint
06/13/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
We had registered for Twin Lobster race in 2021. The race was made virtual at the last minute and we were not given a refund. Rather, our registration was deferred to 2022. There were no emails about being registered in 2022 Twin Lobster Race until the Friday before the Sunday race. They did not allow us to defer registration nor issue a refund.This is unfair business practices as 1. Original race moved virtual and not given option for refund 2. No communication about being automatically registered in 2022 race 3. Option for refund for other events 180 days before event and this was not offered for those automatically enrolled in 2022 Twin Lobster Race 3. COVID numbers much higher in 2022 than 2021 at this time so makes no sense why 2022 was live and 2021 virtual, forcing runners to put themselves at risk or lose their registration 4. No communication despite multiple emails. Requesting $156.78 refund for ***************************** and *************************** registration for 2021 Twin Lobster Half Marathon
Business response
06/23/2022
Good Morning -
Thank you for contacting us regarding *******************. **************** was
registered for the 2021 Twin Lobster Half Marathon that was postponed as
a result of the Covid-19 Pandemic. All participants were given three
options including participating in the 2021 Virtual Race, Deferring to
the 2022 Race or Transferring to a different race. *************** chose to
defer to the 2022 race.
We honored his request and provided him with a registration to the 2022
Twin Lobster Half Marathon. More than 500 participants registered for
the 2022 event and we had a race day that was a great success and
enjoyed by all. We're sorry to hear that **************** decided not to join
us at the event and we wish him all the best! Thanks again!Customer response
06/23/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
1. I did not receive notification for this race until two days before.2. Covid numbers were exceedingly higher than the previous year, makes no sense why this one was in person.3. This business does not have an ability to contact them in a timely manner. They did not respond to my emails before the start of the race.Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,***
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