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ComplaintsforOmen Psychic & Witchcraft Emporium
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/28/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
February 10, 2024 purchased a pendant for the amount of $29.98. Received a notice stating the item #ORD01014 was out of stock and a full refund would be given. Two emails were sent inquiring the status of refund with no response. Telephoned the store directly on February 27, 2024 and spoke to a sales agent. ***** stated at this time a refund could not be initiated due to a computer glitch in their system. The agent could not elaborate any further information on this matter.Thank You ***********************Business response
03/27/2024
Hello,
There was an issue with lightspeed our POS system and PayPal where the customer paid. We refunded the order back in February on our end and it showed us it was refunded. But the customer did not get the refund back on his end because of an issue between lightspeed and PayPal. He has since been refunded after we got everything resolved with PayPal customer service. Attached is proof of refund. We also spoke with ****** and he no longer has an issue. If this could please be taken off so it doesn't effect our business, we did everything we could and were not aware of a POS error. You can reach our district manager at ************ or **********************Customer response
03/28/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.