ComplaintsforBill's Auto Clinic

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 03-18-2024 Bills auto towed my car because there was street sweeping on my street. When I arrived to pick my car up my father asked if there was anything they could do. The man at the register claimed if I lived on the street he could help me. Once I told him that I did live on the street they towed the car from. He switched and claimed there was nothing he could do for me. They charged be for a full day we had to pay $190. When my car was only there for a few hours. AND they had a sign on the wall claiming they only charge $120. There are multiple bad reviews on ****** claiming these people are reckless, unprofessional, and they are scammers. They have literally ruined other peoples property and almost hit children (pedestrians) leaving school. How is this place still open? They are clearly not only dishonest but also a danger to the community. What kind of a world do we live in where this is acceptable behavior?

  

  Business response

  04/14/2024

  Hi this is ***********.******* from Bill's Auto Clinic responding to complaint # ******** . We towed this vehicle for the *********************** for street sweeping. Police towing is regulated by the state of *************. The tow fee is $132 plus $20 city administration fee $35 storage and 2.77 fuel surcharge. Storage starts as soon as the vehicle is on our property. Storage is $35 per 24hr period . Doesn't matter if the car is in storage for 5min or 23hr 55min its still $35 as regulated per state of *************. If they would like to complain about being towed they would have to complain to the city of *****. They post the signs and ticket the vehicles we just tow them. Once the vehicle has been towed we need to be paid because we already did the service that we are contracted with the city of ***** to provide.

• Initial Complaint

  03/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Car was towed by the city of Salem on 2/22/23 for unpaid parking tickets (it was parked legally in a public garage that I pay for). Nobody contacted me from the towing company to inform me that they had taken my car. They let it sit on their lot for 9 days, I only found out they had my car by walking down to their lot and physically checking myself because nobody was answering their phone.They charged me $400+ to get my car back, both rims on the left hand side of the car are damaged, and when I called to ask for information about the damages to my car I got called a liar and hung up on by the manager. I'm still working with ***** PD to try and find out if an officer was present for the tow and if they took pictures of my car before towing it that would show the rims undamaged prior to towing before pursuing legal action.

  Customer response

  03/13/2023

  I have not heard from the business in response to my complaint.

  

  Business response

  03/22/2023

  See attached response 

  Customer response

  03/22/2023

  [A default letter is provided here which indicates your acceptance of the

  business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩