Business ProfileforThe Velvet Lotus

12/5/2023 Order Yuletide Witches Sticks from *********** 's online shop www.thevelvetlotusshop.com. Order number #****, total $11.66. 12/18 Email ************************************** for ship date. No response.12/20 - **** tracking number received: #******************************.1/12/24 No package movement. Emailed for update. No response. 1/17 Still no movement or response. Email again for refund. Receive an apology saying that she had Covid but does not provide an update on shipment or refund. I reply "Thats ok, if you could please refund my order I would greatly appreciate it."1/25 Still no response so I email saying I feel taken advantage and ask for refund status.2/12 Still nothing. I email a 30-day demand letter. Receive receipt that she viewed it. 2/17 She is extremely active on social media, saying that she is feeling better and working on new products. I comment on her Instagram that I never received my order. She sends me a direct message saying "Hey hun, did you have a question about an order?" I respond "Yes, order #****." She reads it but does not respond. 3/2 I send a follow up message on Instagram to ask about order and she sees it, but does not reply. 3/5 I send a 30-day demand letter reminder that she had a week left to respond. Viewed but no response.3/12 The 30-day demand timeframe up with no action taken by *********** to resolve the matter. 3/15 I comment again on the Velvet Lotus Instagram saying that I would love to buy all of her new items, but since I never got my first order, I can't. She blocks me. I want to reiterate that at no time did I act angry or out of line. I'm an artist myself and have also had a hard time with *****. I completely understand delays and health issues. The lack of communication and the fact that still I do not have a refund is unacceptable. I saw that she responded to someone else that a mass email went about about her having Covid. At no time did I receive that. Please do the right thing.